Paula’s patience trying to find exactly what I wanted!! Her genuine care to find the right holiday and times I was looking for was much appreciated! She changed my holiday no problem and helped to ke... See more
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A Welcoming smile from Joanne was a perfect first impression, and made us want to sit down and chat about our holiday. She was knowledgeable and easy to talk to, and patient. It was a sail through boo... See more
Company replied
Friendly, helpful, face to face advice. So nice to feel any concerns are discussed in a relaxed environment. Have booked before with Hay’s and would recommend.
Company replied
Just wanted to say a big thank you to Paula from Prestatyn Hays Travel,who always gives us 100% help in finding our best holidays,we booked 3 holidays yesterday with Paula.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 High Street, LL19 9BH, Prestatyn, United Kingdom
- 01745277031
4.9
Excellent
661 reviews
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everything went through without any…
everything went through without any problems, thank you.
June 3, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon Anne,
We are so pleased everything went smoothly for you. Thank you for booking with us and we cannot wait to welcome you back into store
Kind Regards
Hays Travel prestatyn
They was helpful finding the hotel and…
They was helpful finding the hotel and ensuring that all aspects of our holiday was covered, the room's, board etc.
June 2, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon Deborah,
We're so glad we could assist you in finding the perfect hotel and ensuring all your holiday details were covered.
Kind Regards
Hays Travel Prestatyn
Ill never go anywhere else
Amazing service as always Paula at your Prestatyn Branch has never disapoint ive been booking my holidays through Paula for over 20 years ⭐️⭐️⭐️⭐️⭐️ shes amazing
June 9, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments , we will be sure to pass these to Paula :)
Impressive service
Called into Hays branch in Prestatyn to enquire about a cruise we had seen advertised. Staff were very helpful, answered all of our questions and we booked the cruise there and then.
Well done, we were very impressed with the standard of service and would definitely book with them again.
June 6, 2026
Reply from Hays Travel - Prestatyn
Thank you for your wonderful review! We are so pleased to hear you had such a positive experience and we look forward to helping you again.
Reply from Hays Travel - Prestatyn
Thank you for your comments, we will pass these to Joanne :)
Paula was amazing- in tune with our…
Paula was amazing- in tune with our family and what we need to have a great holiday. Found best quality option for the best possible price.
June 4, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will make sure to pass these to Paula :)
We booked our first cruise the…
We booked our first cruise the assistant was very good and helpful
May 30, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Cerys
Hays travel in Prestatyn is brilliant
Hays travel in Prestatyn is brilliant. The staff are so friendly. And Paula always deals with our cruises .she is amazing ,and all the staff go out of there way to get you a good holiday. Well done to you all x.
May 31, 2026
Reply from Hays Travel - Prestatyn
Good Morning Sharon
thank you for your kind words, I have passed it onto paula. We cannot wait to welcome you back in store
Kind regards
Hays Travel Prestatyn
3rd time booking a holiday with Jo this…
3rd time booking a holiday with Jo this year, always finds the best deals and recommendations on holidays. Will only use Jo to book holiday’s!
May 17, 2026
Reply from Hays Travel - Prestatyn
Good Morning, Leighton
We are so happy to hear you consistently find great deals and recommendations with us. Thank you for your continued trust!
Kind Regards
Keeley
Paula was busy but we were told she…
Paula was busy but we were told she would ring us, she rang at 5.45pm so after the store had closed. She got us a brilliant holiday and all after working hours. She is amazing
May 16, 2026
Reply from Hays Travel - Prestatyn
Good Morning, Jeanette
We're so glad to hear that Paula went above and beyond to secure your brilliant holiday, even after hours. Thank you for sharing your positive experience!
Kind Regards
Keeley
Another holiday booked through the…
Another holiday booked through the brilliant and super helpful Paula. Thank you once again. It's like she's part of the family.
May 21, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Paula ;)
Holiday Bliss
Paula is very knowledgeable and guides us well with information of the place we're looking at visiting. She knows what's available etc. And nothing is too much bother for her . Her customer service is exceptional
May 17, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Paula :)
Keeley from the prestatyn branch was…
Keeley from the prestatyn branch was fantastic, so helpful and showed us several holidays to suit what my misses wanted 😊 explained everything, fantastic service, will definitely use them again, 5 stars from me
May 12, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon Ronnie,
We are so happy to hear you had such a fantastic experience! It's wonderful that our team provided excellent service. We appreciate your kind words.
Kind Regards
Hays Travel Prestatyn
Polite staff
Polite staff, everything was explained clearly and we got exactly what we wanted.
May 10, 2026
Reply from Hays Travel - Prestatyn
Good Morning Mark,
We are so pleased to hear we could provide such a positive experience. Thank you for your kind words.
Kind Regards
Keeley
Paula Lightfoot as always
Paula Lightfoot as always, very thorough and fantastic help. I wouldn't go anywhere else. (Prestatyn)
May 16, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, so pleased we could get you booked again :)
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
We always book our holidays with Hays…
We always book our holidays with Hays Travel, they are very helpful and understanding and very patient.
May 7, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Joanne :)
Fantastic service friendly new wot we…
Fantastic service friendly new wot we wanted great help
May 5, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Chris
We appreciate you taking the time to leave us such a fantastic review. We are so glad we could provide great help and friendly service.
Kind Regards
Hays Travel Prestatyn
Keeley was fantastic
Keeley was fantastic , professional and friendly. Everything went swimmingly. Nice too to see Paula still working hard.
Many thanks,
Ian Parry.
May 2, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will pass these to Keeley :)
Nothing too much trouble 😊
The travel advisor we saw was so helpful, even made us a coffee and did her best with difficult cruise booking. Nothing was too much trouble for her, she was great
April 29, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, glad we could get you another cruise booked :)
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