Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can... See more
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Well from a phone call to a agent Georgia and then a visit to the store next morning she had responded and resolved my situation and she made the booking for us With so much ease and it made the wh... See more
Firstly the lovely Becky found us the perfect holiday, being foster parents, our sleeping arrangements were quite specific. Unfortunately the next day we had the terrible news that our grandson who is... See more
Company replied
Staff very friendly in the office and helpful Caitlin went above and beyond to.help me with my holidays and tended to all details great place to book your holidays always a friendly welcome and smil... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
901 reviews
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Lovely when you have special people who…
Lovely when you have special people who know what you want and need. Thanks again Jo,never let us down.
July 17, 2026
Reply from Hays Travel - Redditch
Thank you so much Lynda for another fantastic review! it is such a pleasure to book your holidays i look forward to seeing you both soon-Jo
We attended the store with an idea in mind... hot, all inclusive 7-10 days... leaving tomorrow or day after. Pool rather than beach.
We attended the store with an idea in mind from a quick look online. It was out first family holiday in a few years and was very much spur of the moment, that morning in fact.
Georgia at the redditch branch was amazing. We gave her the budget, the time frame, our 'wants' including leaving in 24/48hrs and she gave us a number of other options on top of what we found. Went through each and found us a perfect match to our wants and with a lower cost. She was brilliant. Now, last minute.com shopping we leave in less than 24hrs.
July 22, 2026
Reply from Hays Travel - Redditch
Thank you for your fantastic review! Pleased to hear that we could help you find the perfect last-minute family holiday :)
Was made to feel very welcome members…
Was made to feel very welcome members of staff were so helpful
July 23, 2026
Reply from Hays Travel - Redditch
Thanks so much for your kind feedback!
I hope you have a lovely time :)
~ Lexie
Another fantastic experience in store,
Another fantastic experience in store,
Lexie was really helpful in finding the right holiday,A credit to the team.
July 23, 2026
Reply from Hays Travel - Redditch
Thank you for your kind feedback!
I am glad I was able to make your experience with us enjoyable!
Lexie :)
Booking and cancelling
Firstly the lovely Becky found us the perfect holiday, being foster parents, our sleeping arrangements were quite specific. Unfortunately the next day we had the terrible news that our grandson who is suffering from a terminal brain tumour, had taken a turn for the worse. Then the lovely Gorgia did everything she could to cancel our holiday, so that we could support our daughter and grandson. She succeeded and we didn't lose any money. That is service above and beyond !!! Hays Travel should be very proud of these lovely ladies.
July 14, 2026
Reply from Hays Travel - Redditch
Thank you so much for your incredibly kind words. I’m truly sorry to hear about your grandson and the difficult time your family is going through.
I’m so pleased Becky and Georgia were able to help and make things a little easier when you needed to be there for your daughter and grandson.
I’ll be sure to share your lovely feedback with them they’ll be so touched to know their care and support made a difference.
Hayley
Helpful and Professional
Joanne and her colleagues and the end of the phone made a complicated trip seem straightforward to organise
July 5, 2026
Reply from Hays Travel - Redditch
Thank you so much for taking the time to leave me such a lovely review! it was our pleasure to book you such a fantastic trip, i look forward to seeing you both soon-Jo
Reply from Hays Travel - Redditch
Thank you for your kind feedback, we hope you have a great holiday!
Caitlin was very helpful and very…
Caitlin was very helpful and very patient. Everything was done over the phone it’s so nice to talk to a real person these days.
July 21, 2026
Reply from Hays Travel - Redditch
Thank you so much for your kind feedback, I hope you have a great trip! - Caitlin
My Booking experience
The staff are always very helpful, Friendly and knowledgeable and are always please to help with any questions
July 17, 2026
Reply from Hays Travel - Redditch
Thank you so much for your kind words! We appreciate your feedback and hope you have the best time away :)
Staff are helpful and patient and…
Staff are helpful and patient and price matched our holiday . Very friendly and knowledgeable.
July 16, 2026
Reply from Hays Travel - Redditch
Thank you for your great feedback! We hope you have a lovely holiday :)
great service and good deals
July 14, 2026
Reply from Hays Travel - Redditch
Thank you for the kind feedback, we hope you have a great holiday! :)
Reply from Hays Travel - Redditch
Thank you for the great feedback, we wish you an enjoyable holiday! :)
We have been using Hays travel since…
We have been using Hays travel since they opened in Redditch and have never been disappointed,
Staff always so friendly and helpful
Excellent shop
July 3, 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review! Thank you for your continued loyalty it really does mean a lot to us.
Always friendly helpful service
July 10, 2026
Reply from Hays Travel - Redditch
Thankyou for your lovely feedback and for booking with us as always. Wishing you another fabulous holiday in Zante!
Amazing friendly team
The two girls that organised and booked our holiday for October could not have done any more, both of them were brilliant!
Bent over backwards to get the booking we wanted
June 29, 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review! It was an absolute pleasure helping you book your October holiday, and we're so pleased to hear you were happy with the service. Your kind words really mean a lot to us. We hope you have the most amazing time away, and if there's anything else you need before you travel, we're always here to help. Have a fantastic holiday!
Hayley & Caitlin
It was a last minute decision
It was a last minute decision to go on holiday and the lovely ladies could not have been more helpful or obliging. Very friendly and professional, so much so that I have booked another holiday through them for later this year.
June 21, 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review, Guy!
I'm so pleased I could help make your last minute holiday come together so smoothly. It was a pleasure finding the right trip for you, and I'm delighted you've already trusted us with another holiday later this year.
I hope you have an amazing time in Paphos, I'm sure you'll have a fantastic break! I look forward to helping you again when it's time for your next getaway.
Best wishes,
Lexie
Brilliant service again from Becky
Brilliant service again from Becky. So quick and reliable. Nothing is too much for her
July 4, 2026
Reply from Hays Travel - Redditch
Thank you so much, Kate, for your lovely review and kind words. We're delighted to hear you received brilliant service from Becky once again. We'll be sure to pass your wonderful feedback on to her.
Thank you for booking with us, and we hope you have a fantastic holiday . Have an amazing time, and we look forward to helping you again in the future!
All staff are very friendly and nothing…
All staff are very friendly and nothing is too much trouble
June 28, 2026
Reply from Hays Travel - Redditch
Thank for your kind feedback, wishing you a lovely Holiday!
Professional helpful
Professional helpful, knowledgeable staff.
Lovely air conditioned office.
June 27, 2026
Reply from Hays Travel - Redditch
Thankyou for your kind feedback. We are pleased you liked the office and we definitely agree the air conditioning has been a Saviour! Wishing you a fantastic holiday!
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