I called in the branch on the off chance I could get some help booking flights only for a trip to see a family member in Spain. I had tried doing it myself and was going round in circles. The staff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can... See more
Company replied
Well from a phone call to a agent Georgia and then a visit to the store next morning she had responded and resolved my situation and she made the booking for us With so much ease and it made the wh... See more
Firstly the lovely Becky found us the perfect holiday, being foster parents, our sleeping arrangements were quite specific. Unfortunately the next day we had the terrible news that our grandson who is... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
910 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are extremely friendly and…
The staff are extremely friendly and knowledgable. We have used Hays Redditch branch three times now and each time staff have been great. Hayley had booked all of our holidays for us and nothing is too much trouble.
January 1, 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to leave us a lovely review! It's great to hear that our team's expertise and dedication have consistently met your needs.
Reply from Hays Travel - Redditch
We're happy to hear that we were helpful and answered all your questions. Thank you for your positive feedback!
Friendly helpful and understanding
December 12, 2025
Reply from Hays Travel - Redditch
We are so glad that you found our team to be helpful and understanding. We appreciate your feedback!
The young lady who served me was very…
The young lady who served me was very helpful and gave me all the information I needed
December 3, 2025
Reply from Hays Travel - Redditch
Thank you very much, Mr Dodwell, i hope you have a lovely holiday!!
Excellent as always
December 8, 2025
Reply from Hays Travel - Redditch
Thank you for your lovely feedback, we wish you an enjoyable holiday!
Quick and easy with care to detail
Was so easy booking. Great service! Lovely staff.
November 28, 2025
Reply from Hays Travel - Redditch
Thank you for your lovely feedback, we wish you an enjoyable holiday!
Reply from Hays Travel - Redditch
Thank you, Mr Hyde.
expert help very good complete package…
expert help very good complete package booked no problem
November 30, 2025
Reply from Hays Travel - Redditch
Thankyou for your kind feeback, wishing you a fabulous Tour!
Booked holiday with Ben very helpful in…Portugal
Booked holiday with Ben very helpful in getting it right for us all checked all details out big and small put our minds at rest knowing holiday is all sorted very helpful thank you
November 23, 2025
Reply from Hays Travel - Redditch
Thank you so much, I was so happy to help you with your booking.
- Ben
Didn't try and sell any extras just…
Didn't try and sell any extras just listen to what we wanted, was really helpful
November 16, 2025
Reply from Hays Travel - Redditch
Thankyou for your lovely feedback, wishing you a fabulous holiday!
Reply from Hays Travel - Redditch
Thankyou for your kind feedback, have a lovely Holiday!
Excellent and friendly service
November 18, 2025
Reply from Hays Travel - Redditch
Thankyou for your kind feedback, wishing you a fabulous holiday!
Reply from Hays Travel - Redditch
Thankyou for your lovely feedback :)
Very friendly young man who served us
Very friendly young man who served us. Listened to what we wanted and booked our holiday for us with no hassle.
November 15, 2025
Reply from Hays Travel - Redditch
It was absolute pleasure booking your holiday to Greece. I hope you have the most fantastic time. If you need anything in the interim do get in touch. Rico
Excellent service, no pressure.
Service from Rebecca was excellent. Very straight forward. Knew what holiday we wanted so it was a case of going through all the details. Cost of holiday was a pleasant surprise.
November 14, 2025
Reply from Hays Travel - Redditch
Thankyou for your kind feedback, wishing you a lovely holiday!
Ben is fantastic!
We booked our dream honeymoon to Florida today with Ben, and the entire experience has been nothing short of exceptional. From the very first conversation, it was clear that Ben genuinely knows his stuff - he offered phenomenal recommendations that perfectly matched what we were looking for, even suggesting ideas we hadn’t considered that made our trip even more special.
Ben listened carefully to what mattered most, and tailored everything with real thought and expertise. His communication has been brilliant throughout - quick responses, clear explanations, and a level of reassurance that made the whole process stress-free. You can tell he truly cares about getting it right for his customers.
His professionalism, patience, and passion for travel shine through in every interaction. Ben is an absolute credit to Hays Travel, and we couldn’t be more grateful for the care and attention he’s put into planning such an important trip for us.
Highly recommend - thank you, Ben!
November 13, 2025
Unprompted review
Reply from Hays Travel - Redditch
Thanks for your kind feedback, wishing you a lovely Holiday!
Inspiration, lots of choice and competitively priced
We had a very rough idea of what we wanted but the reality was we wanted some inspiration. Despite pulling Lexie from pillar to post she stuck with us. Offered loads of options, answered every question, printed quotes and above all was professional, courteous and smiling all the time.
November 12, 2025
Reply from Hays Travel - Redditch
Thank you for your very kind feedback it means the world! I wish you an enjoyable holiday - Lexie
Very helpful ladies and booking was…
Very helpful ladies and booking was done quickly,
November 8, 2025
Reply from Hays Travel - Redditch
Thank you so much for your kind review, we wish you an enjoyable trip!
Great staff really welcoming all…
Great staff really welcoming all questions answered
November 11, 2025
Reply from Hays Travel - Redditch
Thank you so much for your lovely review! We hope you have a great time in Benidorm!
Hi great experience at Hays in Redditch…
Hi great experience at Hays in Redditch yesterday booked a holiday with easy
The assistant was really helpful covered all the information
November 9, 2025
Reply from Hays Travel - Redditch
Thankyou for your kind feedback, Have a lovely Holiday!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.