Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can... See more
Company replied
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Well from a phone call to a agent Georgia and then a visit to the store next morning she had responded and resolved my situation and she made the booking for us With so much ease and it made the wh... See more
Firstly the lovely Becky found us the perfect holiday, being foster parents, our sleeping arrangements were quite specific. Unfortunately the next day we had the terrible news that our grandson who is... See more
Company replied
Staff very friendly in the office and helpful Caitlin went above and beyond to.help me with my holidays and tended to all details great place to book your holidays always a friendly welcome and smil... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
906 reviews
Asks customers to review
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Hayley is fantastic
Hayley is fantastic, we always book our holidays at Hays.
She understands what we are looking for, fabulous customer service.
Thank you Hayley
August 5, 2026
Our Holiday Booking
The lady who booked our holiday was so approachable, friendly and helpful, very informative & willing to help & answer any questions we had.
Very efficient
August 15, 2026
It was quick and smooth to book my…
It was quick and smooth to book my holiday no problems definitely will book my next holiday with hays
August 15, 2026
Well from a phone call to a agent…
Well from a phone call to a agent Georgia and then a visit to the store next morning she had responded and resolved my situation and she made the booking for us
With so much ease and it made the whole process without a sweat
And such a pleasant young lady so kind and thoughtful
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Alexie was excellent and dealt with our…
Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can see she is an asset to Hays travel. We always recommend Hays to our friends.
August 14, 2026
Reply from Hays Travel - Redditch
Thank you so much for your kind review and continued loyalty to Hays Travel!
I hope you have a great 35th cruise!
Lexie :)
Very friendly and competent in selling…
Very friendly and competent in selling holiday
August 14, 2026
Very helpful staff
August 13, 2026
What a pleasure!
What a pleasure- no more struggling with numerous tabs open. A super friendly, knowledgeable and professional member of staff listened to exactly what I wanted. She sorted flight times, location requirements etc tailored to my specific needs. Never again will I try and do it all myself, this experience was a breath of fresh air!
August 10, 2026
As usual fantastic service from Jo and…
As usual fantastic service from Jo and the team
August 2, 2026
Hayley was extremely helpful and…
Hayley was extremely helpful and informative. We wanted everything done old school and she helped us and explained it all for us
August 1, 2026
Reply from Hays Travel - Redditch
Thank you Mr Fitz- Harris for taking the time to leave me a lovely review, your continued loyalty is greatly appreciated-Jo
Really helpful,friendly & informative
Really helpful,friendly & informative. Made booking our holiday very easy.
August 4, 2026
Reply from Hays Travel - Redditch
Thankyou for your kind feedback! Wishing you a wonderful Holiday in Turkey! :)
Perfect customer service
Perfect customer service. Took the time to make sure they gave us exactly what we were looking for and all the information we needed. Excellent experience. Thank you.
July 30, 2026
Reply from Hays Travel - Redditch
Thank you for the great feedback and continued loyalty! I hope you have a great holiday - Caitlin :)
Reply from Hays Travel - Redditch
Thank you for taking the time to share your feedback. It was lovely speaking with you and following up on your experience.
I completely understand your concerns regarding Signal and appreciate you explaining that you found it stressful. I also understand why you felt uneasy providing your card details for them to be entered manually, particularly as we did not have a Chip and PIN machine available at the time.
I’m pleased to let you know that Chip and PIN machines are coming soon, which I hope will make the payment process much more comfortable and convenient for our customers.
I’m also delighted to hear that you found Georgia so helpful and lovely. I’ll be sure to pass your kind words on to her.
Thank you again for your honest feedback and for giving me the opportunity to discuss your concerns.
Kind regards,
Hayley
Excellent service very respectful at a…
Excellent service very respectful at a time where I had just lost my mom.
Very helpful
July 21, 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review. It was a pleasure helping you arrange your holiday to Lanzarote, and I’m so pleased I could be of some help during what was such a difficult time for you.
I really hope you had a wonderful and much needed break in Lanzarote and managed to enjoy some well deserved rest and relaxation. Wishing you all the very best, and thank you again for your kind words.
Hayley
Hays Travel Redditch top shop
Staff very friendly in the office and helpful Caitlin went above and beyond to.help me with my holidays and tended to all details great place to book your holidays always a friendly welcome and smiles welcoming keep upthe good work ladies 100%
July 28, 2026
Reply from Hays Travel - Redditch
Thank you for your kind feedback and continued loyalty booking with us! Always a pleasure to have you in store :)
Lexi was very helpful and friendly…
Lexi was very helpful and friendly throughout the whole experience of booking our holiday .
July 26, 2026
Reply from Hays Travel - Redditch
Thank you for you kind feedback!
I hope you guys have a lovely holiday :)
~ Lexie
Reply from Hays Travel - Redditch
Thank you for your kind feedback and your continued loyalty.
I hope you have a great trip :)
Lexie
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