Hays Travel - Preston Reviews 

531
TrustScore 5 out of 5

4.9

Unit 28 Fishergate walk, St Georges shopping centre, PR1 2TU Preston, GB


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Rated 5 out of 5 stars

Amelia was fantastic and extremely helpful when assisting to book our last minute holiday. Nothing was too much trouble for her, she didn’t rush and she was very thorough with all aspects of finding t... See more

Company replied

Rated 5 out of 5 stars

All staff at Hays travel , St George’s store are very helpful and cooperative. They are very clear on everything options regarding holidays ie transit/ travel insurance/ local taxes collected by th... See more

Company replied

Rated 5 out of 5 stars

Its easy to call into the shop and have a chance to talk to staff who can give additional information about the resorts and hotels. Staff are always very welcoming and helpful. Sophie in particular is... See more

Company replied

Rated 5 out of 5 stars

We used Hays for the first time and found the experience enjoyable and helpful. Amelia, was patient and understood our requirements straight away and presented great options and we chose immediately.... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 28 Fishergate walk, St Georges shopping centre, PR1 2TU, Preston, United Kingdom

  • 01772 915017

4.9

Excellent

TrustScore 5 out of 5

531 reviews

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4.9

All reviews

(531)

125,952 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and helpful …

Aiden who delt with us at Preston was very helpful not only in finding a holiday, but getting us a good deal and booking it for us. Took a lot of stress out of it.

October 8, 2025
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Reply from Hays Travel - Preston

Thank you for leaving a lovely review! I look forward to hearing all about your travels when you return. - Aiden

Rated 5 out of 5 stars

HOLIDAY GET AWAYS FOR OLDIES WHO HATE ONLINE …

Very helpful staff nothing is too much trouble take all the online work off your hands and print your boarding passes etc dealt with Aiden who booked the latest holiday and Sophie booked in July for us, their colleagues are always on hand for extra things money or guidance, we keep going back

October 2, 2025
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Reply from Hays Travel - Preston

Thank you so much for your review, we are always happy to help! I will also pass your lovely feedback on to Aiden, thanks again - Sophie

Rated 4 out of 5 stars

Helpful efficient service

Helpful efficient service. Friendly staff who answered all queries effectively.

October 4, 2025
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Reply from Hays Travel - Preston

Hi,

So happy I could help, I hope you have a lovely time !

Lucy

Rated 5 out of 5 stars

I book all my holidhays ays with Hays travel…

I book all my holidays with Hays travel all the staff are amazing and so up to date with today's travel information . Amelia is so helpful and patient she will happily go through your booking and explain everything my grandaughter calls amelia her bestie and we call into see her often. Keep up the good work Hays your staff are a credit to your company.

September 30, 2025
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Reply from Hays Travel - Preston

Thank you for leaving a lovely review! It was a pleasure booking your holiday & I look forward to hearing all about it when you return. - Amelia

Rated 5 out of 5 stars

very helpful and met my needs

very helpful and met my needs

September 27, 2025
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Reply from Hays Travel - Preston

Thank you for leaving a kind review! I look forward to hearing all about your travels when you return. - Steph

Rated 5 out of 5 stars

Staff very helpful and service very…

Staff very helpful and service very good, found the experience of booking a cruise very pleasant & stress free with the help & guidance of the experienced staff, especially Sophie who explained everything in detail

September 24, 2025
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Reply from Hays Travel - Preston

Good Morning Sharon, Thank you for such a lovely review, we hope you have a fantastic cruise! We looking forward to hearing about it! Thank you - Hays Preston Team

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, very friendly made me feel welcome and gave me the best deal, Aiden was absolutely lovely such a credit to the team

September 24, 2025
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Reply from Hays Travel - Preston

Thank you for leaving me such a kind review! I look forward to hearing all about your travels when you return. - Aiden

Rated 5 out of 5 stars

Our experience was very enjoyable as…

Our experience was very enjoyable as the staff are so helpful and make it so easy to book an holiday all the want are a few details from u I.e dates months price bracket and they do everything else

September 20, 2025
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Reply from Hays Travel - Preston

Thank you for leaving a lovely review! We can't wait to hear all about your travels when you return. - Hays Travel Preston St George's

Rated 5 out of 5 stars

We always enjoy booking our Holidays…

We always enjoy booking our Holidays with Aiden..pleasant and helpful

September 13, 2025
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Reply from Hays Travel - Preston

Good Morning, Thank you for such a lovely review, we hope you have a fantastic holiday!
Kind Regards - Preston St Georges Team :)

Rated 5 out of 5 stars

coach holiday

The young man who dealt with our booking was very helpful, our first choice was fully booked and he found us an alternative. We have used Hayes before and would definitely recommend them.

September 10, 2025
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Reply from Hays Travel - Preston

Thank you for your lovely review! I will pass this great feedback on to Aiden - Sophie

Rated 5 out of 5 stars

Very helpful

Very helpful

September 16, 2025
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Reply from Hays Travel - Preston

Thank you so much for your review! -Aiden

Rated 5 out of 5 stars

Quick efficient service as usual

Quick efficient service as usual. Many thanks to you Steph

September 14, 2025
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Reply from Hays Travel - Preston

Hi Pamela, thank you for your lovely review! It is always a pleasure to serve you. Have a lovely cruise. Thanks - Steph

Rated 5 out of 5 stars

Everything was explained to me about my…

Everything was explained to me about my booking and any queries I had were answered in a way that was easy for me to understand

September 10, 2025
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Reply from Hays Travel - Preston

Good Morning Kay, Thank you for such a lovely review! We hope you have an amazing time! - Steph

Rated 5 out of 5 stars

A+ for Sophie in Preston

We called in to the Preston store and met with Sophie. She was extremely helpful and knowledgeable but we were unable to proceed at that time. A call was scheduled for a followup which was made. We gave Sophie another option we had found which she managed to get at a good price. Holiday booked.

August 28, 2025
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Reply from Hays Travel - Preston

Thank you for your lovely review! It was a pleasure to book your holiday & I hope you have an amazing time! -Sophie

Rated 5 out of 5 stars

Something for everyone at Hayes

It's always a pleasure to go into Hayes at St. George's every one is so helpful,fulfilling all my requirements..Aiden is an ambassador for your company, he is really helpful,he gets the best the company has to offer for all ages..at the best price..nothing is to much trouble, he deals with every requirement too no stones left unturned..well done Aiden

September 5, 2025
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Reply from Hays Travel - Preston

Thank you for leaving a lovely review! It was a pleasure booking your holiday and I can't wait to hear all about your travels when you return. - Aiden

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