Love this team. That's why we keep returning. They are so helpful with our australian trip which kept changing. A big thank you to Sarah, Sophie and Debbie for keeping us upto date and helped wit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sophie was exceedingly helpful and supportive and came up with lots of solutions. We went in with what we thought would be a challenging request but came out after a very pleasant session with the wh... See more
Company replied
Sarah was so lovely. My friend and I had a list of criteria for our holiday and she patiently answered all our questions. Very pleasant and very professional. She found us the perfect holiday .
Company replied
I was totally impressed with the service I was given. There was lots of communication of what I was looking for my requirements and needs.i wasn’t rushed or pressured in any way the staff members who... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 High Street, TS10 3DD, Redcar, United Kingdom
- 01642 918977
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The girl was very patient and found…
The girl was very patient and found what we were looking for in out price range with decent flight times. Perfect for 2 old ladies looking for a lively holiday
April 14, 2026
Reply from Hays Travel - Redcar
So glad we managed to get your holiday booked, and something to look forward too! Enjoy :)
Great customer service
Very helpful lady called Olivia,very polite and explained things in detail ,a credit to your company .
April 19, 2026
Reply from Hays Travel - Redcar
Wishing you a fantastic holiday! Thank you for taking the time to leave a review :)
Went above and beyond to find my perfect trips
I went into Hayes to book 2 trips. One was a trip to Vienna which I wanted for specific dates, and one to Italy next year as I want to visit Pompeii. Sarah was extremely patient as I kept changing my mind about the Italy trip. She took note of what I wanted from my trip to Vienna and spent ages finding the perfect package for me. I really feel Sarah went above and beyond to get me exactly what I wanted and didn’t make me feel like I was being a nuisance when I kept changing my mind about the hotel and dates from the Italy trip. I always use Hayes for my holidays and will continue to do so.
April 18, 2026
Reply from Hays Travel - Redcar
Hi Claire,
It was lovely to meet you, and it was a pleasure to help you book your holidays for this year :)
I can’t wait to hear all about the riding school in Vienna and your adventure to Pompeii. I look forward to helping you again in the future.
Many thanks,
Sarah
Reply from Hays Travel - Redcar
Thank you for your lovely review, ill pass your kind comments on to Chloe :)
Sophie was very helpful and professional
Sophie was very helpful and professional as always. She booked a cruise for 5 of us for 2 special birthdays which met all our needs. Would always use her again.
April 16, 2026
Reply from Hays Travel - Redcar
Wishing you a fantastic holiday! Thank you for taking the time to leave a review :)
Great team work 👏
Great friendly service 👌 did a fabulous job nothing was a problem 4 them & got us sorted 4 our holidays😎 quickly thanks again redcar hays team well done✔️👌🤗😀
April 16, 2026
Reply from Hays Travel - Redcar
Thank so much for your lovely review! Hope you have a fabulous holiday! Louise!
Fab service and very responsive
Fab service and very responsive , just need to holiday to be as good now .
April 15, 2026
Reply from Hays Travel - Redcar
Thank you for taking the time to leave a review, hope you have a fantastic holiday! Malta is amazing!
absolutely wonderful service that I've…
absolutely wonderful service that I've received and I'm looking forward to my holiday well presented. I'm very helpful.
April 15, 2026
Reply from Hays Travel - Redcar
Wishing you a fantastic holiday! Thank you for taking the time to leave a review :)
Helpful staff and a lovely smile every…
Helpful staff and a lovely smile every time we visit
February 8, 2026
Reply from Hays Travel - Redcar
Customer,
I appreciate your kind words! I are so happy to hear that I was helpful and made your visits pleasant. Thanks, Sarah
Sophie was very helpful did everything…
Sophie was very helpful did everything I asked of her
April 14, 2026
Reply from Hays Travel - Redcar
Thank you so much for taking the time to leave us a review! We're so happy to hear that you were pleased with Sophie's service :)
Excellent service
Excellent service, Louise from Redcar branch totally kept me update with the booking of my next holiday, very friendly and helpful.
April 11, 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful comments! We're so pleased to hear that Louise from our Redcar branch kept you fully updated and provided such friendly, helpful service. We’ll be sure to pass on your kind words.
Wishing you an amazing next holiday! :)
Reply from Hays Travel - Redcar
Thanks for taking the time to leave us a review Tim! It was a pleasure to get your holiday booked :)
Great staff great service very helpful …
Great staff great service very helpful as always
April 7, 2026
Reply from Hays Travel - Redcar
Thank you for your lovely comments! We're so glad to hear you received great service and found our team helpful as always, we really appreciate your continued support :)
Many different options
Ellie was able to find the best cruise for us and was happy to check lots of different options
April 3, 2026
Reply from Hays Travel - Redcar
Thanks for taking the time to leave us a review, Pamela :) And thank you for choosing to book your cruise with us at Hays!
Excellent experience
Excellent experience, all staff very helpful and knowledgeable .
Holiday booked with confidence , would highly recommend
April 4, 2026
Reply from Hays Travel - Redcar
Thank you so much Emma, for your lovely review I hope you have a fantastic time on your holiday in Salou. I am so happy I was able to help. Amber :)
Ellie was great
Ellie was great, knowledgeable and efficient. Cruise sorted there and then.
April 3, 2026
Reply from Hays Travel - Redcar
Thank you for taking the time to leave us a review, Alan! It was a pleasure to help you find the perfect cruise :) Ellie
Reply from Hays Travel - Redcar
Thank you so much for leaving us a positive review, Mary :) It was a pleasure to book your holiday!
Reply from Hays Travel - Redcar
Thankyou for your lovely feedback! We are glad to hear Sophie met your needs so effectively😊
Many thanks, Hays Travel Redcar
Reply from Hays Travel - Redcar
Michael,
I appreciate your kind words! It's great to know our team provided friendly and helpful service with a smile for you. Sophie :)
The best around
Friendly, very helpful, considerate of needs/wants, and easy communication
March 25, 2026
Reply from Hays Travel - Redcar
We appreciate you sharing your experience! We are so happy that our team was helpful, friendly, and attentive to your needs, with easy communication 😊
Many thanks, Hays travel Redcar
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.