I called in the branch on the off chance I could get some help booking flights only for a trip to see a family member in Spain. I had tried doing it myself and was going round in circles. The staff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can... See more
Company replied
Well from a phone call to a agent Georgia and then a visit to the store next morning she had responded and resolved my situation and she made the booking for us With so much ease and it made the wh... See more
Firstly the lovely Becky found us the perfect holiday, being foster parents, our sleeping arrangements were quite specific. Unfortunately the next day we had the terrible news that our grandson who is... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
910 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beccy was very helpful and easy to talk…
Beccy was very helpful and easy to talk to, a very pleasant experience
January 20, 2026
Reply from Hays Travel - Redditch
I have passed your kind feedback on to Becky, I'm glad she made the experience easy for you. - Hays Travel Redditch
Always helpfull ,always book with hays…
Always helpfull ,always book with hays redditch
January 19, 2026
Reply from Hays Travel - Redditch
Thank you for the lovely feedback.
Hope you have a great time on your holidays!
Lexie :)
Lovely friendly staff
Lovely friendly staff, willing to help find you a holiday to suit your budget.
January 19, 2026
Reply from Hays Travel - Redditch
Thank you for taking the time to leave this lovely review, we wish you an enjoyable holiday!
The lady who looked for a holiday for…
The lady who looked for a holiday for us listed the preferences we wanted and looked for the best deals. She was informative, helpful and t99k her time and didnt rush us.
January 11, 2026
Reply from Hays Travel - Redditch
Cheryl,
We appreciate your kind words! I'm so glad I could assist you in finding a great holiday while providing helpful and informative service at your pace.
Hayley
What great team at Hayes travel in Redditch
What great team at Hayes travel in Redditch. They were very patient with us and sorted everything we needed
January 9, 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to leave us your kind words. We are so happy we could provide excellent service and sort out everything you needed.
We have used you for a long time
We have used you for a long time, we get first rate service every time.
Rebecca explained it all and nothing was too much trouble.
January 17, 2026
Reply from Hays Travel - Redditch
We appreciate your continued loyalty and are so glad we consistently provide you with excellent service.
Fantastic service as always.
January 9, 2026
Reply from Hays Travel - Redditch
We appreciate your continued support and are so happy to hear you consistently receive fantastic service from our team.
Very helpful ,we didn't really know…
Very helpful ,we didn't really know where we wanted to go ,but the girl (think her name was Georgia) went above and beyond to help us decide ,she was great
January 13, 2026
Reply from Hays Travel - Redditch
We're happy to hear that we were very helpful in planning your trip. It's great to know that Georgia went above and beyond. Thank you for your feedback!
Reply from Hays Travel - Redditch
We appreciate you taking the time to share your experience, and we are so happy to hear our staff were helpful and knowledgeable for you.
Exceptional
Staff listened what we needed and were very helpful explaining everything
January 15, 2026
Reply from Hays Travel - Redditch
We appreciate your kind words and are so happy to hear that our team was helpful and attentive to your needs!
Rebecca was very helpful
Rebecca was very helpful. Looking at different options for us and explaining everything to us without being pushy.
We ended up booking 2 holidays!
January 11, 2026
Reply from Hays Travel - Redditch
We appreciate you booking with us! We're happy to hear that our team member was helpful in explaining the options and that you booked two holidays.
Me and my partner went up and booked…
Me and my partner went up and booked another holiday this time it was a cruise we sat with the Lady Jo again she went out of the way to find us what we wanted great holiday great value for money I would recommend a travel to anybody
January 4, 2026
Reply from Hays Travel - Redditch
Thank you for your lovely review & your continued loyalty it is very much appreciated
Always spot on
Booked at Hays Redditch so many times now and will keep coming back.
Riccardo knows his stuff. We went in with a few ideas and he spent time with us going through so many options. We settled on Dominican Republic.
Hayley gave us lots of tips abd ideas too.
Staff are very knowledgeable and helpful. Never feel like they're just sales people. Always feel like they have our interests at heart and always receive a very personal service.
January 10, 2026
Reply from Hays Travel - Redditch
We appreciate your continued loyalty to our agency in Redditch. We are so glad that we could assist you in planning your trip to the Dominican Republic, and that Riccardo's & Hayley's knowledge and dedication made you feel valued.
Welcoming when you come in shop ben was…
Welcoming when you come in shop ben was very helpful
January 1, 2026
Reply from Hays Travel - Redditch
We appreciate you sharing your positive experience; we are so glad that our team was helpful to you.
Jo was really helpful nothing was…
Jo was really helpful nothing was enough for her always looking for the best deal.I strongly recommend hays travel
January 8, 2026
Reply from Hays Travel - Redditch
Thank you Shane for taking the time to leave this lovely review! always a pleasure to have you in store and thank you for your continued loyalty
This is the 2nd time I have used your…
This is the 2nd time I have used your service and it was an enjoyable no fuss service. Staff were friendly and very helpful. I shall be happy to see you again.
January 7, 2026
Reply from Hays Travel - Redditch
We're happy to hear that you enjoyed our friendly and helpful service again! Thank you for your continued trust, and we look forward to seeing you again soon :) - Hays Travel Redditch
The young lady who helped us was very…
The young lady who helped us was very friendly and courteous, the staff are always happy to help in any way they can at the Redditch branch
January 6, 2026
Reply from Hays Travel - Redditch
Thank you for your lovely feedback, we hope you have a great holiday!
Good service from Ben… listened to what…
Good service from Ben… listened to what I wanted from my holiday
January 5, 2026
Reply from Hays Travel - Redditch
We're happy to hear that our service met your needs and that we listened to your holiday preferences. Thank you for your positive feedback.
Asuccessful visit
Jo and the team were very friendly, welcoming and efficient.
Our wishes for our holiday expertly catered for.
January 3, 2026
Reply from Hays Travel - Redditch
We appreciate your kind words! We are so happy we could provide such a friendly and efficient service, expertly catering for your holiday wishes.
Helpful HAYS staff
Staffs always helpful checking what holidays are available within our budget.
Staff always accommodating when we visit more than once to secure a holiday.
December 28, 2025
Reply from Hays Travel - Redditch
We appreciate you taking the time to leave us this review. We are happy to hear that our staff is helpful and accommodating when you are securing a holiday within your budget.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.