Hays Travel - Rachel Mcdonald Reviews 

I Booked my cruise with Rachel she was excellent spoke me through everything and made the process easy she was also lovely to chat to. Highly recommend booking with Rachel /Hays.

Just returned from another marvellous holiday arranged through Rachel. This was our 4th holiday and 2nd cruise with her. Rachel takes time to understand what you and your family want from a holiday and her knowledge (especially cruises) is exceptional and accurate. Shes spoken before with me about the cruises that would work best for my family and the ones to avoid for us. Thanks again for help with a great holiday.

Rachel done a fabulous job again finding me a short holiday for my 2 children and I. I gave her a budget, things I wanted within the holiday and the dates I needed and she came back with a few holidays for me to choose from.
It’s all booked and we are looking forward to a little break abroad.
Always recommended, thank you so much ☺️

I first spoke to Rachel last year, she is the most patient travel agent I've ever known.

I had been looking to book a holiday for 2027 for a special birthday and think I had spoken about every destination possible to her.

Each and every time (no matter the time of day) Rachel has gone above and beyond to search for my requirements.

Thanks to Rachel we've been able to book our dream holiday for next year with a beautiful Christmas cruise around the Caribbean
Her dedication to her customers is outstanding.

she isn't pushy at all, not once have I ever felt hounded after a quote and she understands what people want from a holiday.

From day one I explained that I wanted something special for this particular trip and she has done everything possible to make it happen.

Rachel was very quick and responding to my queries. She was flexible and looked for alternative accommodation at my request. She was upfront with the information around flight times etc.

What a holiday! From start to finish, first class, like a well oiled machine. Rachel's help, advice and hard work through the whole process culminated in her sending us our boarding passes and luggage labels and we were off on the most stress free holiday i have had in 22 years. What a great experience thanks Rachel.

Expert advice and professional care from start to finish

Nothing is too much trouble for Rachel, you ask... she delivers, 100% commitment, care and compassion for all her customers

Rachel is very knowledgeable and helpful, certainly knows her stuff. Wasn't pushy but pointed us in the right direction. Would definently recommend. Will use again.

Rachel was very knowledgeable about the area and current deals. She was extremely friendly & patient, it was easy to contact her and very efficient all round.

Excellent service as always. Have booked with Rachel previously and will continue to do so. She is informative and helpful. Nothing is too much trouble.

Another effortless booking with Rachel 🌟🌟
Rachel makes booking a holiday the most easiest and stress free experience! I’ve booked numerous holidays through Rachel, no request is too big or small, she works so hard to try and find you the best deals and the best holidays ! So prompt with her communication, I really couldn’t be without her 😊

Racheal was very helpful and looked into all the things I required for my holiday and she definitely delivered

Very helpful & knowledgeable with booking our cruise

First class service…
Rachel went above and beyond and answered our queries promptly and explained everything in detail … I wouldn’t hesitate to use Hays travel ( Rachel ) again - thank you

Excellent personal service. Got the holiday we wanted!! THANK YOU!!

Rachel organised a great rail trip for my husband’s 50th birthday with friends.
She made the whole process really easy and was on hand for any questions we had during our trip, always responding immediately.
We had not experienced a rail trip before and it was such a pleasure to do something different.
We went on the Bernina Express and the Glacier Express which were amazing and the views were just spectacular.
Rachel had printed all our tickets and put them in order in folders and we really appreciated her organisation as it made the whole trip much more straightforward.
I wouldn’t hesitate to recommend this type of experience to anyone and always use Rachel to book my holidays. She is so knowledgeable due to her background in aviation and travel and we trust her advice implicitly.
Thanks again for a memorable adventure!

Always a great service from Rachel. She ensures that you are provided with thorough information and has access to great deals. I highly recommend booking with her.

We’ve booked through Rachel several times now and she really goes the extra mile to ensure your holiday runs smoothly and you have all the information available. Would highly recommend.

Rachel helped us find a last minute holiday in August. I sent her some ideas, along with budget and she came back with an absolute bargain within hours!! She helped with the check in and sent over all the paperwork next day delivery! Somewhere we'd not even considered going ... Parga in mainland Greece. The accommodation consisted of 4 apartments and 3 villas, we had the two ground floor apartments with private terraces. We virtually had a private pool, no fighting for sunbeds all holiday!! Parga is incredible, only a short walk from our apartments in Valtos. Loads of beautiful restaurants along the seafront. There is also a water taxi if you don't fancy the walk. I cannot thank Rachel enough for all her help in making our holiday hassle free and memorable. Would definitely recommend.