Hays Travel - Preston Reviews 

531
TrustScore 5 out of 5

4.9

Unit 28 Fishergate walk, St Georges shopping centre, PR1 2TU Preston, GB


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Rated 5 out of 5 stars

Amelia was fantastic and extremely helpful when assisting to book our last minute holiday. Nothing was too much trouble for her, she didn’t rush and she was very thorough with all aspects of finding t... See more

Company replied

Rated 5 out of 5 stars

All staff at Hays travel , St George’s store are very helpful and cooperative. They are very clear on everything options regarding holidays ie transit/ travel insurance/ local taxes collected by th... See more

Company replied

Rated 5 out of 5 stars

Its easy to call into the shop and have a chance to talk to staff who can give additional information about the resorts and hotels. Staff are always very welcoming and helpful. Sophie in particular is... See more

Company replied

Rated 5 out of 5 stars

We used Hays for the first time and found the experience enjoyable and helpful. Amelia, was patient and understood our requirements straight away and presented great options and we chose immediately.... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 28 Fishergate walk, St Georges shopping centre, PR1 2TU, Preston, United Kingdom

  • 01772 915017

4.9

Excellent

TrustScore 5 out of 5

531 reviews

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4.9

All reviews

(531)

125,552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The young man called aiden was really…

The young man called aiden was really helpful and sorted us with a fly cruise

December 30, 2025
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Reply from Hays Travel - Preston

Thank you for leaving me a lovely review! It was a pleasure booking your cruise, I look forward to hearing all about your travels when you return. - Aiden

Rated 5 out of 5 stars

Cruise

Great booking experience. Friendly staff. Hays matched cheaper quote we had from an online cruise company website, which was greatly appreciated.

December 29, 2025
Hays Travel - Preston logo

Reply from Hays Travel - Preston

Thank you for leaving me a lovely review! I look forward to hearing all about your travels when you return. - Aiden

Rated 5 out of 5 stars

Really efficient very friendly and…

Really efficient very friendly and helpful

December 28, 2025
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Reply from Hays Travel - Preston

Thank you for leaving me a lovely review! I look forward to hearing all about your travels when you return. - Aiden

Rated 5 out of 5 stars

Very friendly and helpful staff Aiden…

Very friendly and helpful staff Aiden was particularly helpful answering our numerous questions with a good knowledge of his work. An asset to the company.

December 28, 2025
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Reply from Hays Travel - Preston

Thank you for leaving me a lovely review! I look forward to hearing all about your travels when you return. - Aiden

Rated 5 out of 5 stars

Nothing is to much trouble.

We had an amazing link. His name was Aiden. He took us through every step and made everything so easy. We can,t thank him enough.

November 25, 2025
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Reply from Hays Travel - Preston

Thank you for leaving me a lovely review! I'm so pleased to hear that you've had a fantastic time. I look forward to seeing all of the pictures of your holiday soon! - Aiden

Rated 5 out of 5 stars

Bril as usual

Bril as usual……..cheers Aidan for your help always get good service & helpful advice. 👍

November 21, 2025
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Reply from Hays Travel - Preston

Thank you for leaving me a kind review! I look forward to hearing all about your travels when you return - Aiden

Rated 5 out of 5 stars

Hays Travel great experience

My first trip to Hays Travel was a very good experience, the staff member that helped me was friendly and knowledgeable regarding my request

November 5, 2025
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Reply from Hays Travel - Preston

Hi Diane, thank you for leaving a lovely review! I am so glad I could help you :) ^Amelia

Rated 5 out of 5 stars

The Travel Consultant was patient

The Travel Consultant was patient, kind, considerate and informative . Excellent Customer Service experience

November 9, 2025
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Reply from Hays Travel - Preston

Thank you for leaving me a kind review, it was a pleasure booking your flight. I look forward to seeing you soon! - Aiden

Rated 5 out of 5 stars

The right Cruise

Aidan was very good. Would not let setbacks get in the way. He wanted from the outset to find us the right cruise and he did. Many thanks.

November 9, 2025
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Reply from Hays Travel - Preston

Thank you for leaving me a lovely review! It was a pleasure booking your cruise. I look forward to hearing all about your travels when you return. - Aiden

Rated 5 out of 5 stars

Nothing is to or any trouble when you…

Nothing is to or any trouble when you book or enquire about holidays they get straight to the point and tell you about how much and what is available that's what I like ❤️ to

November 7, 2025
Hays Travel - Preston logo

Reply from Hays Travel - Preston

Hi Bill,
Thank you for your lovely reply - it is always a pleasure serving you!

Rated 5 out of 5 stars

Very easy from beginning to end

Very easy from beginning to end. I knew I wanted Rome & which hotel beforehand.
The process was made very easy by a young lady called Amelia in the Preston St Georges Center branch. Amelia was knowledgeable, very efficient & professional & will certainly head back
when booking again. Thanks..

October 26, 2025
Hays Travel - Preston logo

Reply from Hays Travel - Preston

Hi Warren, thank you so much for leaving such a lovely review, I really appreciate it and I am so glad I could help you! Amelia :)

Rated 5 out of 5 stars

Aiden was very helpful.

Aiden was very helpful.

October 27, 2025
Hays Travel - Preston logo

Reply from Hays Travel - Preston

Thank you for leaving me a lovely review! I look forward to hearing all about your travels when you return. - Aiden

Rated 5 out of 5 stars

Happy friendly

Happy friendly, staff really good too I would certainly use again.

October 24, 2025
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Reply from Hays Travel - Preston

Thank you so much for your review! I will pass your lovely feedback on to Amelia. -Sophie

Rated 5 out of 5 stars

Great staff lead by Sophie

Sophie is a great asset to your company, she is always there to help and help you get what you want. Very good knowledge of the countrys and there laws.

October 16, 2025
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Reply from Hays Travel - Preston

Thank you so much for your review! I do my best to help and thank you for booking your next holiday with me! - Sophie

Rated 5 out of 5 stars

Excellent friendly staff

Excellent friendly staff, who found just what we wanted. Will definitely recommend and use again. 😬👍🏻

October 13, 2025
Hays Travel - Preston logo

Reply from Hays Travel - Preston

Thank you for the lovely John! I am so happy I could help you! ^Amelia

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