We used Rachaels excellent service before and did price around but really loved the quality of service we recieved so decided to go with her again. She did her absolute best to get us the best price,... See more
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Rachael was very helpful and gave me plenty of information to help me make the right decision for our cruise. The booking process was easy and now I can look forward to my holiday.
Rachel was superb throughout the booking and helped us with any additional details to make the trip perfect for us. Rachel provided us with additional information that would benefit our experience an... See more
Company replied
Rachel was absolutely fantastic help answer all my questions as only ever gone on a marella cruise, She answered all my questions and was so kind & polite even looking at booking more cruises with... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Rachael Cassar-Egan, BL9, Bury, United Kingdom
- 0161 8260940
4.9
Excellent
252 reviews
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Rachael is very helpful and…
Rachael is very helpful and knowledgable about the products she is selling. Also she is a great listener and very friendly. Great TA.
May 13, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your fabulous review and for returning time and time again to book your cruises with me :)
Rachael made everything very simple
Rachael made everything very simple, and it was all done over text, which was ideal. She even sorted things out directly with the cruise line when there was a mistake. Thank you!
May 1, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely review Aimee + thanks again for choosing to book with me :)
Rachael always comes back promptly and…
Rachael always comes back promptly and with comprehensive quote outlining all the options.
April 30, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thanks for your review and for coming back to me to book another fabulous cruise :)
Reply from Hays Travel - Rachael Cassar-Egan
Thank you Karl + for your continued support and Cruise Bookings :)
Reply from Hays Travel - Rachael Cassar-Egan
Thank you Eileen for taking the time to leave a lovely review for me and for coming back to me time and time again for your Cruise Holidays :)
Rachel has booked our last few holidays…
Rachel has booked our last few holidays and as always has been excellent through the whole process
April 18, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely review and thanks again for booking with me - speak to you soon for the next adventure!
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for taking the time to leave a lovely review Grace and thanks again for choosing to book with me :)
Rachel our travel rep
March 31, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thanks both + thanks again for choosing to book with me time and time again :)
Great service
Rachel was very easy to deal with. Very responsive and patient. She gave good advice and a competitive price.
March 27, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you so much for taking the time to leave a lovely review and thanks again for choosing to book with me time and time again! :)
Rachael made booking easy
March 11, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you Gordon for taking the time to leave me a lovely review and thanks again for booking :)
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely review and another fabulous cruise booking - speak to you for the next one :)
Rachael is always so friendly and…
Rachael is always so friendly and informative , nothing is too much trouble
March 14, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thanks for your lovely words and for choosing to book with me time and time again :)
Fantastic service
I cannot recommend Rachael highly enough for anyone looking to book a holiday, cruise plan a trip.
We’ve recently booked a family holiday to Canada. From our first conversation, Rachael’s expertise and passion for the destination were clear.
She wasn't just "booking a trip" for us; she meticulously planned an experience. Rachael was incredibly helpful and knowledgeable, guiding us through everything.
Absolutely nothing was too much trouble, Rachael patiently answered every question we had (which was many!), offered brilliant, practical advice, and made the entire planning process completely stress-free.
We are so excited for our Canadian adventure—thank you for making it possible!
March 7, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you so much for your lovely words - it was an absolute pleasure planning your Canadian Adventure with you - I know you're going to love it as I did last year! Thanks again for choosing to book with me again :)
Rachael was very helpful
Rachael was very helpful, pleasant and caring, she definitely made this booking easy. Rachael was also informative re the type of holiday we were booking.
March 12, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thanks Katrina for your lovely review and for choosing to book with me! :)
Rachel exceedingly helpful with plenty…
Rachel exceedingly helpful with plenty of patience
February 28, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely review and for choosing to book with me :)
Superb deal and service as usual
As ever, I explained what I wanted and Rachael came back with a great deal.
Cheaper than we expected and more included too.
Thats why we keep going back
February 26, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely review Graham and for coming back to book your holidays with me time and time again at land & sea! :)
Great contact and excellent help
February 19, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for taking the time to leave me a review + thanks again for choosing to book with me - first of many I hope! :)
Rachael listens to our needs and…
Rachael listens to our needs and requirements and tailors the holiday to our needs. Let’s us know all options and costs. Points out pros and cons of cabin location. Phones back when she says she will and updates us with any changes. She is an absolute asset to Hays.
February 14, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely words and for always coming back to me to book your cruise holidays - I really am grateful for your loyalty to me and my little Business :)
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely review Marion + thank you for another booking with me :)
Racheal is very helpful nothing is too…
Racheal is very helpful nothing is too much trouble. Very knowledgeable. Excellent communication skills..
Only will book through racheal .
February 6, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Aw thank you for your lovely review Jackie and for another Cruise Booking - Really am grateful for your loyalty to me and my little Business :)
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