Joanne was super professional and totally got what I wanted for my holiday. She hooked me up with a great price and even asked her colleagues for advice when she needed it. I swung by later that day t... See more
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See what reviewers are saying
We had the best experience , had changed to hays as the other travel agent we had been using really only wanted to take our money and do nothing else to help What a difference!!! The lady's that wo... See more
Company replied
Very friendly welcome as soon as I walked in to the unit and offered to help me with putting the app on my phone and sort out currency i would need answered any questions i had very happy would be com... See more
Company replied
I spoke to Georgia and explained what we were looking for & gave our budget, she came back with 4 different options and helped us find the perfect holiday for our family! Super helpful & made the proc... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 White Rose Centre, LL18 1EW, Rhyl, United Kingdom
- 01745 277016
4.9
Excellent
523 reviews
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Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Joanne the agent was just brilliant…
Joanne the agent was just brilliant very helpful indeed and helped Taylor our holiday to our needs - thank you millions for helping us book our long awaited trip away !
September 2, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Georgia’s attention to detail and…
Georgia’s attention to detail and customer service in the Rhyl branch.
August 29, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Joanne was such a great help
Joanne was such a great help, had a fabulous experience and looking forward to a fabulous holiday. I will definitely be booking with Joanne again.
August 28, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Jusy an early helpful booking…
Jusy an early helpful booking experience i really struggle to do things especially booking online an it was just made so easy
August 20, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Easy to book and pay
Easy to book and pay. Got good advice on which hotel was better for a couple.
Good flight times and they do the check in for you nearer the date. 3rd time using Hays Travel Rhyl.
August 21, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
A great experience from walking in to…
A great experience from walking in to walking our staff couldn’t of been any more helpful and polite very informative used before and will definitely use again
August 17, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Wouldn’t go anywhere else
Wouldn’t go anywhere else, we always book with Fern, she is always very helpful & friendly, she finds us the best holidays & cruises
August 16, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Angel who booked me in was a delight to…
Angel who booked me in was a delight to deal with. She was well informed and sought further guidance when necessary. Hope our holiday is just as enjoyable.
July 29, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Very helpful and found us the holiday…
Very helpful and found us the holiday we wanted for the right price
August 10, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
holiday booking
Fern dealt with our holiday request, as she has done for several years. We have always found her to be friendly and efficient and gets us the best deal possible.
August 8, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
EHolidaysxcellent service and helpful friendly…
Excellent service and helpful friendly staff at Rhyl
July 25, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Really helpful and friendly team
Really helpful and friendly team on both visits, informative and knowledgeable.
July 25, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
We always go to Hayes travel to book…
We always go to Hayes travel to book our holidays. The staff are always friendly and have time to talk to us about the places we want to go. They all have plenty of knowledge about different places.
When we have had queries they are always at the other end of the phone or just pop in to the shop. Nothing is to much trouble for them
July 20, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
I went into your travel agent and asked…
I went into your travel agent and asked if you did flight only you do the girl was brilliant with her help very efficient I will use Hays travel again.Thank you
July 22, 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Easy booking
Joanne helped us choose our first ever cruise.she was very professional at her job and was really friendly x would definitely recommend Hays Travel yo book a holiday 😊
July 12, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Mediterranean cruise 2026
We wanted to book a cruise that would take us to the Mediterranean. Joanne was able to check out all that was available for the dates that we were planning on going. She was very good in her knowledge and understanding. Our experience with Joanne was excellent 10/10. We have now booked our cruise to the Mediterranean and can’t wait to get going.
July 13, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Quick and easy and no bother
July 17, 2025
Reply from Hays Travel - Rhyl
Good Morning,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
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