Amelia was fantastic and extremely helpful when assisting to book our last minute holiday. Nothing was too much trouble for her, she didn’t rush and she was very thorough with all aspects of finding t... See more
Company replied
Unit 28 Fishergate walk, St Georges shopping centre, PR1 2TU Preston, GB
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Amelia was fantastic and extremely helpful when assisting to book our last minute holiday. Nothing was too much trouble for her, she didn’t rush and she was very thorough with all aspects of finding t... See more
Company replied
All staff at Hays travel , St George’s store are very helpful and cooperative. They are very clear on everything options regarding holidays ie transit/ travel insurance/ local taxes collected by th... See more
Company replied
Its easy to call into the shop and have a chance to talk to staff who can give additional information about the resorts and hotels. Staff are always very welcoming and helpful. Sophie in particular is... See more
Company replied
We used Hays for the first time and found the experience enjoyable and helpful. Amelia, was patient and understood our requirements straight away and presented great options and we chose immediately.... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 28 Fishergate walk, St Georges shopping centre, PR1 2TU, Preston, United Kingdom
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Aiden who delt with us at Preston was very helpful not only in finding a holiday, but getting us a good deal and booking it for us. Took a lot of stress out of it.

Reply from Hays Travel - Preston
Attentive , 💯 professional, staff so helpful.

Reply from Hays Travel - Preston
Very helpful staff nothing is too much trouble take all the online work off your hands and print your boarding passes etc dealt with Aiden who booked the latest holiday and Sophie booked in July for us, their colleagues are always on hand for extra things money or guidance, we keep going back

Reply from Hays Travel - Preston
Helpful efficient service. Friendly staff who answered all queries effectively.

Reply from Hays Travel - Preston
I book all my holidays with Hays travel all the staff are amazing and so up to date with today's travel information . Amelia is so helpful and patient she will happily go through your booking and explain everything my grandaughter calls amelia her bestie and we call into see her often. Keep up the good work Hays your staff are a credit to your company.

Reply from Hays Travel - Preston

Reply from Hays Travel - Preston
Staff very helpful and service very good, found the experience of booking a cruise very pleasant & stress free with the help & guidance of the experienced staff, especially Sophie who explained everything in detail

Reply from Hays Travel - Preston
Brilliant customer service, very friendly made me feel welcome and gave me the best deal, Aiden was absolutely lovely such a credit to the team

Reply from Hays Travel - Preston
Our experience was very enjoyable as the staff are so helpful and make it so easy to book an holiday all the want are a few details from u I.e dates months price bracket and they do everything else

Reply from Hays Travel - Preston
We always enjoy booking our Holidays with Aiden..pleasant and helpful

Reply from Hays Travel - Preston
The young man who dealt with our booking was very helpful, our first choice was fully booked and he found us an alternative. We have used Hayes before and would definitely recommend them.

Reply from Hays Travel - Preston
Great service from the St George’s team highly recommend

Reply from Hays Travel - Preston

Reply from Hays Travel - Preston
Quick efficient service as usual. Many thanks to you Steph

Reply from Hays Travel - Preston
Everything was explained to me about my booking and any queries I had were answered in a way that was easy for me to understand

Reply from Hays Travel - Preston
We called in to the Preston store and met with Sophie. She was extremely helpful and knowledgeable but we were unable to proceed at that time. A call was scheduled for a followup which was made. We gave Sophie another option we had found which she managed to get at a good price. Holiday booked.

Reply from Hays Travel - Preston
It's always a pleasure to go into Hayes at St. George's every one is so helpful,fulfilling all my requirements..Aiden is an ambassador for your company, he is really helpful,he gets the best the company has to offer for all ages..at the best price..nothing is to much trouble, he deals with every requirement too no stones left unturned..well done Aiden

Reply from Hays Travel - Preston
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