Despite it being a very last minute decision to go on holiday with no idea where we wanted to go Paula found us a great holiday with everything we required. We had a great time and I would like to th... See more
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Paula’s patience trying to find exactly what I wanted!! Her genuine care to find the right holiday and times I was looking for was much appreciated! She changed my holiday no problem and helped to ke... See more
Company replied
A Welcoming smile from Joanne was a perfect first impression, and made us want to sit down and chat about our holiday. She was knowledgeable and easy to talk to, and patient. It was a sail through boo... See more
Company replied
Friendly, helpful, face to face advice. So nice to feel any concerns are discussed in a relaxed environment. Have booked before with Hay’s and would recommend.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 High Street, LL19 9BH, Prestatyn, United Kingdom
- 01745277031
4.9
Excellent
663 reviews
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Paula always goes above & beyond to…
Paula always goes above & beyond to find the best holiday.
Thank you Paula!
August 30, 2025
Reply from Hays Travel - Prestatyn
Thank you so much for your lovely review, I will pass your comments to Paula! - Leah
Staff were very good with help and advice.
Staff were very good with help and advice.The computer system didn't do as we would wish.Two friends travelling together but paying their own way,the paperwork was not clear as sometime it showed single price and other times it showed price for double. Two single bills ending together would be clearer. No fault with the staff, just the program on the computer.
September 2, 2025
Reply from Hays Travel - Prestatyn
Thank you so much for your lovely review! We will feed this back to our head office by trying to do breakdowns on the receipts.
Best Regards,
Leah
Branch Manager
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Holiday booking
Leah Prestatyn agents was professional,proficient,helpful,and friendly.
we could not be more than satisfied with the sevice
provided.
August 21, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments Derrick, we will be sure to pass these onto Leah :)
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Welcoming
Welcoming, friendly staff. Very informative and knowledgeable. Have booked holidays several times there and had great outcomes.
August 24, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments and your continued support :)
Very helpful
Very helpful, giving good advice without being pushy, will definitely book future holidays with the branch in Prestatyn, and will also recommend to friends.
August 30, 2025
Reply from Hays Travel - Prestatyn
Thank you so much for your lovely comments John , and your continued support :)
Fantastic excellent experience
Fantastic excellent experience
Full of knowledge and very friendly
Great customer service as always
August 31, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments and your continued support :)
The staff in the prestatyn store are…
The staff in the prestatyn store are all lovely and very helpful especially joanne who has booked many of my holidays .Jo is very helpful and knowledgeable and I will continue booking holidays with her
August 31, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments Jacqui, we will be sure to pass these to Joanne :)
My experience at Hays travel was second…
My experience at Hays travel was second to none. They were patient, friendly, knowledgeable and efficient. Thank Hays 😁
August 28, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Reply from Hays Travel - Prestatyn
Good Afternoon,
Thank you for leaving such a kind review, I am thrilled to hear you were happy with our service. We hope you are looking forward to your trip!
Best Regards,
Leah
Branch Manager
BOOKED ANOTHER HOLIDAY WITH HAYS TRAVEL
Booked another holiday with Hays Travel in Prestatyn.
The staff are always, polite, friendly, patient, efficient and correspondence is excellent.
August 17, 2025
Reply from Hays Travel - Prestatyn
Good Afternoon,
Thank you for leaving such a kind review, I am thrilled to hear you were happy with our service. We hope you are looking forward to your trip!
Best Regards,
Leah
Branch Manager
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
So helpful… nothing too much trouble……
So helpful… nothing too much trouble… lovely staff
August 8, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Staff always helpful and efficient.
August 13, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass this to Joanne
Knowledge of resorts easy to chat no…
Knowledge of resorts easy to chat no rushing decisions, best price
August 9, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments
I forget it's called Hayes Travel
I forget it's called Hayes Travel. I say I'm going to see Paula or Gemma to book our holiday.
So very friendly, helpful and 100% professional.
July 23, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Staff were extremely helpful in…
Staff were extremely helpful in locating a holiday for us!
July 23, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Excellent service
Very friendly, helpful and knowledgeable member of staff. Couldn't do enough for us
July 11, 2025
Reply from Hays Travel - Prestatyn
Thanks so much for your kind review :)
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