Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can... See more
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See what reviewers are saying
Well from a phone call to a agent Georgia and then a visit to the store next morning she had responded and resolved my situation and she made the booking for us With so much ease and it made the wh... See more
Firstly the lovely Becky found us the perfect holiday, being foster parents, our sleeping arrangements were quite specific. Unfortunately the next day we had the terrible news that our grandson who is... See more
Company replied
Staff very friendly in the office and helpful Caitlin went above and beyond to.help me with my holidays and tended to all details great place to book your holidays always a friendly welcome and smil... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
906 reviews
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Nice office,well staffed with…
Nice office,well staffed with experienced staff,very helpful but I did have to query some things which did not agree with what they told me but they were helpful and patient and finally I believe they got things right.i was a little disappointed with their choice of offerings overall.
May 2, 2026
Reply from Hays Travel - Redditch
Phillip,
We appreciate your feedback and are glad our staff was helpful and patient. We're sorry some information needed clarification and that our offerings didn't fully meet your expectations. We value your input.
Once again 5* service from Jo at…
Once again 5* service from Jo at Redditch branch. Cannot recommend this company enough 😊
May 1, 2026
Reply from Hays Travel - Redditch
Thank you Louise for your lovely review and continued loyalty!
As always
As always, excellent service. Friendly staff always so helpful and easy to deal with. Knowledge and expertise exceptional, all making a pleasurable experience. Thank you 😊
April 27, 2026
Reply from Hays Travel - Redditch
Thank you for your wonderful review! We are so pleased to hear that our service was excellent and that you had a pleasurable experience.
Such friendly staff from start to…
Such friendly staff from start to finish, considering it was our first booking for a cruise holiday, we wanted to go on holiday straight away, thank you to the ladies in Hayes Travel in Redditch it made our booking experience very enjoyable, roll on next year 👍
April 19, 2026
Reply from Hays Travel - Redditch
We appreciate you sharing your experience with us. We're so glad that our team made your first cruise booking enjoyable and that you felt supported throughout the process. We look forward to helping you plan your next holiday!
Extremely helpful in getting me the…
Extremely helpful in getting me the holiday I wanted at right price and with all options considered. The customer services member of staff was so patient and thorough, explained everything in detail and answered all my queries. Very professional throughout. Thank you.
April 16, 2026
Reply from Hays Travel - Redditch
We're happy to hear that we could find you the holiday you wanted at the right price. We appreciate your recognition of our team's patience and thoroughness in explaining all the options. Thank you!
Lexis helped myself and a friend book a…
Lexis helped myself and a friend book a holiday. She was very friendly and patient and made the process very easy.
April 16, 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to leave us a review. We're so glad we could make booking your holiday easy, and that Lexie was helpful and patient!
As always extremely helpful
As always extremely helpful, cannot do enough for you All agents are polite and have time for you. Would not go anywhere else
April 17, 2026
Reply from Hays Travel - Redditch
Thanks for your kind feedback and your continued loyalty, it genuinely means a lot. It’s always encouraging to know the effort is appreciated, and I’m glad to be helpful to you. Hayley
Reply from Hays Travel - Redditch
Thank you for your kind words! it was lovely to meet you both see you soon for your checking in-Jo
Patience and knowledge of the 2 agents…
Patience and knowledge of the 2 agents I dealt with.
April 14, 2026
Reply from Hays Travel - Redditch
We appreciate your feedback and are so glad our agents' knowledge and patience were helpful to you during your experience with us.
I have booked many holidays with hays…
I have booked many holidays with hays and have never had a problem
April 12, 2026
Reply from Hays Travel - Redditch
We appreciate your continued loyalty and are so glad that your experiences with us have been problem-free. Thank you for your review!
All our requests were listened to
All our requests were listened to. The agent was extremely patient with us and we felt we were very well looked after
April 11, 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to share your experience. We're so happy to hear that our agent listened to your requests and provided excellent care.
Fab service from Hayley the Manager @…
Fab service from Hayley the Manager @ Hayes Travel Redditch.
Thank you for making the booking experience fun,
Can’t wait for the holiday now.
Many Thanks again x
April 11, 2026
Reply from Hays Travel - Redditch
Thank you so much for your booking! I'm delighted to hear that you enjoyed the experience. Wishing you a wonderful and memorable holiday in Sicily!
Excellent
Excellent, relevant professional advice. Georgia understood exactly what I wanted and came up with a selection of relevant examples
April 10, 2026
Reply from Hays Travel - Redditch
We're happy to hear that the advice provided was helpful and relevant to your needs. Thank you for sharing your positive experience with us!
Very polite and helpful lady that we…
Very polite and helpful lady that we did our booking with
April 9, 2026
Reply from Hays Travel - Redditch
We appreciate your kind words regarding the helpful assistance you received during your booking. We are so glad we could help you.
Very friendly and understanding
April 2, 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to share your positive experience with us, and we are so happy we could provide understanding assistance
Reply from Hays Travel - Redditch
We're happy you got what you wanted; we appreciate your feedback and are grateful for your support, thankyou!
Reply from Hays Travel - Redditch
We're happy to hear that you feel looked after. Thank you for your positive feedback and repeat custom.
The assistant was kind very helpful…
The assistant was kind very helpful very informative thanks
March 28, 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to leave us such a wonderful review! We are so glad that our assistant was helpful and informative.
Friendly staff
Friendly staff, humoured our two year old who was running up and down pretending to be a plane. Covered all the important details and made sure I had all contact numbers I needed if there are any problems.
March 28, 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to share your feedback. We're so glad that our team was friendly and helpful, especially with your little one's airplane impersonation. We're also happy we provided all the necessary contact information.
Kind regards
Hays Travel
We had a very pleasant experience…
We had a very pleasant experience whilst booking our holiday.
Attentive staff and we got what we wanted in the end.
March 25, 2026
Reply from Hays Travel - Redditch
We're happy to hear that you had a pleasant experience booking your holiday. It's great to know our attentive staff helped you get what you wanted
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