Well once again Amelia delivered us a great deal nothing is never too much trouble she takes the time to explain every detail to us and makes any request to the hotel to meet our needs. Amelia always... See more
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Location
Switch locationUnit 28 Fishergate walk, St Georges shopping centre, PR1 2TU Preston, GB
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Huge thanks to the team at Hays St George's centre.... excellent service all round ...a special mention to Sophie and Paul...the made our holiday truly magical ...
Company replied
Excellent,knowledgeable, and friendly staff. All our questions answered, and any problems resolved. I find it so much easier booking a holiday face to face with a human being than navigating web sites... See more
Company replied
Amelia, was wonderful, explained everything about the holiday. So helpful, would recommend going to see her for everyone. Undoubtedly best member of staff.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 28 Fishergate walk, St Georges shopping centre, PR1 2TU, Preston, United Kingdom
- 01772 915017
4.9
Excellent
517 reviews
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Huge thanks to the team at Hays St…
Huge thanks to the team at Hays St George's centre.... excellent service all round ...a special mention to Sophie and Paul...the made our holiday truly magical ...
March 15, 2026
Unprompted review
Reply from Hays Travel - Preston
Thank you so much for your lovely review! It was my pleasure and I'm so glad you had a great time! I look forward to helping you plan the next one! - Sophie
The young lady helped greatly to get…
The young lady helped greatly to get the best holiday.
July 29, 2026
Reply from Hays Travel - Preston
Hi Russell, thank you for taking the time to leave a review, I greatly appreciate it & I am glad I could help! ^Amelia
Happy holidays hays travel
Well once again Amelia delivered us a great deal nothing is never too much trouble she takes the time to explain every detail to us and makes any request to the hotel to meet our needs. Amelia always greets us with a warm welcome and a smile .
July 28, 2026
Reply from Hays Travel - Preston
Hi Christine, thank you so much for leaving a lovely review! It's always a pleasure to see you & I am glad I could help! ^Amelia
Amelia
Amelia, was wonderful, explained everything about the holiday. So helpful, would recommend going to see her for everyone. Undoubtedly best member of staff.
July 26, 2026
Reply from Hays Travel - Preston
Hi Andrew, thank you for taking the time to leave such a lovely review, I am so glad I could help & really appreciate you leaving such a nice review :) ^Amelia
Staff are very good at the job very…
Staff are very good at the job very helpful and friendly.
July 22, 2026
Reply from Hays Travel - Preston
Hi Michael,
Thank you for your wonderful 5-star review! I'm so pleased to hear that I was helpful and friendly. I truly appreciate your kind words.
Kind Regards
Aiden
As always Sophie and her team at St…
As always Sophie and her team at St George’s centre Preston have been very helpful and I am very satisfied with the way they have handled my holiday bookings.
July 22, 2026
challenging package holiday with a smile at preston hays at george’s center
preston hays at george’s center. 3months ago spoke to aiden he provided me with some quotes for a summer break. however due to alternative commitments i wasn’t able to book. but aiden called to follow up and when we spoke he understood with sincerity, i mentioned that it wasn’t a good time for me to book right now. thankyou aiden for being patient and understanding towards his customers.
so one late afternoon couple of months later i had some errands in town and i was walking past hays when i suddenly found myself in the hays shop. i saw sophie and spoke to her about putting a holiday break together, visiting 2 cities with flights, train and transfers included. obviously sophie knew what i was looking for and it was a challenge in terms of location and hotels and costing. i left my request with sophie.
after a day or so i got an email but due to other commitments wasn’t able to reply back to sophie but eventually when i got round to it sophie had arranged a spectacular holiday package, she thought of everything flight times and luggage requirements and advised me on the benefits of booking the holiday as one package deal. i didn’t have to do anything. i didn’t go into the store to confirm the booking it was all done via email and phone which is very unusual for me as i prefer to book in person. then came the money aspects how do i pay? sophie stayed on the phone with me to pay via the link she sent me which i have never done before. it was amazingly comfortable as sophie reassured me it was safe to do. sophie checked my holiday insurance and added this on with the package as the previous one had expired a few weeks ago. my holiday was booked without any stress and hassle.thankyou sophie.
