Great service from Sam , very professional and friendly member of staff. Booked holiday without any hassle and asked lots of questions all of which were answered. Recommend highly! Start your holiday... See more
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Daisy, at Rayleigh Hays travel made booking our holiday a very easy and pleasant experience. She listened to our requests and sorted out our complete holiday. Daisy has a lovely manner and nothing was... See more
Company replied
Sam is very helpful and checks out the best deals The booking process is straightforward We've been using Hayes for the past few years and always ask for Sam every time
Sasha made the whole experience so easy. She was so helpful especially making sure that my dietary needs would be catered for. Would definitely recommend and come back. We actually live in Croydon... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
46 High Street, SS6 7EA, Rayleigh, United Kingdom
- 01268857283
4.9
Excellent
1K reviews
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Donna was very helpful and patient with…
Donna was very helpful and patient with us and explained everything
February 26, 2026
Reply from Hays Travel - Rayleigh
Thank you for your 5 star review. It was a pleasure to book your cruise. I hope you both have a wonderful time. Many Thanks Donna
Went into the Rayleigh branch and was…
Went into the Rayleigh branch and was immediately welcomed by Helen she helped me choose my holiday and was very professional and helpful. Would definitely use that branch when booking any future holidays. Other staff in the branch were really nice 😊
February 15, 2026
Reply from Hays Travel - Rayleigh
Hi Juli
Thank you so much for your kind review
Kind regards Helen
Reply from Hays Travel - Rayleigh
Thank you for your kind & positive review, many thanks Sasha :)
The assistant Helen was very helpful…
The assistant Helen was very helpful and made the experience very smooth . She answered all our questions and was very professional
February 22, 2026
Reply from Hays Travel - Rayleigh
Thank you much for booking with me and your kind review
Kind regards Helen :)
Made booking a pleasant experience…
The representative dealing with our holiday request was very professional and took the time to explain everything. Less traumatic than trying to book online.
February 20, 2026
Reply from Hays Travel - Rayleigh
Thank you so much for the lovely review.
Kind regards Helen :)
Great service.
February 11, 2026
Reply from Hays Travel - Rayleigh
Thank you so much for the Kind Review Helen :)
Sasha was very helpful from Hays travel Rayleigh
Sasha was very helpful from when we first sat down.
She was very professional and provided us with all the information that we required to make an informed decision of which holiday to choose. Sasha was very friendly and made the whole experience a pleasure.
February 17, 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind & positive review, Many thanks Sasha :)
Very helpful and friendly staff Sasha…
Very helpful and friendly staff Sasha look at our holiday requirement and found perfect holiday for us
February 10, 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind & positive review, many thanks Sasha :)
Friendly shop
Always a friendly face when we go into the Rayleigh shop! Sasha was really helpful & patient with us. Went through all our crazy questions & queries!
February 16, 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind and positive review and all your crazy questions, Sasha :)
David was fantastic he listened to what…
David was fantastic he listened to what we wanted and found several options for us to choose from. He was able to give us personal experience tips and just really cared that we would enjoy our holiday
February 9, 2026
Reply from Hays Travel - Rayleigh
Thanks Sarah, I hope you and Gordon have the best time. Kind regards David :-)
…I am a extremely happy hays customer
I was extremely happy with the guidance and care shown in helping me choose my holiday. Your representative was very knowledgeable and also guided me well as on other things as in pickups and drop offs and transfers
February 9, 2026
Reply from Hays Travel - Rayleigh
Thank you for your lovely review.
Coryann :)
It’s lovely to deal with an…
It’s lovely to deal with an actual,person, and all the staff are so nice and helpful.
February 7, 2026
Reply from Hays Travel - Rayleigh
Thank you so much for the 5 star review. I hope you have a lovely time :) Sam.
David was very helpful and answered …
David was very helpful and answered all our questions
We will be back well done david
February 15, 2026
Reply from Hays Travel - Rayleigh
Thank you for your review, hope you have a lovely time :-) Regards David
Hotel location is exactly what we wanted
The agent found a hotel in the right part of town to suit our requirements
February 7, 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind review - Daisy
Very helpful
Very helpful lady . Took us through all the different hotels and flights etc.Found what we were looking for. Explained about travel insurance and apps.
February 13, 2026
Reply from Hays Travel - Rayleigh
Thank you for your review , Zoe
Cruise
As always David was helpful and friendly in helping me with my latest booking 👍
February 11, 2026
Reply from Hays Travel - Rayleigh
Your Welcome Janet, hope you and John have a great cruise! :-) Regards David
Staff were very helpful and understood…
Staff were very helpful and understood my requirements
February 5, 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind comments , Zoe
David was our guide through the…
David was our guide through the troubled waters of finding a holiday which exactly met our requirements. He was patient and helpful throughout and we have hopefully ended up with a wonderful holiday to look forward to.
February 11, 2026
Reply from Hays Travel - Rayleigh
Your welcome guys, hope you have a great time :-) Regards David
Rayleigh Branch
My friend and I were served by Donna at your Rayleigh Branch . Although the branch was busy , she took a lot of care with our booking, making sure we got exactly what we wanted. Donna was very knowledgeable and was able to answer all our questions. A very pleasant lady.
February 1, 2026
Reply from Hays Travel - Rayleigh
Thank you so much for your 5 star review. It was a pleasure to book your river cruise :)
I hope you have a wonderful time.
Many Thanks Donna
Perfect experience
We went into Hays as I didn't feel confident making my own online booking. David was remarkably helpful and patient, especially when I discovered that we were not able to take up our original request. We completed an alternative booking
February 11, 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind review, hope you both have an amazing South American Cruise, and enjoy the Rugby when you are back. Remember I can help you with Japan, Marella, and Ambassador bookings as well in the future :-) Kind regards David
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