Paula’s patience trying to find exactly what I wanted!! Her genuine care to find the right holiday and times I was looking for was much appreciated! She changed my holiday no problem and helped to ke... See more
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A Welcoming smile from Joanne was a perfect first impression, and made us want to sit down and chat about our holiday. She was knowledgeable and easy to talk to, and patient. It was a sail through boo... See more
Company replied
Friendly, helpful, face to face advice. So nice to feel any concerns are discussed in a relaxed environment. Have booked before with Hay’s and would recommend.
Company replied
Just wanted to say a big thank you to Paula from Prestatyn Hays Travel,who always gives us 100% help in finding our best holidays,we booked 3 holidays yesterday with Paula.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 High Street, LL19 9BH, Prestatyn, United Kingdom
- 01745277031
4.9
Excellent
661 reviews
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Joanne provided me with a great array…
Joanne provided me with a great array of options and after discussing we found the best holiday that suited both me and my partner. Would highly recommend the company and herself for any holiday bookings.
April 30, 2026
Reply from Hays Travel - Prestatyn
Good Morning Michael
Thank you so much for your kind words, we are glad that Joanne was able to find a suitable holiday for you and your partner. I will pass this onto Joanne. We cannot wait to welcome you back into store
Kind regards
Keeley
Very helpful and quick to book the…
Very helpful and quick to book the holiday. Thanks Paula.
April 8, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Good experience with Hayes Travel.
I've been using Hayes Travel since they opened a shop in Prestatyn. As always, Paula was on the ball and quickly set me up with a second holiday with Riviera in Malta.
April 15, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Redolent customer service
April 16, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Quick and easy to book and great…
Quick and easy to book and great service, very welcoming and helpful.
April 16, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Super helpful and efficient.
Went above and beyond to get a great room and quotes for me.
April 15, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Ceris is a very knowledgeable friendly…
Ceris is a very knowledgeable friendly what else could u ask for when book a holiday
April 6, 2026
Unprompted review
Reply from Hays Travel - Prestatyn
We appreciate your wonderful review! It's great to know that booking your holiday with Cerys was such a positive experience.
Excellent service as always the staff…
Excellent service as always the staff are amazing too, booking process easy and all booked again for next year
March 28, 2026
Reply from Hays Travel - Prestatyn
We appreciate you sharing your positive experience. We're so happy to hear that our staff made the booking process easy and that you've booked again for next year.
Reply from Hays Travel - Prestatyn
Thank you for your feedback , much appreciated :)
A very pleasant representative
A very pleasant representative. She was informative and the cruise was bpoked at the right price .
March 31, 2026
Reply from Hays Travel - Prestatyn
We appreciate you sharing your experience with us. We are so glad we could get your cruise booked for you :)
Always a good experience
Always a good experience. Didn’t have to wait for an agent, she was friendly and helpful. Will return to hays.
March 29, 2026
Reply from Hays Travel - Prestatyn
Good Morning, Adele
We're so glad you had a good experience and found our agent friendly and helpful. We appreciate your intention to return to us for future bookings. We cannot wait to welcome you back into store
Kind regards
Keeley
Paula at your Prestatyn store was…
Paula at your Prestatyn store was brilliant, very helpful and knowledgeable always a pleasure to book our holidays with her.over 12 years
March 28, 2026
Reply from Hays Travel - Prestatyn
Good Morning, Denise
We appreciate your kind words! It's wonderful to hear that you've consistently had such positive experiences booking holidays with us for over a decade. We cannot wait to welcome you back into store
Kind regards
Keeley
Made to feel very welcome as always
Made to feel very welcome as always. Nothing was too much trouble.
March 29, 2026
Reply from Hays Travel - Prestatyn
Good Morning, Denise
We appreciate your kind review! We are so pleased that you felt welcome and that our team was helpful. We cannot wait to welcome you back into store.
Kind regards
Keeley
Keeley was superb gave us the…
Keeley was superb gave us the information and holiday we were looking for ,outstanding service
March 28, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Rob
We appreciate your fantastic review! We're so happy we could provide the information and holiday you wanted with outstanding service.
Kind regards
Hays Travel Prestatyn
Great service provided by Cerys at Hays Travel Prestatyn.
Great service provided by Cerys. Friendly, helpful and knowledgeable. Looking forward to our holiday now!
March 26, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Cerys :)
Helpful informative staff…
Helpful informative staff whole listen and guide you through your holiday choices.
March 24, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Reply from Hays Travel - Prestatyn
Good Afternoon, Gareth
Thank you so much for your kind words, I have passed it onto Joanne, we cannot wait to welcome you back into store
Kind regards
Keeley
Paula is always brilliant and finds us…
Paula is always brilliant and finds us the holiday we want!
March 22, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Another holiday
Always go to Hays in prestatyn the staff are friendly and helpful, Joanne couldn't do anymore
March 18, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Excellent service
We booked our holiday at Hayes Travel in Prestatyn. Our tour operator, Keeley, was super friendly, helped with all manner of queries and questions. We couldn’t have wished for better service .
March 17, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
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