Rebecca from Hays is the reason we keep coming back to book our holiday. Nothing is too much trouble, really friendly, helpful and knowledgeable
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I found Rebecca extremely helpful in choosing my holiday I gave my budget and destinations to her and she came back with a full range of options. I didn’t feel rushed or pressured into choosing which... See more
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Short notice trip to New York with my 91 year old mum! Contacted Rebecca, she sent a few flight and hotel options. Once we had decided all was booked within minutes. Flights were great and hotel w... See more
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Booked another holiday through Rebecca; nowhere else can you message someone at 7pm at night and by 7.30pm a trip to the Maldives is booked! No holding on the phone in a queue waiting for an operator,... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Rebecca Hanson, NE27, Backworth, United Kingdom
- 0191 6540039
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Perfect service.
We have recently booked again with Rebecca Hanso @ Hayes Travel and can honestly say that we have received a 1st class service.
Rebecca made the whole process stress free and as smooth as possible. She is always on hand with any questions or concerns we may have.
Looking forward to our holiday in March.

Reply from Hays Travel - Rebecca Hanson

Reply from Hays Travel - Rebecca Hanson
Excellent Service from the very offset…
Excellent Service from the very offset and nothing was too much trouble. I very truly believe it !! Thank you 😎😎

Reply from Hays Travel - Rebecca Hanson
Quick reply on initial query with a…
Quick reply on initial query with a good amount of choice to review.

Reply from Hays Travel - Rebecca Hanson
Thank you Rebecca for all the effort…
Thank you Rebecca for all the effort you go to in finding holidays suited to our needs and requirements!! Your efforts are greatly appreciated!! 5 stars all round.

Reply from Hays Travel - Rebecca Hanson
Rebecca Hanson
Rebecca Hanson, has had personal experience of the resort & hotel where we are going to stay. She always goes above and beyond…nothing is too much trouble and the whole process is so easy! 😎

Reply from Hays Travel - Rebecca Hanson
Very helpful
Very helpful, quick and answered all queries I had. Will definitely book through Rebecca again.

Reply from Hays Travel - Rebecca Hanson

Reply from Hays Travel - Rebecca Hanson
Rebecca is always on hand and goes…
Rebecca is always on hand and goes above and beyond to organise your holiday. Making the whole process stress free.

Reply from Hays Travel - Rebecca Hanson

Reply from Hays Travel - Rebecca Hanson

Reply from Hays Travel - Rebecca Hanson
Very helpful gave advice regarding the…
Very helpful gave advice regarding the cruise and managed to book me nearby my cousin.

Reply from Hays Travel - Rebecca Hanson
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