Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can... See more
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See what reviewers are saying
Well from a phone call to a agent Georgia and then a visit to the store next morning she had responded and resolved my situation and she made the booking for us With so much ease and it made the wh... See more
Firstly the lovely Becky found us the perfect holiday, being foster parents, our sleeping arrangements were quite specific. Unfortunately the next day we had the terrible news that our grandson who is... See more
Company replied
Staff very friendly in the office and helpful Caitlin went above and beyond to.help me with my holidays and tended to all details great place to book your holidays always a friendly welcome and smil... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
908 reviews
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Easy to book couldn’t have asked for…
Easy to book couldn’t have asked for better service
January 30, 2026
Reply from Hays Travel - Redditch
Jack,
We're happy to hear that booking was easy, and we provided great service. Thank you for your positive feedback; we appreciate it.
The rep was very helpfull and pleasant
The rep was very helpfull showed us several examples of airports, hotels and trains/bus services etc before we made our minds up
January 28, 2026
Reply from Hays Travel - Redditch
Graham Etsell,
We're happy to hear that the representative was very helpful in showing various options, which assisted you in making your decision. Thank you for your feedback.
Hays Travel
Excellent service
January 22, 2026
Reply from Hays Travel - Redditch
Thank you for your kind feedback! we wish you a enjoyable holiday in Lanzarote
Booking easy and we had a change of…
Booking easy and we had a change of mind and Niamh was great in sorting this out 10/10 thanks
January 29, 2026
Reply from Hays Travel - Redditch
Simon fitzpatrick ,
We appreciate your kind feedback and are so glad we could assist when you changed your mind, making the booking process easy for you.
Hays Travel
Mediterranean cruise.
Hayley was very helpful when we visited to book a cruise to the Mediterranean and sorted it out for us.
January 26, 2026
Reply from Hays Travel - Redditch
Mr & Mrs Peter Stephens,
We appreciate you taking the time to share your booking experience. We are so happy to hear that our team member was very helpful in booking your cruise.
Hays Travel
Always a pleasure to go to Hays Travel…
Always a pleasure to go to Hays Travel very helpful staff
January 28, 2026
Reply from Hays Travel - Redditch
William,
We appreciate you taking the time to leave us such a wonderful review. It is always a pleasure to assist you.
Hays Travel
Niamh
Niamh, the girl who helped us was very patient, kind and understanding of our needs. She booked us a wonderful holiday which we are looking forward to. At times unfortunately the background noise in the shop made it difficult for us to hear but Niamh was very patient and repeated things when necessary.
January 28, 2026
Reply from Hays Travel - Redditch
MrsGLADYSDAVIES,
We appreciate you sharing your experience. We're happy to hear that you found assistance in planning your holiday and that our team member was helpful, patient, and kind. We will address the background noise issue.
Hays Travel
Booking a cruise
We called into the Redditch branch to book a cruise in April. Becky gave us plenty of information and guided us through the booking process.
We are now looking forward to enjoying the cruise.
January 27, 2026
Reply from Hays Travel - Redditch
We're happy to hear that we provided you with plenty of information for your cruise booking. Thank you for booking with us, and we hope you enjoy your cruise!
Good booking experience …
Our booking and documentation was easily and swiftly made. The only delay was waiting for a reply from Central Team about a hotel query.
Our Advisor was efficient and had a good sense of humour . She was able to share experiences too.
January 19, 2026
Reply from Hays Travel - Redditch
We're happy to hear that your booking and documentation process was easy and swift. We appreciate your feedback regarding the delay and are glad you found our advisor efficient and humorous.
Good value for the money
Niamhn was very helpful and went out of her way to help. Hays was good value for money.
January 26, 2026
Reply from Hays Travel - Redditch
We appreciate your kind words! We're happy to hear that you found our services helpful and of good value. Wishing you a wonderful Holiday!
Reply from Hays Travel - Redditch
Thankyou for your kind feedback! We are happy you were pleased with our service. Wishing you a wonderful Holiday!
Reply from Hays Travel - Redditch
Thankyou for your Kind Feedback, Wishing you a wonderful Holiday!
First class service again all the staff…
First class service again all the staff at the Redditch office are helpful and polite Caitlin was very helpful and told all we wanted to know
January 25, 2026
Reply from Hays Travel - Redditch
We appreciate your kind words regarding the first-class service you received, and appreciate your repeat loyalty at Hays in Redditch. Wishing you a lovely Holiday!
Made to feel very welcome,friendly…
Made to feel very welcome,friendly helpfull staff,went through everything step by step
January 17, 2026
Reply from Hays Travel - Redditch
We appreciate your feedback. It is great to hear that our staff were friendly, helpful, and made you feel welcome as they guided you through everything.Hays Travel Redditch
Hays travel redditch always good…
Hays travel redditch always good 👍..always book zante there..go every year my second home..always helpful. Hayley..manager is brilliant I was in and out in 20mins!..job done..cheers Gary
January 24, 2026
Reply from Hays Travel - Redditch
Thankyou for your Kind Feedback, we will pass your comments on to Hayley :) - Hays Travel Redditch
Excellent customer service
Georgia was extremely friendly and knowledgeable in helping to book a holiday meeting all our requirements.
January 21, 2026
Reply from Hays Travel - Redditch
Thankyou for your kind feedback, wishing you a wonderful Holiday!
The staff are always very friendly and…
The staff are always very friendly and helpful
January 21, 2026
Reply from Hays Travel - Redditch
Thank you so much for your kind review, we really appreciate your comments. - Hays Travel Redditch
Beccy was very helpful and easy to talk…
Beccy was very helpful and easy to talk to, a very pleasant experience
January 20, 2026
Reply from Hays Travel - Redditch
I have passed your kind feedback on to Becky, I'm glad she made the experience easy for you. - Hays Travel Redditch
Always helpfull ,always book with hays…
Always helpfull ,always book with hays redditch
January 19, 2026
Reply from Hays Travel - Redditch
Thank you for the lovely feedback.
Hope you have a great time on your holidays!
Lexie :)
Lovely friendly staff
Lovely friendly staff, willing to help find you a holiday to suit your budget.
January 19, 2026
Reply from Hays Travel - Redditch
Thank you for taking the time to leave this lovely review, we wish you an enjoyable holiday!
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