Hays Travel - Rebecca Hanson Reviews 

80
TrustScore 5 out of 5

4.8

Personal Travel Consultant - Rebecca Hanson, NE27 Backworth, GB


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Rated 5 out of 5 stars

Rebecca from Hays is the reason we keep coming back to book our holiday. Nothing is too much trouble, really friendly, helpful and knowledgeable

Rated 5 out of 5 stars

I found Rebecca extremely helpful in choosing my holiday I gave my budget and destinations to her and she came back with a full range of options. I didn’t feel rushed or pressured into choosing which... See more

Company replied

Rated 5 out of 5 stars

Short notice trip to New York with my 91 year old mum! Contacted Rebecca, she sent a few flight and hotel options. Once we had decided all was booked within minutes. Flights were great and hotel w... See more

Company replied

Rated 5 out of 5 stars

Booked another holiday through Rebecca; nowhere else can you message someone at 7pm at night and by 7.30pm a trip to the Maldives is booked! No holding on the phone in a queue waiting for an operator,... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant - Rebecca Hanson, NE27, Backworth, United Kingdom

  • 0191 6540039

4.8

Excellent

TrustScore 5 out of 5

80 reviews

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4.8

All reviews

(80)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect service.

We have recently booked again with Rebecca Hanso @ Hayes Travel and can honestly say that we have received a 1st class service.
Rebecca made the whole process stress free and as smooth as possible. She is always on hand with any questions or concerns we may have.
Looking forward to our holiday in March.

February 1, 2024
Hays Travel - Rebecca Hanson logo

Reply from Hays Travel - Rebecca Hanson

Your kind words about my service are really appreciated. I love making my customer’s days and I can’t wait to have the opportunity to make you smile again! Thanks for choosing me xxx

Rated 4 out of 5 stars

Excellent Service from the very offset…

Excellent Service from the very offset and nothing was too much trouble. I very truly believe it !! Thank you 😎😎

January 19, 2024
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Reply from Hays Travel - Rebecca Hanson

Thanks so much for taking the time to leave a review about my service. My customer’s feedback guides my business and helps me keep improving the service I provide. xx

Rated 5 out of 5 stars

Thank you Rebecca for all the effort…

Thank you Rebecca for all the effort you go to in finding holidays suited to our needs and requirements!! Your efforts are greatly appreciated!! 5 stars all round.

December 24, 2023
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Reply from Hays Travel - Rebecca Hanson

Your review is a great way to let me know I am on track for making my customers smile! I appreciate you taking the time to give your feedback and look forward to serving you again in the future. xxx

Rated 5 out of 5 stars

Rebecca Hanson

Rebecca Hanson, has had personal experience of the resort & hotel where we are going to stay. She always goes above and beyond…nothing is too much trouble and the whole process is so easy! 😎

November 21, 2023
Hays Travel - Rebecca Hanson logo

Reply from Hays Travel - Rebecca Hanson

I really appreciate your kind words. It's fantastic to know you had a great experience with me. Your satisfaction is my top priority xx

Rated 5 out of 5 stars

Very helpful

Very helpful, quick and answered all queries I had. Will definitely book through Rebecca again.

November 16, 2023
Hays Travel - Rebecca Hanson logo

Reply from Hays Travel - Rebecca Hanson

Your 5-star review motivates me to keep pushing forward and sets the tone for excellence in all that I do xx

Rated 5 out of 5 stars

Helpful and professional

Helpful, prompt replies and answered all my questions.

October 17, 2023
Hays Travel - Rebecca Hanson logo

Reply from Hays Travel - Rebecca Hanson

I sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives me, and I can’t wait to welcome you back for another outstanding experience. xx

Rated 5 out of 5 stars

Rebecca is always on hand and goes…

Rebecca is always on hand and goes above and beyond to organise your holiday. Making the whole process stress free.

October 13, 2023
Hays Travel - Rebecca Hanson logo

Reply from Hays Travel - Rebecca Hanson

Your 5-star review motivates me to keep pushing forward and sets the tone for excellence in all that I do xx

Rated 5 out of 5 stars

Rebecca is fabulous as always

Rebecca is fabulous as always! Totally on it! 👍

September 5, 2023
Hays Travel - Rebecca Hanson logo

Reply from Hays Travel - Rebecca Hanson

Thank you again for your 5-star rating.. Your continued support means everything to me xx

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