Paula’s patience trying to find exactly what I wanted!! Her genuine care to find the right holiday and times I was looking for was much appreciated! She changed my holiday no problem and helped to ke... See more
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A Welcoming smile from Joanne was a perfect first impression, and made us want to sit down and chat about our holiday. She was knowledgeable and easy to talk to, and patient. It was a sail through boo... See more
Company replied
Friendly, helpful, face to face advice. So nice to feel any concerns are discussed in a relaxed environment. Have booked before with Hay’s and would recommend.
Company replied
Just wanted to say a big thank you to Paula from Prestatyn Hays Travel,who always gives us 100% help in finding our best holidays,we booked 3 holidays yesterday with Paula.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 High Street, LL19 9BH, Prestatyn, United Kingdom
- 01745277031
4.9
Excellent
661 reviews
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very helpfull great understanding of…
very helpfull great understanding of the holiday . we where booking . we felt save to book with this person well done hays prestatyn .
October 15, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
We could not have received better help…
We could not have received better help and advice, Paula could not have given us any more, she went above and beyond
October 14, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely review, we really appreciate it!
Leah
Branch Manager
Very friendly and informative staff.
Very friendly and informative staff. Made good enquiries for us and were very patient. They eliminated all the hassle of booking a holiday.
Local staff and a very convenient branch in Prestatyn.
October 7, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Paula who works there always go's above…
Paula who works there always go's above and beyond for everyone, she is an absolute credit to hays travel, as long as she is there i would never go anywhere else
October 11, 2025
Reply from Hays Travel - Prestatyn
Thank you for you lovely comments Karen :)
Excellent Customer service…
Could not do enough for us excellent customer service first time booking a cruise and trying to organise this for 4 of my friends and my husband and I was a bit stressful Leah in thePrestatyn branch put my mind at ease and made sure everything was all booked in correctly!
October 1, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Leah :)
Reply from Hays Travel - Prestatyn
Good Afternoon,
Thank you for this great review, we really appreciate your custom!
Best Regards,
Leah
I have visited twice to the Prestatyn…
I have visited twice to the Prestatyn office and both ladies were very helpful , professional and extremely knowledgeable about the areas and how I wanted to do my travel and holiday, finding alternatives.
Well done ladies
September 20, 2025
Reply from Hays Travel - Prestatyn
Thank you so much for this amazing review, I will pass on these comments to Joanne and team!
Best Regards,
Leah
Branch Manager
Excellent service and advice from…
Excellent service and advice from Cerys. Very helpful and nothing too much trouble.
September 21, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely words, Maxine. I will be sure to pass this onto Cerys. We hope you are looking forward to your holiday!
Best Regards,
Leah
Branch Manager
Joanne was extremely helpful in finding…
Joanne was extremely helpful in finding me the best deal for florida with best value for money. I cannot fault the service provided by Joanne and thw hays team they are always welcoming and so lovely
September 27, 2025
Reply from Hays Travel - Prestatyn
Thank you so much for this amazing review, I will pass on these comments to Joanne!
Best Regards,
Leah
Branch Manager
Reply from Hays Travel - Prestatyn
Thank you for this lovely review Mr Ewing, I am glad you were happy with Paula's great service!
Best Regards,
Leah
Branch Manager
Fantastic service
Kind, helpful staff. Worked hard to get us a good holiday deal. Joe helped us even when issues arose, she managed to keep going with our deal.
September 17, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Provisional at all times
Sue was helpful and knowledgeable,always get good service from Hays travel Prestatyn.
September 6, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Lovely pleasant experience didnt feel…
Lovely pleasant experience didnt feel rushed had some great advice
September 18, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Great company
Great helpful advice from Jo and Leah.
Nothing was too much trouble. Felt totally safe booking a long haul holiday with them.
September 17, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Jo and Leah :)
Excellent rapport with member of staff
Excellent rapport with member of staff. Could not have done anything better
September 16, 2025
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
We have booked at least three holidays…
We have booked at least three holidays through Hays. Each time we have been listened to and the agent has secured us the holiday we requested.
More-so, as elderly travellers, we have always felt secure, reassured with all the arrangements and assistance given.
We tend to be nervous travellers so we want to say thank you for making our trip easier.
September 10, 2025
Reply from Hays Travel - Prestatyn
Thank you so much for your lovely comments, and your continued custom. We are so glad we have been able to help you get another holiday booked for you :)
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Jo was very helpful she explained…
Jo was very helpful she explained everything to us and naw we have booked s P & O Cruises .
September 10, 2025
Reply from Hays Travel - Prestatyn
Hi Kathleen, thank you so much for this lovely review! I will be sure to pass this onto Joanne.
We hope you are looking forward to your cruise!
Best Regards,
Leah
Very helpfull polite and really went…
Very helpfull polite and really went out her way to find me a great deal i cannot wait for my holiday thanks again to jo from prestatyn x
August 30, 2025
Reply from Hays Travel - Prestatyn
Thank you so much for this lovely review - I will pass these comments to Joanne! Leah
Paula always goes above & beyond to…
Paula always goes above & beyond to find the best holiday.
Thank you Paula!
August 30, 2025
Reply from Hays Travel - Prestatyn
Thank you so much for your lovely review, I will pass your comments to Paula! - Leah
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