We used Rachaels excellent service before and did price around but really loved the quality of service we recieved so decided to go with her again. She did her absolute best to get us the best price,... See more
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Rachael was very helpful and gave me plenty of information to help me make the right decision for our cruise. The booking process was easy and now I can look forward to my holiday.
Rachel was superb throughout the booking and helped us with any additional details to make the trip perfect for us. Rachel provided us with additional information that would benefit our experience an... See more
Company replied
Rachel was absolutely fantastic help answer all my questions as only ever gone on a marella cruise, She answered all my questions and was so kind & polite even looking at booking more cruises with... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Rachael Cassar-Egan, BL9, Bury, United Kingdom
- 0161 8260940
4.9
Excellent
252 reviews
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Great company to use
I have used this company for a few years and they have never let me down. Customer service ,for me ,was second to none. If I’ve ever had an issue it’s dealt with promptly. Rachael , in particular, has always been super helpful, honest and always at the end of a text when needed. Highly recommend
February 12, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you so much for your lovely review - another very exciting Lapland to look forward to in our favourite resort - thanks for your loyalty booking with me & my little Travel Business :)
Amazing personal service
February 3, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you Jean for your kind words and for another booking :)
She gos above and beyond I always use…
She gos above and beyond I always use rachael.cassaregan
January 27, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Aw thank you Mary - for both your kind words and for always coming to me for your holidays whether land or sea :)
As ever Rachael was brilliant
As ever Rachael was brilliant. Wouldn’t book a cruise any other way.
January 25, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you Graeme - both for your kind words and for all the recommends and bookings you make with me :)
I always get fabulous knowledgable…
I always get fabulous knowledgable service in a friendly manor, thanks again so looking forward to my next trip
January 12, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thanks Lorna - I'm super grateful not only for your bookings but also for all your recommends and interactions with my facebook business too :)
Reply from Hays Travel - Rachael Cassar-Egan
Thanks Lynn for your lovely review and for choosing to make another booking with me :) Speak to you for the next one!
An excellent service!
Rachael made the booking experience really straightforward. She offered alternative options to help compare prices and was super helpful and friendly.
Would highly recommend! Thank you 😊
January 3, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thank you so much for your lovely review - first of many bookings :)
Rachael made booking really streamline…
Rachael made booking really streamline and fast
January 3, 2026
Reply from Hays Travel - Rachael Cassar-Egan
Thanks for your lovely review and thanks again for choosing to book with me :)
Great booking experience
Very easy booking process.
Rachael is very knowledgeable and extremely helpful.
Looking forward to our first ever cruise!
Thanks again 😊
December 30, 2025
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for taking the time to leave a lovely review - what a fantastic first cruise you've chosen too - I can't wait to hear all about it and see the photos! :)
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely review + thanks again for choosing to book with me :)
Best Travel Agent .....by a mile.
Rachael is a true star. As usual she went above and beyond getting us the perfect holiday, at the perfect price. She catered to every one of our requests. Look no further than Rachael for your next holiday.
Thanks from T.E.A.M Carty in Ireland
November 25, 2025
Reply from Hays Travel - Rachael Cassar-Egan
Aw thank you - what a lovely review - thank you for always coming to me to book your holidays :)
Rachael was so thorough and helpful in…
Rachael was so thorough and helpful in helping me book my Caribbean Cruise.
She would also call be back when required which made this journey very stress free.
Rachael mannerism was perfect and a very good listener which meant that you are not repeating yourself.
Keep up the good work Rachael and speak to you again for our next holiday!
November 15, 2025
Reply from Hays Travel - Rachael Cassar-Egan
What a lovely review - thank you for taking the time to share your experience. Thanks again for choosing to book with me, speak to you soon for the next one! :)
Rachael was so patient and helpful
Rachael was so patient and helpful , she gave us so much advice and put up with us swapping our arrangements twice !!
We would highly recommend her and Hays travel excellent service .
Thank you
November 8, 2025
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely review and thanks again for choosing to book with me and helping to grow my little travel business :)
I was dealing with Rachael
I was dealing with Rachael, she really couldn't have done more. I wanted my holidays linked up with my friends. This was not a problem and she is just the best.
October 23, 2025
Reply from Hays Travel - Rachael Cassar-Egan
Thanks Martina - that's lovely - glad we managed to get you all linked up together - thanks again for choosing to book with me :)
Rachael was calm with us despite…
Rachael was calm with us despite various changing of requests due to date changes
Nothing seemed too much trouble to her
October 11, 2025
Reply from Hays Travel - Rachael Cassar-Egan
Hi Karyn, thanks for your lovely review - glad we managed to match the dates up for you + thanks again for booking :)
Excellent Service - Rachael Cassar-Egan
Rachael was really friendly and provided great customer service. She worked quickly and ensured everything was perfect before sending over to us. She answered all questions with ease and let us know things we hadn’t thought of/considered. Very useful
October 7, 2025
Reply from Hays Travel - Rachael Cassar-Egan
Thanks Hannah for your lovely review - glad we got it all sorted for you after a bit of juggling! Thanks again for booking :)
Reply from Hays Travel - Rachael Cassar-Egan
Thanks Eleri + thank you so much for your bookings :)
Great communication
Great communication. Nothing was too much trouble. Easy booking process
September 29, 2025
Reply from Hays Travel - Rachael Cassar-Egan
Thanks for your lovely review and thanks again for choosing to book with me :)
Our first stop to book a holiday is…
Our first stop to book a holiday is always Racheal at Hays. She is very knowledgeable and helpful in making sure you make the right choices for your personal holiday needs. Racheal makes you feel that her service is personal to you, she is genuine and helps you with any little issue that crops up. Thank you to Racheal at Hays😊
September 29, 2025
Reply from Hays Travel - Rachael Cassar-Egan
Aw thank you Rhian - it's lovely customers like yourselves that put a smile on my face and make me love my job so much - thank you so much for all your bookings and for taking the time to leave a review :)
Rachael was most helpful and managed to…
Rachael was most helpful and managed to find the cruise we wanted.
Very communicative and helpful, an asset to the company
September 24, 2025
Reply from Hays Travel - Rachael Cassar-Egan
Thank you for your lovely review and thanks again for choosing to book your cruise with me :)
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