Was passing the store and seen an advert, for a cruise. Called up to enquire and Lucy answered politely told me the price of the trip etc and with a low deposit, decided to head back in store where... See more
Company replied
Location
Switch locationUnit 28 Fishergate walk, St Georges shopping centre, PR1 2TU Preston, GB
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See what reviewers are saying
Sophie at Hays based in Preston is an experienced and friendly agent, she made my decision to book a holiday very easy and included thorough information about each destination and was happy to updat... See more
Another 5 star experience booking with Hays St George's Preston! Sophie is the most patient and meticulous person to deal with! I wouldn't book through anyone else other than Hays now! Thank you so... See more
Company replied
I Always go to Hays Travel in The St George's shopping Centre in preston Town centre, To see Sophie, she always looks after me from start to finish of booking my holidays.. She goes that extra mile fo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 28 Fishergate walk, St Georges shopping centre, PR1 2TU, Preston, United Kingdom
- 01772 915017
4.9
Excellent
485 reviews
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The service i got is good
May 22, 2026
Amelia had all our holiday details…
Amelia had all our holiday details ready for us. She is so pleasant, as are all the staff whenever we come into the store
May 24, 2026
The young girl was brilliant very…
The young girl was brilliant very helpful go out of her way to get it just right for us all
May 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Preston
Thank you for the review,
I hope you both have a lovely time on your cruise!
Lucy
Excellent and efficient service from…
Excellent and efficient service from extremely knowledgeable and friendly staff
May 20, 2026
I had so many questions.
I had so many questions, queries,and my assistant (Lucy) helped easily with everyone of them with calmness and ease
May 18, 2026
Reply from Hays Travel - Preston
Thank you for the review
I'm more than happy that I could help you get this sorted for you.
I hope you have the best time!
Lucy
Cruise holiday done easy!
Was passing the store and seen an advert, for a cruise. Called up to enquire and Lucy answered politely told me the price of the trip etc and with a low deposit, decided to head back in store where Lucy and Sophie helped in getting me booked all, I forgot how good to book a holiday in a physical travel agents than online, the nostalgia!
Wanted to upgrade my cabin, Sophie did that all in less than 10 minutes and because I was making my own way to port, I got extra onboard spend! What a bonus!
May 9, 2026
Reply from Hays Travel - Preston
Thank you so much for your review!
I'm really glad me and Sophie could help you get this sorted.
Lucy
Sophie at Hays based in Preston
Sophie at Hays based in Preston is an experienced and friendly agent, she made my decision to book a holiday very easy and included thorough information about each destination and was happy to update or amend hotels. Would recommend Sophie, she provides quick and efficient quotes and made the experience of booking a holiday very easy.
Thank you for your help!
May 2, 2026
Amelia was lovely she explained everything
Amelia was lovely she explained everything and it is going to be a great holiday thank to Amelia
May 4, 2026
Reply from Hays Travel - Preston
Thank you so much for your review! I will pass your lovely feedback on to Amelia - Sophie, Branch Manager
Excellent service as always
Excellent service as always. Amelia always goes above and beyond. Great agent and very responsive. Highly recommended.
May 2, 2026
Reply from Hays Travel - Preston
Thank you so much for your lovely review! I will pass your feedback on to Amelia - Sophie, Branch Manager
Aiden was excellent and found us the…
Aiden was excellent and found us the perfect holiday for our honeymoon
May 1, 2026
Reply from Hays Travel - Preston
Thank you so much for your review! I will pass your amazing feedback on to Aiden, congratulations and have an amazing Honeymoon! - Sophie, Branch Manager
Another 5 star experience booking with…
Another 5 star experience booking with Hays St George's Preston!
Sophie is the most patient and meticulous person to deal with! I wouldn't book through anyone else other than Hays now!
Thank you so much, Sophie
May 1, 2026
Reply from Hays Travel - Preston
Thank you so much for your lovely review! It's always a pleasure! - Sophie
Every member of staff are always very…
Every member of staff are always very polite and helpful
April 10, 2026
Reply from Hays Travel - Preston
Thank you for leaving a kind review! I look forward to hearing all about your travels when you return! - Aiden
Excellent service from Aiden
Excellent service from Aiden
Found several holidays for us
Always rang when he said he would
Polite and friendly
Booking process straight forward
April 11, 2026
Reply from Hays Travel - Preston
Thank you for leaving a kind review! I look forward to hearing all about your travels when you return! - Aiden
Amazing !!!
Had an Amazing experience at the Preston St George’s branch, dealing with Aiden, who was nothing but helpful, and answered all my questions, and helped me check in online, also gave me a good deal on currency, couldn’t be happier.
April 11, 2026
Reply from Hays Travel - Preston
Thank you for leaving a kind review! I look forward to hearing all about your travels when you return! - Aiden
Reply from Hays Travel - Preston
Thank you for leaving a kind review! I look forward to hearing all about your travels when you return! - Aiden
The staff brilliant
The staff, as always, were totally proficient and friendly handling our holiday. Our fourth visit to the Preston, St George's office in two years, speaks for itself.
April 8, 2026
Reply from Hays Travel - Preston
Thank you for leaving a kind review! I look forward to hearing all about your travels when you return! - Hays Travel Preston St George's
Reply from Hays Travel - Preston
Thank you for leaving a kind review! I look forward to hearing all about your travels when you return! - Hays Travel Preston St George's
A YOUNG LADY CALLED LUCY HELP MY SISTER…
A YOUNG LADY CALLED LUCY HELP MY SISTER &MYSELF TO FIND A HOLIDAY IN SEPTEMBER SHE WAS VERY HELPFUL & VERY PATIENT NOTHING WAS TO MUCH TROUBLE,A VERY PLEASANT LADY.
April 8, 2026
Reply from Hays Travel - Preston
Thank you for leaving a kind review! I look forward to hearing all about your travels when you return! - Hays Travel Preston St George's
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