Amelia was fantastic and extremely helpful when assisting to book our last minute holiday. Nothing was too much trouble for her, she didn’t rush and she was very thorough with all aspects of finding t... See more
Location
Switch locationUnit 28 Fishergate walk, St Georges shopping centre, PR1 2TU Preston, GB
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All staff at Hays travel , St George’s store are very helpful and cooperative. They are very clear on everything options regarding holidays ie transit/ travel insurance/ local taxes collected by th... See more
Company replied
Its easy to call into the shop and have a chance to talk to staff who can give additional information about the resorts and hotels. Staff are always very welcoming and helpful. Sophie in particular is... See more
Company replied
We used Hays for the first time and found the experience enjoyable and helpful. Amelia, was patient and understood our requirements straight away and presented great options and we chose immediately.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 28 Fishergate walk, St Georges shopping centre, PR1 2TU, Preston, United Kingdom
- 01772 915017
4.9
Excellent
529 reviews
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Reply from Hays Travel - Preston
Thank you for your kind review!
We are so happy we could help you find the right cruise.
Lucy
Great travel agents
Good service Sophie was very professional found us a good deal. Thank you
July 13, 2026
Reply from Hays Travel - Preston
Thank you so much for your lovely review! ^Sophie
The young lady who booked our holiday…
The young lady who booked our holiday got everything we wanted from airport to flights (even booked seats)to our hotel at the times we wanted, perfect.
July 11, 2026
Reply from Hays Travel - Preston
Thank you so much for your kind review, I'm so happy we could get everything you wanted! ^Sophie
Excellent customer service really…
Excellent customer service really helpful and took time to listen
July 10, 2026
Reply from Hays Travel - Preston
Thank you so much for your lovely review! ^Sophie
Amelia was brilliant ,spent time…
Amelia was brilliant ,spent time ensuring right hotel booked and managed to secure booking at a lower price than previous quote,all tickets printed and even checked us in , great personal service 5/5
June 1, 2026
Reply from Hays Travel - Preston
Thank you so much for your amazing review! I will pass your lovely feedback on to Amelia ^Sophie, Branch Manager
Visited to book an event at Disney…
Visited to book an event at Disney World, booked and paid with n the shop, confirmation email received. The day after they call to say that the event has sold out and I do not have tickets. How is this possible! Disappointed that they allowed us to pay and book but it was never available. All they offered was a full refund for what was their own fault!
July 5, 2026
Reply from Hays Travel - Preston
Thank you for your feedback. We are very sorry for the disappointment caused by this experience.
Unfortunately, attraction tickets and special events at Disney are subject to live availability and, in this case, the event appeared available when we submitted the booking and received confirmation from the supplier. Regrettably, the supplier later advised that they were unable to honour the booking as the event had sold out, and we contacted you as soon as we were made aware of the issue.
We completely understand your frustration, particularly after receiving confirmation of your booking and making plans around the event. While we were unable to secure tickets for your chosen date, we did explore an alternative date that the supplier advised was available. When this did not suit your plans, we have immediately issued a full refund.
We appreciate that this outcome was disappointing and fell below the experience both you and we expected. We sincerely apologise for the inconvenience caused and hope you have a lovely holiday.
Kind regards,
Sophie
Hays Travel Preston St George's
The staff where very helpful.listened…
The staff where very helpful.listened the what I had to say and wanted.and looked for my holiday.once again very helpful and professional.
July 2, 2026
Reply from Hays Travel - Preston
Thank you so much for your review Ray,
I'm glad I could help and I hope you have the best time! - Lucy
Excellent service!
Lovely and well knowledgable lady served us. No rush, and she was happy to keep going back to ensure we got it right. Supported us to choose the best location and hotel for us.
July 2, 2026
Reply from Hays Travel - Preston
Thank you so much for your lovely review! It was my pleasure helping to find and booking your holiday! -Sophie
Excellent,knowledgeable
Excellent,knowledgeable, and friendly staff. All our questions answered, and any problems resolved. I find it so much easier booking a holiday face to face with a human being than navigating web sites. We got the dates,airport, city, and hotel we wanted at an excellent price.
June 30, 2026
Reply from Hays Travel - Preston
Thank you so much for your review! It was a pleasure helping you arrange your holiday, thank you again for booking with us ^Sophie
The staff are so friendly and…
The staff are so friendly and knowledgeable. Very helpful too. Would highly recommend. Booking was simple. Just sit back and they do the hard work
June 29, 2026
Reply from Hays Travel - Preston
Thank you for the review.
So happy I could help and I hope you have a lovely holiday!
Lucy
Great Service Haden was very polite and…
Great Service Haden was very polite and went tou everything
June 17, 2026
Reply from Hays Travel - Preston
Hi Sharon,
Thank you for your kind words! We are so pleased to hear that you received such polite and thorough service. We appreciate your feedback.
Kind Regards
Hays Travel
Reply from Hays Travel - Preston
Thank you so much for your review! My pleasure - Sophie
The staff very helpful when trying to…
The staff very helpful when trying to find the right holiday
June 18, 2026
Reply from Hays Travel - Preston
Thank you so much for your review! I will pass your lovely feedback on to Lucy! -Sophie
Excellent service
Excellent service, as always, from Hays. We booked with Sophie who is extremely pleasant and efficient.
June 19, 2026
Reply from Hays Travel - Preston
Thank you so much for your review! It was my pleasure booking your holiday - Sophie
Reply from Hays Travel - Preston
Hi Stephen, thank you for taking the time to leave a review! I am so glad I could help :)
Very quick and easy process with very…
Very quick and easy process with very attentive service
June 4, 2026
Reply from Hays Travel - Preston
Hi Diana,
I'm glad I could assist you. Thank you for your kind words!
Hays Travel - Aiden
From the moment we walked in Amelia…
From the moment we walked in Amelia looked after us. She was not only knowledgeable but super polite and helpful.
Great in-store experience.
A huge thank you to Amelia.
June 12, 2026
Reply from Hays Travel - Preston
Hi Marie, thank you so much for this lovely review! I really appreciate it & I am so glad I could help :) ^Amelia
Sophie
Sophie, our travel consultant, was very welcoming and pleasant. She dealt with us in a very efficient manner.
June 8, 2026
Reply from Hays Travel - Preston
Thank you for leaving your review! It was my pleasure! -Sophie
Reply from Hays Travel - Preston
Thank you for your review! I will pass your lovely feedback on to Lucy! - Sophie, Manager
Very helpful understanding good…
Very helpful understanding good communication between customer & hays travel
June 2, 2026
Reply from Hays Travel - Preston
Hi Johnny, thank you for taking the time to leave a review, it is greatly appreciated & I am so glad we could help! ^Amelia
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