Joanne was super professional and totally got what I wanted for my holiday. She hooked me up with a great price and even asked her colleagues for advice when she needed it. I swung by later that day t... See more
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See what reviewers are saying
We had the best experience , had changed to hays as the other travel agent we had been using really only wanted to take our money and do nothing else to help What a difference!!! The lady's that wo... See more
Company replied
Very friendly welcome as soon as I walked in to the unit and offered to help me with putting the app on my phone and sort out currency i would need answered any questions i had very happy would be com... See more
Company replied
I spoke to Georgia and explained what we were looking for & gave our budget, she came back with 4 different options and helped us find the perfect holiday for our family! Super helpful & made the proc... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 White Rose Centre, LL18 1EW, Rhyl, United Kingdom
- 01745 277016
4.9
Excellent
523 reviews
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Cruise to Norway
Well, we requested an enquiry regarding a cruise and staff were very helpful and able to accommodate our needs. Thank you
July 15, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Travel insurance very good
After having a price for travel insurance from a specialist company in health I felt it was very expensive. I had a good experience when booking my flight ith you I thought you may be able to quote for my travel insurance. This was about £70.00 cheaper than the original price.
July 10, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Easy to book a holiday
Good recommendations to potential locations to go on holiday. Easy process to book. Will defiantly use again.
July 8, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Pleasant Young lady with a good…
Pleasant Young lady with a good knowledge of the resorts
July 1, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Jo is brilliant
Jo is brilliant, amazing and so efficient, discussed what we were looking for and all booked up and arranged. Always such a joy to work with!
June 28, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
I have booked with jo before and find…
I have booked with jo before and find her to be very acomadating she is very pleasant and nothing is to much trouble
June 28, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Joanne the lady who served us was…
Joanne the lady who served us was outstanding to be honest as she tried her upmost to find the price match we had form on line travel agent and spent a lot of time doing so Joanne was professional polite Rhyl depot
June 25, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Excellent customer service…
Excellent customer service from Georgia in Rhyl branch I was so excited to book a holiday with hays travel
June 25, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Travel agent Angel was more than…
Travel agent Angel was more than helpful. She was very polite and friendly and made us feel important whilst we were booking our cruise
June 22, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Booking is soo easy and sales…
Booking is soo easy and sales representative is very accommodating, very knowledgeable, she help me to choose cabin that suits for my family. I am soo greatful with positive experience and will be booking again in future.
June 6, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
The travel receptionist was o helpful…
The travel receptionist was o helpful and understanding
June 15, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Travel with confidence.
Not having been away for several years and so much has changed and we've got older we wanted the confidence that things were booked correctly and documents were in order. Just wanted to travel with no worries. Staff were kind and helpful.
June 14, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
any…
I honestly couldn’t have been any better treated,the whole experience was so good I couldn’t have been happier with the experience Thank you so much
June 14, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Extremely pleasant and helpful staff…
Extremely pleasant and helpful staff particularly the lady we sat and discussed our holiday with
May 16, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Very efficient and as usual Jo was fab…
Jo was recomended to us and we had previously booked with her elsewhere we had let her know what we were looking for and she contacted us at the agreed time so we could book
June 13, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Joanne is always so helpful and…
Joanne is always so helpful and knowledgeable won’t book with anybody else
June 4, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Booking
We went for ideas for holiday in February/march, Fern was so helpful listened to what we wanted, all the sales representatives are friendly knowledgeable and make booking so easy,
June 3, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Pleasant and very friendly.thankyou…
Pleasant and very friendly.thankyou Angel and Ferne for being so helpful answering any questions we had .easy to book.thankyou
June 6, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store.
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