We were extremely happy with the service we received. Our member of staff couldn't have been more helpful. Very professional, thorough and time wasn't a problem. We booked a holiday and a 2 week cruis... See more
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The team were very patient and adapted the travel arrangements as required to ensure I got the right holiday for our group of friends. They made contact regularly to check each stage. The booking pro... See more
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We knew what facilities we required, we knew our budget, and the time of day we wanted to fly, We knew where we didn't want to go, but not where we wanted to go. Miya made the whole process painless... See more
Company replied
Have been using Hays Travel, Fishergate Preston for several years now, and have always found them very helpful and friendly. Just booked our next holiday with them a got great service and advice from... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43 fishergate, PR1 2AD, Preston, United Kingdom
- 01772978098
4.9
Excellent
810 reviews
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We were extremely happy with the…
We were extremely happy with the service we received. Our member of staff couldn't have been more helpful. Very professional, thorough and time wasn't a problem. We booked a holiday and a 2 week cruise. I would definitely recommend the Preston branch if you want your holiday to go swimmingly. Hats off to them all.
August 16, 2026
Reply from Hays Travel - Preston Fishergate
Hi Peter
Thankyou so much for leaving your review for Viki. I am so happy we managed to sort your 2 holidays out in branch! We pride ourselves on our service and I love reading your comments about Viki. Thankyou once again for using Hays Travel Preston
Kind Regards
Cameron
Outstanding service
The team were very patient and adapted the travel arrangements as required to ensure I got the right holiday for our group of friends. They made contact regularly to check each stage.
The booking process was really easy and the service I received was exeptional. Especially Viki. Her attention to detail and communiation made this easy.
August 20, 2026
Reply from Hays Travel - Preston Fishergate
Hi Jen
Thankyou for leaving your review for Viki and the rest of the team here at Hays Travel Preston. I am delighted to read your comments and so happy we managed to sort your fab trip out.
Kind Regards
Cameron
Reply from Hays Travel - Preston Fishergate
Hi Mark
Thankyou for leaving your lovely review for Molly. I am so happy we helped sort your holiday plans out instore. Thankyou for using Hays Travel Preston and I am so happy to read the comments about how helpful and friendly the team is. We cannot wait to welcome you into branch again soon
Kind Regards
Cameron
Was given a quote re Alfa holiday £400
Was given a quote re Alfa holiday £400, went to pay deposit yesterday, was then informed it different price. Deposit £50. Holiday now 499 not 400. Not professional from Alfa
August 19, 2026
Reply from Hays Travel - Preston Fishergate
Thank you for taking the time to share your feedback. We completely understand your frustration and are sorry to hear about the confusion regarding the holiday price quoted.
As this booking relates to Alfa Travel, the pricing and quotations are managed directly by them. We appreciate how disappointing it must have been to expect a holiday price of £400 and then be advised of a different fare when you were ready to pay your deposit.
We will ensure your comments are passed on to Alfa Travel so they are aware of your experience and can review what happened. Feedback like yours is important in helping suppliers improve their communication and pricing processes.
Thank you again for bringing this to our attention, and we hope the matter can be clarified for you as quickly as possible.
Kind regards,
Hays Travel
We knew what facilities we required
We knew what facilities we required, we knew our budget, and the time of day we wanted to fly,
We knew where we didn't want to go, but not where we wanted to go. Miya made the whole process painless and relaxed, provided us with options based on our requirements and budget. We weren't rushed, and we went home and made our decision, returning to store to complete the booking. The whole process was relaxed, and we felt like the most important customers she had dealt with. Every member of staff smiled and those not dealing with their own important customers greated us with a cheerfully.
August 1, 2026
Reply from Hays Travel - Preston Fishergate
Hi Jacki
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that the process was so painless and relaxed for you. It's fantastic to know that our team provided excellent options and made you feel like a valued customer. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel Preston Fishergate
Reply from Hays Travel - Preston Fishergate
Hi Julie
Thankyou once again for your comments , I am so happy we managed to sort your holiday plans to Greece. Thankyou for using our services here at Hays Travel Preston and we hope to hear from you soon
Kind Regards
Cameron
Como was very helpful had us sorted in…
Como was very helpful had us sorted in no time its the second time he has helped us cheers
August 16, 2026
Reply from Hays Travel - Preston Fishergate
Thank you for the lovely feedback! 😊 I'm really pleased I could help and get everything sorted for you. Your continued support means a lot, and I look forward to helping you again in the future. Thanks again Rocco ! ✈️
Reply from Hays Travel - Preston Fishergate
Hi Adele,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be pleasant and provided good service. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Preston Fishergate
The young lady who managed my booking…
The young lady who managed my booking was very helpful friendly and informative.
The whole experience was stress free. Brilliant.
Thankyou.
August 1, 2026
Reply from Hays Travel - Preston Fishergate
Hi Jacqueline,
Thank you for such a lovely review and thank you for booking :)
Kind Regards,
Molly
Great deal
Superb service mia got back to me with a better deal than the original quote so I was well happy with that
August 1, 2026
Reply from Hays Travel - Preston Fishergate
Hi Michael,
Thank you for your wonderful feedback! We are delighted to hear that you received superb service and that we were able to find you an even better deal. We truly appreciate your kind words.
