Hays inspires confidence in arranging your holiday and Viki provides the best solution. Not just one but two contrasting holidays booked and confirmed in double quick time. Why go anywhere else!
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We knew what facilities we required, we knew our budget, and the time of day we wanted to fly, We knew where we didn't want to go, but not where we wanted to go. Miya made the whole process painless... See more
Company replied
We were extremely happy with the service we received. Our member of staff couldn't have been more helpful. Very professional, thorough and time wasn't a problem. We booked a holiday and a 2 week cruis... See more
Company replied
The team were very patient and adapted the travel arrangements as required to ensure I got the right holiday for our group of friends. They made contact regularly to check each stage. The booking pro... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43 fishergate, PR1 2AD, Preston, United Kingdom
- 01772978098
4.9
Excellent
823 reviews
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The young man who we dealt with
The young man who we dealt with, Cameron, was very polite, helpful and professional.
February 2, 2026
Reply from Hays Travel - Preston Fishergate
Hi Angela
Thankyou for booking your holiday instore! I am so happy we managed to sort this fab offer out for you. Thankyou once again for booking with Hays Travel Preston and for leaving your comments. We cannot wait to welcome you back into store again soon
Kind Regards
Cameron
Preston Fishergate …
Lindsey at Preston Fishergate store was very helpful in booking our cruise and another colleague had been on the ship so provided advice on areas of ship might miss.
January 31, 2026
Reply from Hays Travel - Preston Fishergate
Hi Elaine
Thankyou for leaving a review for Lynsey and Vik. I am delighted you booked your cruise instore and we were able to give personal recommendations. We cannot wait to welcome you into branch again soon
Kind Regards
Cameron
Reply from Hays Travel - Preston Fishergate
Hi Ian
Thankyou so much for leaving your review! I am so happy we have once again been able to sort your cruise instore. We are always here should you need anything. Thankyou once again for leaving your comments
Kind Regards
Cameron
Lyndsy was professional and friendly…
Lyndsy was professional and friendly and spent ages going through options for hotels and flights to make sure I got exactly the right package for me.
January 27, 2026
Perfection
January 28, 2026
Reply from Hays Travel - Preston Fishergate
Hi Gary
Thankyou so much for leaving this lovely review!
We would like to thankyou for using Hays Travel Preston Fishergate and cannot wait to welcome you into branch again soon :)
Kind Regards
Miya
The staff are so very helpful and…
The staff are so very helpful and friendly and all pitch in to help each other out, Connor, Christian, lynsey, initially seen vicky who was so helpful and very thorough in answering our queries and getting the information back to me when asked, lovely happy branch oh and Andre (think his name was) for explaining to me the currency situation, great team and will definitely be back
Thanks guys (fishergate branch)
January 23, 2026
I do not feel the agent sufficiently…
I do not feel the agent sufficiently explained the options to us at the time of booking - as we found out afterwards and only then because I rang them.
They did not communicate with us after the booking as they said they would.
Our onboard credit had reduced which they did not inform us of.
I found the manager of the shop dismissive of my concerns. He only made a gratuity payment to us after I complained.
On reflection, I am not sure what service they actually provided- I may as well have booked the cruise myself online.
We are disappointed with the service we received.
January 18, 2026
Reply from Hays Travel - Preston Fishergate
Hi Amanda
Thankyou so much for submitting feedback for your time in branch , I am really sorry to read your review. Here at Hays Travel we truly take your feedback onboard. When speaking with yourself I did discount your cruise to apologise on the mix-up with the onboard credit due to the system issues. I apologise if you feel that your concerns had not be addressed but please be rest assured we did take this onboard and acted within a timely manner.
If you would like to discuss this issue further or wanting to speak with myself please do call us on 01772 978098
Kind Regards
Cameron
Lynsey and Cameron were very helpful in…
Lynsey and Cameron were very helpful in booking my holiday. They were very patient and covered what I needed.
January 10, 2026
Reply from Hays Travel - Preston Fishergate
Hi Lesley
Thankyou so much for booking your cruise in store and I am looking forward to you travelling with Royal Caribbean . Thankyou once again for popping into store and your comments were lovely to read
Kind Regards
Cameron
Brilliant yet again Hays Preston Fishergate
Brilliant yet again Hays Preston Fishergate.
Lynsey Anne was wonderful in dealing with our requirements. Nothing too much trouble. Her enthusiasm is infectious. The rest of the team are also so helpful and welcoming.
January 23, 2026
Cameron was extremely helpfull and very…
Cameron was extremely helpfull and very proactive. He responds in a timely manner and always gets back to you. Very professional
January 20, 2026
Reply from Hays Travel - Preston Fishergate
Hi Dave
Thankyou for leaving a review for myself , I loved finding your holiday and reading your comments too! I cannot wait to welcome you back into branch again soon! Thankyou once again for booking with Hays Travel Preston
Kind Regards
Cameron
Good service and follow up advice
Good service and follow up advice
Polite and professional staff
January 18, 2026
Reply from Hays Travel - Preston Fishergate
Hi Tammily
Thankyou so much for leaving your review! We are delighted to read your comments and so happy we managed to source your holiday. I cannot wait to help sort your future holiday plans again soon
Kind Regards
Cameron
Very easy process all staff very…
Very easy process all staff very helpful and made our booking very easy. No pressure to book on first visit, email confirmation personal to us not a generic response
January 12, 2026
Staff were courteous
Staff were courteous, well informed and answered all queries thorougly and politrly.
January 3, 2026
Reply from Hays Travel - Preston Fishergate
Thank you for this lovely review, I am so glad we managed to find your perfect getaway and answer any questions you had if you do need anything at all don't hesitate to contact us :)
Rocco x
Thankyou Lynsey
Thank you so much Lynsey, nothing was too much trouble when I was booking my holiday! You listen and genuinely care about getting the best deals out there! Thank you for just been you and making people feel so welcome and valued!
You’re a real credit to the business!
Give the girl a pay rise 😊
But seriously Thank you Lynsey you’re such a gem and we cannot wait to go away!
The team at Preston Fishergate are an absolute powerhouse! They are fabulous- I have 2 Hays travels here in York and for the service you get with the team I would only book with the team in Preston again and again! Fab service
January 8, 2026
Reply from Hays Travel - Preston Fishergate
Hi Mel
Thankyou so much for your booking with Hays Travel Preston Fishergate , I am so happy Lynsey was able to sort your holiday out! Your comments are truly lovely to read about Lynsey and I know she will love reading them too! We cannot wait to assist your holiday needs and welcome you into branch again soon
Kind Regards
Cameron
Great experience all round
Great experience all round, sorted holidays for us from the dates and destinations that we requested
January 1, 2026
Reply from Hays Travel - Preston Fishergate
Hi Linda
Thankyou so much for leaving a review ! I am so happy we managed to sort your holiday out in branch! We love hearing our customers feedback and cannot wait to welcome you into branch again soon
Kind Regards
Cameron
A great experience
Vicki along with Cameron and
Mia have been fantadtic in assisting me when booking and recommendations for my holiday. A very friendly store, with all the staff happy to help. A very enjoyable experience😀
January 7, 2026
Reply from Hays Travel - Preston Fishergate
Hi Hazel
Thankyou for leaving a review for ourselves! We are so happy you are now sorted for your holiday! We have loved helping you and always here should you need us! Thankyou for choosing to book with Hays Travel Preston Fishergate
Kind Regards
Cameron
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