Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well from a phone call to a agent Georgia and then a visit to the store next morning she had responded and resolved my situation and she made the booking for us With so much ease and it made the wh... See more
Firstly the lovely Becky found us the perfect holiday, being foster parents, our sleeping arrangements were quite specific. Unfortunately the next day we had the terrible news that our grandson who is... See more
Company replied
Staff very friendly in the office and helpful Caitlin went above and beyond to.help me with my holidays and tended to all details great place to book your holidays always a friendly welcome and smil... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
906 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Brilliant service again from Becky
Brilliant service again from Becky. So quick and reliable. Nothing is too much for her
July 4, 2026
Reply from Hays Travel - Redditch
Thank you so much, Kate, for your lovely review and kind words. We're delighted to hear you received brilliant service from Becky once again. We'll be sure to pass your wonderful feedback on to her.
Thank you for booking with us, and we hope you have a fantastic holiday . Have an amazing time, and we look forward to helping you again in the future!
All staff are very friendly and nothing…
All staff are very friendly and nothing is too much trouble
June 28, 2026
Reply from Hays Travel - Redditch
Thank for your kind feedback, wishing you a lovely Holiday!
Professional helpful
Professional helpful, knowledgeable staff.
Lovely air conditioned office.
June 27, 2026
Reply from Hays Travel - Redditch
Thankyou for your kind feedback. We are pleased you liked the office and we definitely agree the air conditioning has been a Saviour! Wishing you a fantastic holiday!
Called into Hayes travel regarding a…
Called into Hayes travel regarding a holiday I'd found the previous evening, I was greeted by a young woman named Georgia,,as an elderly 77 year old widower Georgia invited me to join her and made me feel really at ease ,she explained everything to me regarding my booking and was thoroughly very professional thanks Georgia, would recommend Hayes travel to all friends and anyone else looking for advice on looking for a holiday John mcsweeney
July 1, 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review, John. It was a real pleasure meeting you and helping you book your holiday. I'm so pleased to hear that you felt comfortable and well looked after throughout the booking process. Your kind words and recommendation truly mean a lot to me. I hope you have a wonderful holiday, and if there's anything you need before you travel, please don't hesitate to pop in or get in touch. I look forward to seeing you again soon!
Georgia
Made life easy
June 23, 2026
Reply from Hays Travel - Redditch
Thank you so much, Paul & Amanda, for your lovely review! We're delighted we could make life easy for you. We hope you both have a fantastic holiday in Majorca and enjoy every minute. Safe travels, and we look forward to seeing you again soon!
Staff are always helpful and go above…
Staff are always helpful and go above and beyond to help,
June 29, 2026
Reply from Hays Travel - Redditch
Thank you, Susan, for taking the time to share your feedback. I'm so pleased we've been able to arrange something special for your birthday celebrations.
Hayley
Great friendly staff
Great friendly staff. Very helpful. Booked our holiday to Krakow for October. Great price and great hotel. Very pleased
June 30, 2026
Reply from Hays Travel - Redditch
Thank you, Teresa. It was lovely to meet you both yesterday and get everything arranged for you.
I'm so pleased you're happy with the holiday chosen in Krakow! I hope you have a fantastic time and make some wonderful memories.
Have a great trip!
Hayley
Booking a package to New York
Walked in to enquire about a trip to New York for my daughters 18th Birthday. Hayley was extremely knowledgeable. She knew exactly what we wanted and provided all the info. We were so content with what she had put together that we booked it there and then. There was absolutely no pressure to do this however, we didn't feel any need for hanging around as we knew what we wanted.
June 27, 2026
Reply from Hays Travel - Redditch
I’m so pleased I could help arrange everything for such a special celebration. It was a pleasure to be part of it. Thank you so much for your lovely feedback.
Hayley
An enjoyable experience
We have been using Hayes for many years and will always use them in the coming years. Although we had already researched hote, flights, etc Alexi was extremely professional in putting the correct package together for us.
Would highly recommend Hayes if you want a stress free and enjoyable way to book your holiday.
June 27, 2026
Reply from Hays Travel - Redditch
Thank you, Stephen, for your kind feedback, repeat business, and loyalty to our branch. We really appreciate your continued support.
We were very impressed with Georgia in…
We were very impressed with Georgia in the Redditch branch. She was extremely helpful and sorted out our holiday efficiently and quickly.
Thank you
June 27, 2026
Reply from Hays Travel - Redditch
Thank you for coming and booking with me, Derek, i am glad we a good option for you :)
Haley was awesome great in explaining…
Haley was awesome great in explaining everything to us.
June 20, 2026
Reply from Hays Travel - Redditch
Thank you so much for your kind feedback! I wish you both an enjoyable stay in Mojacar :-)
Jo/Hays
Jo, the member of staff was so helpful, patient and knowledgeable. She went through everything with us to ensure we had the holiday we wanted.
June 12, 2026
Reply from Hays Travel - Redditch
Thank you for your kind words & your continued loyalty- Jo :)
No complaints at all
As always we have no complaints about the Redditch Store very friendly and couldn’t do enough for us Jo was very efficient as always has been lovely staff work at this branch 😍😍
June 18, 2026
Reply from Hays Travel - Redditch
Thank you Mr & Mrs Caswell for your lovely review & continued loyalty-Jo
The staff are friendly and approachable…
The staff are friendly and approachable they give their time for you to find a holiday that suits you so that you can enjoy and satisfied with
June 19, 2026
Reply from Hays Travel - Redditch
Thank you Maria for your kind words -Jo
Reply from Hays Travel - Redditch
We are so happy to hear this! Thank you for your kind review! - Hays Travel
Great Experience
We saw Jo at your redditch branch today, every time we see jo she is fantastic. She is always so helpful, friendly and always goes above and beyond to help :)
June 14, 2026
Reply from Hays Travel - Redditch
Matty & Lani,
We are so happy to hear you consistently have a fantastic experience with Jo. We truly appreciate your kind words and wish you a magical stay in Disney!
Very helpful and friendly staff
June 13, 2026
Reply from Hays Travel - Redditch
Thank you John your repeat business! Another fantastic tour to look forward to!
Great Customer Service
The member of staff was very patient and showed options. Explained everything we needed to know so very pleasant experience
June 12, 2026
Reply from Hays Travel - Redditch
We are so pleased you had a very pleasant experience with Lexie. Thank you for your kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.