Kind Regards
Hays Travel Preston Fishergate
First time using Hays Travel
We called in having seen an offer at another Hays branch to enquire about a holiday to Thailand - Molly was very attentive and although there was an initial problem contacting the agents to complete the booking she was able to very quickly get back to us with an alternative date that suited our needs so we were very happy with the service we received when it came to booking the trip we would certainly use them again when it comes to arranging a long haul multi site holiday
July 21, 2026
Reply from Hays Travel - Preston Fishergate
Hi Mr and Mrs Vose,
Thank you so much for your patience, I hope you have an amazing holiday :)
Kind Regards,
Molly
The customer service is fantastic went…
The customer service is fantastic went into store in Preston said what we were looking for and sorted it out straight away all staff is lovely away say hello and all seem to be very happy and friendly if we have any questions we pop in and they are always happy to help great set of staff
August 2, 2026
Reply from Hays Travel - Preston Fishergate
Hi Amanda
Thankyou for leaving your lovely review for Viki. I am so happy she managed to sort your holiday to Spain out in branch!. We pride ourselves on service and its lovely to read your comments about the full team. We cannot wait to welcome you again soon
Kind Regards
Cameron
Our Consultant was quick ,friendly and…
Our Consultant was quick ,friendly and efficient
August 7, 2026
Reply from Hays Travel - Preston Fishergate
Hi Ian
Thankyou for leaving your review for myself , I am so happy we sorted your holiday plans out instore. Thankyou for visiting Hays Travel Preston and we cannot wait to welcome you into branch again soon.
Kind Regards
Cameron
Great helping booking with Vicky and…
Great helping booking with Vicky and Conner was very helpful showing us the apps and telling us about currency as was as Vicky whom booked outr Hoilday x
August 7, 2026
Reply from Hays Travel - Preston Fishergate
Thank you for the great review. It was a pleasure helping you book your last minute holiday. We're always here to help. Many Thanks, Viki
Brilliant staff couldn't do enough for…
Brilliant staff couldn't do enough for us found us a fabulous holiday thanks
August 7, 2026
Reply from Hays Travel - Preston Fishergate
Thank you, Lynn, for your lovely review. I'm so happy to have helped. Thank you for being a loyal customer and always booking with us. Warm Regards, Viki
Extremely helpful and informative
Extremely helpful and informative. I certainly left with a smile
August 6, 2026
Reply from Hays Travel - Preston Fishergate
Hi Jean
Thankyou so much for leaving your lovely review for myself. I am so happy we sorted your holiday out in branch ! I love finding the perfect deals for my customers. We pride ourselves on service and cannot wait to welcome you into Hays Travel Preston again soon
Kind Regards
Cameron
Very helpful and friendly staff.
A happy, smiling face with a very friendly welcome met us just inside the door.. Nothing too much trouble for Cameron. Now looking forward to my first cruise. I can recommend Hayes Travel, Preston to find you your best holiday.
August 5, 2026
Reply from Hays Travel - Preston Fishergate
Hi Jayne
Thankyou for leaving your review for myself , I am so happy you booked your cruise instore with me and cannot wait for you to experience the cruise! I hope to see you again in branch to plan your next adventures
Kind Regards
Cameron
Miya was fantastic
Miya was fantastic. Great customer service. She is a credit to the team. Holiday booked in 20 minutes. This is the second holiday this year booked with yourselves and have to say very professional team in Preston. Would have no hesitation in booking again and recommending to others. Keep up the good work!!
August 3, 2026
Reply from Hays Travel - Preston Fishergate
Hi Helen
Thankyou so much for leaving your lovely comments for Miya! I am so happy you have chosen to book your holiday with us again ! I am sure she will love reading your comments as did I. Thankyou once again and I hope to see you again in branch soon
Kind Regards
Cameron
The staff are always friendly and…
The staff are always friendly and listen to all questions etc. We have dealt with Molly and Rocco regarding two different cruises and their attention to detail was excellent. Rocco helped when Molly was on holiday.
I would always recommend Hays Travel.
July 25, 2026
Reply from Hays Travel - Preston Fishergate
Hi John
Thankyou for your message , I am so happy to read your comments for Molly and Rocco and glad they helped you out on this visit!
Thankyou for using Hays Travel Preston and we cannot wait to welcome you into branch again soon
Kind Regards
Cameron
Hays Travel Fishergate Preston.
Have been using Hays Travel, Fishergate Preston for several years now, and have always found them very helpful and friendly.
Just booked our next holiday with them a got great service and advice from Mia. Would not go anywhere else, don't want to book on line, much prefer the personal face to face touch.
July 30, 2026
Reply from Hays Travel - Preston Fishergate
Hi Joe
Thankyou so much for leaving your review for Miya! I am so happy you have been using our services for a number of years. We pride ourselves on our service and love to see you have spoken about this. We cannot wait to welcome you again soon and Thankyou once again for coming into Hays Travel Preston
Kind Regards
Cameron
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