I booked a trip to Kefalonia with Helen at the Rickmansworth branch. I found her extremely helpful when choosing the hotel and the flights. Nothing was too much trouble for her. The rest of the staff... See more
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I was welcomed to the shop. Katie managed to sort out my holiday very quickly with no problems. Received good information about the new security system that is now in place at my destination. Also... See more
Geoff is the most helpful, kindest and very experienced agent. I don’t live locally but make a special journey to go to Hays travel agent. Wouldn’t go anywhere else.
Geoff and his team do a wonderful job always. Every member is smiley and welcoming and helpful, whatever the enquiry. They obviously work well as a team and enjoy their work. Something is going r... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
141 High Street, WD3 1AR, Rickmansworth, United Kingdom
- 01923888021
4.9
Excellent
533 reviews
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Katie who booked our trip to Kerala, what a professional
Katie who booked our trip to Kerala with Mercury, was excellent and very professional.
We visited Sri Lanka last year booked with Hay's and will definitely recommend Hay's to friends.
Well done
January 14, 2026
Excellent service very friendly staff…
Excellent service very friendly staff and so helpful
Nicola spent a lot of time with us to ensure we got the right holiday
Thank you
January 12, 2026
Gemma and Helen were incredibly helpful…
Gemma and Helen were incredibly helpful and attentive and understood our requirements perfectly. They looked at alternative packages to see if the flight dates suited us better and they were carful to ensure that we weren’t close to nightclubs and bars as we’re pensioners!
January 5, 2026
Went in a few times to book a cruise…
Went in a few times to book a cruise couldn't do enough for you, gave you good advice and very knowledgeable
Would definitely use them again.
January 11, 2026
Booking summer holidays
We have booked through Hays Travel previously. Helen in Rickmansworth gave use relevant advice, helped us come to a quick decision and efficiently administered the bookings. Superb service. Highly recommended.
January 10, 2026
Brilliant customer service!
Geoff was great, so helpful and friendly and we managed to book the holiday straight away, thanks to his speedy working and expertise - nothing was too big an ask for him.
Helen and Nicky were also so lovely in helping entertain our lively 3 year old whilst we completed the paperwork.
A brilliant team with great customer service!
January 10, 2026
Very thorough attention to detail from…
Very thorough attention to detail from Nicola at Rickmansworth. She made us feel confident in the outcomes and we’re looking forward to our holidays
January 9, 2026
What would we do without Geoff
We had absolutely no idea what we wanted to do this year but in just a few minutes Geoff had found us a holiday that suited us perfectly.
January 4, 2026
Very helpful service in assisting us…
Very helpful service in assisting us with our booking can fault them that's the 3rd time I've used hays travel in Rickmansworth to book a holiday and will use them again
January 3, 2026
We booked a holiday with the…
We booked a holiday with the Rickmansworth branch. Nicola was super helpful. We got a great deal and able to cover everything that we asked for. Thankyou !
December 31, 2025
Staff were very freindly and Helpful
Staff were very freindly, patient and helpful and were able to meet our exacting requirements. I would thoroughly recommend Hays in Rickmansworth and will definitely be using them again.
December 29, 2025
Helen was so helpful and lessened to…
Helen was so helpful and lessened to what we wanted and found it,
December 28, 2025
Very helpful and efficient
December 17, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic service
Helen provided a fantastic service. We were paticularly impressed as our plans were urgent and at short notice.
November 30, 2025
Reply from Hays Travel - Rickmansworth
Thank you for this great review of Helen and glad we could help at short notice.
The calm and efficient manner Nicola…
The calm and efficient manner Nicola dealt with everything
November 28, 2025
Reply from Hays Travel - Rickmansworth
Thank you for this kind review of Nicola.
Friendly staff
Friendly staff, and happy to look at several holidays so we get the best for us.
November 27, 2025
Reply from Hays Travel - Rickmansworth
Thank you for this kind review of the team in Rickmansworth.
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