Paula’s patience trying to find exactly what I wanted!! Her genuine care to find the right holiday and times I was looking for was much appreciated! She changed my holiday no problem and helped to ke... See more
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A Welcoming smile from Joanne was a perfect first impression, and made us want to sit down and chat about our holiday. She was knowledgeable and easy to talk to, and patient. It was a sail through boo... See more
Company replied
Friendly, helpful, face to face advice. So nice to feel any concerns are discussed in a relaxed environment. Have booked before with Hay’s and would recommend.
Company replied
Just wanted to say a big thank you to Paula from Prestatyn Hays Travel,who always gives us 100% help in finding our best holidays,we booked 3 holidays yesterday with Paula.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 High Street, LL19 9BH, Prestatyn, United Kingdom
- 01745277031
4.9
Excellent
661 reviews
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Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Reply from Hays Travel - Prestatyn
Good Morning, Wendy
We appreciate you taking the time to leave us such wonderful feedback! We are so happy we could help you find what you needed. We cannot wait to welcome you back into store
Kind regards
Keeley
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Highly recommended staff friendly and…
Highly recommended staff friendly and very helpful
March 1, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Knowledgeable staff and very friendly
February 26, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
A friendly and professional team
I found the staff friendly and relaxed but also professional. I have always booked holidays incl cruises online but now I realise using the local travel agent is much easier an dependable.
February 26, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, so glad you chose to book in store with us in Prestatyn :)
Reply from Hays Travel - Prestatyn
Good Morning Michael,
We're happy to hear that you had a 1st class experience. Thank you for your positive feedback; we appreciate it.
I hope you have a lovely day
Kind regards
Keeley
Excellent service
We dealt with Paula, in Prestatyn branch. She was extremely helpful and patient and pointed out things we hadn't thought of. Excellent service.
February 21, 2026
Reply from Hays Travel - Prestatyn
Good Morning Ms Davidson
Thank you for your kind words. I have passed it onto Paula. We cannot wait to welcome you back into store
Have a lovely day
Kind regards
Keeley
As always excellent service from…
As always excellent service from Joanne, quick and professional, hence 5 stars!
February 20, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Joanne :)
Return holiday booking
We booked another holiday with Joanne Roberts, she was extremely helpful, always a pleasure to see her again, she went above and beyond as usual, many thanks Joanne we'll see you on our return to book another😊
February 17, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will pass these on to Joanne, looking forward to your return visit :)
Reply from Hays Travel - Prestatyn
Good Afternoon, Craig
We appreciate you taking the time to share your kind words; we are so pleased to hear that we provided a helpful experience!
Kind regards
Hays Travel prestatyn
I have used Joanne Roberts a number of…
I have used Joanne Roberts a number of times for holidays. When she was based and the Rhyl Branch and now in the Prestatyn branch. I would highly recommend Joanne as she really does go above and beyond to secure the holiday you are looking for. Thank you Joanne for everything x
February 16, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Joanne :)
Jo listened and was interested
Jo listened and was interested in what we wanted from our holiday. She spent time searching flights and connections to make best use of our time and reduce hassle. The booking process was friendly attentive and smooth. Excellent service thank you Jo!
February 14, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Joanne :)
A really good experience at Hays Travel
Kelley answered all our questions and some we hadn’t thought of. She was very patient particularly with my wife’s questions.
February 13, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Ian
Thank you for your kind words, i am very glad that I was able to answer all of your questions for your upcoming holiday. We cannot wait to welcome you back into store
Kind regards
Keeley
Helpful member of staff
Joanne a lovely helpful member of staff who was more than happy to spend time to get the best holiday deal and hotel for our needs for our forthcoming holiday. Would definitely recommend her to family and friends
February 10, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments. We're so pleased Joanne could find the best holiday deal for you :)
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Reply from Hays Travel - Prestatyn
Good Afternoon, John
Thank you for the review, we cannot wait to welcome you back into store have a lovely day
Kind regards
Keeley
Always helpful and friendly at Hayes…
Always helpful and friendly at Hayes Travel. Perfect!!
January 24, 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Sharon
Thank you for your kind words, we really appreciate it. We cannot wait to welcome you back into store
Kind regards
Keeley
Friendly and helpful service and…
Friendly and helpful service and advice, professional, got the holiday we wanted at a good price, very happy and satisfied, have used Hays Travel for the last few years and will continue to do so. Special mention for Jo , Cerys and Paula...Thank you.
February 1, 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments and continued support, we will make sure to pass these to Jo , Cerys and Paula :)
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
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