July 21, 2026
Reply from Hays Travel - Preston
Hi Shaheen,
We are so pleased to hear about your wonderful experience! It's fantastic to know that we provided such patient and understanding service, even when your plans changed. We always aim to offer flexible and personalized assistance, and we're delighted that we could arrange such a spectacular holiday package for you, handling all the details from flights and transfers to insurance. We truly appreciate you sharing your positive feedback and look forward to helping you with future travel plans.
Kind Regards
Sophie & Aiden - Hays Travel Preston
Reply from Hays Travel - Preston
Thank you for your kind review!
We are so happy we could help you find the right cruise.
Lucy
Great travel agents
Good service Sophie was very professional found us a good deal. Thank you
July 13, 2026
Reply from Hays Travel - Preston
Thank you so much for your lovely review! ^Sophie
The young lady who booked our holiday…
The young lady who booked our holiday got everything we wanted from airport to flights (even booked seats)to our hotel at the times we wanted, perfect.
July 11, 2026
Reply from Hays Travel - Preston
Thank you so much for your kind review, I'm so happy we could get everything you wanted! ^Sophie
Excellent customer service really…
Excellent customer service really helpful and took time to listen
July 10, 2026
Reply from Hays Travel - Preston
Thank you so much for your lovely review! ^Sophie
Amelia was brilliant ,spent time…
Amelia was brilliant ,spent time ensuring right hotel booked and managed to secure booking at a lower price than previous quote,all tickets printed and even checked us in , great personal service 5/5
June 1, 2026
Reply from Hays Travel - Preston
Thank you so much for your amazing review! I will pass your lovely feedback on to Amelia ^Sophie, Branch Manager
Visited to book an event at Disney…
Visited to book an event at Disney World, booked and paid with n the shop, confirmation email received. The day after they call to say that the event has sold out and I do not have tickets. How is this possible! Disappointed that they allowed us to pay and book but it was never available. All they offered was a full refund for what was their own fault!
July 5, 2026
Reply from Hays Travel - Preston
Thank you for your feedback. We are very sorry for the disappointment caused by this experience.
Unfortunately, attraction tickets and special events at Disney are subject to live availability and, in this case, the event appeared available when we submitted the booking and received confirmation from the supplier. Regrettably, the supplier later advised that they were unable to honour the booking as the event had sold out, and we contacted you as soon as we were made aware of the issue.
We completely understand your frustration, particularly after receiving confirmation of your booking and making plans around the event. While we were unable to secure tickets for your chosen date, we did explore an alternative date that the supplier advised was available. When this did not suit your plans, we have immediately issued a full refund.
We appreciate that this outcome was disappointing and fell below the experience both you and we expected. We sincerely apologise for the inconvenience caused and hope you have a lovely holiday.
Kind regards,
Sophie
Hays Travel Preston St George's
The staff where very helpful.listened…
The staff where very helpful.listened the what I had to say and wanted.and looked for my holiday.once again very helpful and professional.
July 2, 2026
Reply from Hays Travel - Preston
Thank you so much for your review Ray,
I'm glad I could help and I hope you have the best time! - Lucy
Excellent service!
Lovely and well knowledgable lady served us. No rush, and she was happy to keep going back to ensure we got it right. Supported us to choose the best location and hotel for us.
July 2, 2026
Reply from Hays Travel - Preston
Thank you so much for your lovely review! It was my pleasure helping to find and booking your holiday! -Sophie
Excellent,knowledgeable
Excellent,knowledgeable, and friendly staff. All our questions answered, and any problems resolved. I find it so much easier booking a holiday face to face with a human being than navigating web sites. We got the dates,airport, city, and hotel we wanted at an excellent price.
June 30, 2026
Reply from Hays Travel - Preston
Thank you so much for your review! It was a pleasure helping you arrange your holiday, thank you again for booking with us ^Sophie
The staff are so friendly and…
The staff are so friendly and knowledgeable. Very helpful too. Would highly recommend. Booking was simple. Just sit back and they do the hard work
June 29, 2026
Reply from Hays Travel - Preston
Thank you for the review.
So happy I could help and I hope you have a lovely holiday!
Lucy
Great Service Haden was very polite and…
Great Service Haden was very polite and went tou everything
June 17, 2026
Reply from Hays Travel - Preston
Hi Sharon,
Thank you for your kind words! We are so pleased to hear that you received such polite and thorough service. We appreciate your feedback.
Kind Regards
Hays Travel
Reply from Hays Travel - Preston
Thank you so much for your review! My pleasure - Sophie
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