Good welcome on entering the shop. Sophie was extremely helpful in explaining so much about cruises and given two elderly persons time and space. I didn’t feel under any pressure to book and appreciat... See more
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See what reviewers are saying
Always use Hays Ringwood for our hols even my dog Ted likes it, gets a fuss each time. Staff great, this time Sophie, very patient as I turned up with 15 gift cards from my recent wedding, she had to... See more
Company replied
Personally I would rather talk to a real person than a robot. Talking to the travel advisor at Hays Travel in Ringwood was a ver pleasurable experience. I was dealt with in a very professional an... See more
Company replied
Sophie was as professional as ever and sorted out the 2 cabins we wanted on Iona. She knew who we were without asking and completed the paperwork promptly. Confirmation emails arrived from P & O the s... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31a Southampton Road, BH24 1HB, Ringwood, United Kingdom
- 01425 479022
4.9
Excellent
564 reviews
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Reply from Hays Travel - Ringwood
Thank you so much for your positive feedback - I am so pleased that Sophie was able to assist you in getting booked up for a fab trip!
Jo - Manager, Ringwood Branch
Reply from Hays Travel - Ringwood
Thank you for sharing your positive experience at our branch - I am so pleased that Katie was able to assist you with your travel plans.
Jo - Manager, Ringwood Branch
Sophie at Hays Ringwood is a little gem.
Sophie at Hays Ringwood is a little gem. Always use her to book the cruises I go on , she’s helpful , patient & takes all the stress out of booking holidays. Thank you Sophie , thank you Hays .
February 27, 2026
Reply from Hays Travel - Ringwood
Ah, what lovely words, thank you so much! I will ensure Sophie is aware of this review when she is next in!
Jo - Manager, Ringwood Branch
Thank you Caitlin of Ringwood Branch
Hays and Caitlin in particular are always very professional and helpful.
Nothing is too much of a problem for Caitlin and she listened to what we required from a holiday and came up with a short list of suitable properties.
My wife and I called into the Ringwood office and booked the holiday with her as soon as she was available.
Thank you for your help
February 21, 2026
Reply from Hays Travel - Ringwood
Thank you for your kind comment and taking the time out of your day to leave such a nice review. It was a pleasure booking this holiday up for you and I look forward to welcoming you into store again soon :) - Caitlin
Holiday to Crete
Hays, provides a comprehensive helpful service. We explained what our needs were and we found a place that, hopefully, will meet them.
February 19, 2026
Reply from Hays Travel - Ringwood
Thank you so much for your feedback - we really appreciate you taking time to leave a review. We look forward to seeing you back in branch again soon!
Jo - Manager, Ringwood Branch
Reply from Hays Travel - Ringwood
Good Afternoon, thank you so much for your lovely review- it was a pleasure booking your girls trip! :) Thanks, Sophie
Very helpful staff
Very helpful staff, but dates and times on documents/quotes need to be checked before sending to clients. Had to sort out 3 errors on three occasions on same holiday.
February 18, 2026
Reply from Hays Travel - Ringwood
Good Afternoon, thank you for your feedback and for highlighting the helpfulness of our team! We are very sorry for the errors you encountered with the dates and documentation. While one of the initial issues originated from the tour operator, we fully recognise that these should have been checked thoroughly before being sent, and we apologise for the inconvenience caused in having to correct them.
We do take feedback like this very seriously and we will be reviewing this internally with our team to reinforce our checking process and ensure attention to detail is consistently maintained.
Thank you again for your comments, and we hope to have the opportunity to assist you again in the future. Many Thanks, Sophie - Assistant Manager
Great service
I was pleased that I was able to book the cruise that I wanted with no fuss, and Sophie was very efficient.
February 14, 2026
Reply from Hays Travel - Ringwood
Thank you so much for your kind words! I am please that Sophie was able to get you booked up on your preferred cruise trip!
Jo - Manager, Ringwood Branch
I would like to say Jo was and is more…
I would like to say Jo was and is more than helpful making sure we were happy with the booking, pleasant patient giving us all the information and more thank you
February 15, 2026
Reply from Hays Travel - Ringwood
Ah, I am so pleased you were able to get booked on this trip! Thank you for your kind words - it is always a pleasure to help you with your trips!
Jo - Manager, Ringwood Branch
On leaving we noticed a mistake
On leaving we noticed a mistake, we immediately returned for this to be amended your young lady said sorry for the error and she would contact P&O to get it amended. The mistake was we had been put down for freedom dining which we never have. We want the main dining room and a set time of first dining with hopefully a table for two , we look forward to receiving the amendment Thank you
February 15, 2026
Reply from Hays Travel - Ringwood
Hi Ann, thank you for your review. We are glad that we have managed to get a lovely cruise booked up for you. We are currently working on alternatives due to the first dining being on a waitlist , and hopefully we can get this resolved for you shortly.
We look forward to welcoming you into store again soon :) - Caitlin
We popped into the Ringwood branch…
We popped into the Ringwood branch yesterday and was greeted by Caitlin. She was very friendly, professional and helpful.
Our holiday was booked without any problems and we have no hesitation in recommending Hays Travel and Caitlin to anyone
February 14, 2026
Reply from Hays Travel - Ringwood
Hi Susan, thank you for taking the time to leave such a kind review. It was a pleasure booking up this holiday for you and I look forward to welcoming you into store again soon :) - Caitlin
Jo was so good and explained everything…
Jo was so good and explained everything in plain terms and was invaluable and not too pushy. We booked our holiday with Hays and have full confidence in the information supplied and looking forward to our break.
February 14, 2026
Reply from Hays Travel - Ringwood
Thank you so much for this lovely feedback! I am so pleased that we were able to secure a fab holiday in the sun for you!
Jo - Manager, Ringwood Branch
Caitlin was fantastic, very helpful will definitely go to her for future holidays
Caitlin was fantastic! She searched so many holiday destinations, dates and prices until I found the one I wanted and made the whole booking process easy.
February 12, 2026
Reply from Hays Travel - Ringwood
Thank you so much for this lovely feedback! We really appreciate when customers take time to leave it for us, and I am so pleased Caitlin was able to help you get the right holiday!
Jo - Manager, Ringwood Branch
Katie was very helpful and professional.
February 11, 2026
Reply from Hays Travel - Ringwood
Thank you so much for your feedback - we really appreciate it when customers take time to leave some!
Jo - Manager, Ringwood Branch
Great service from all the girls at the…
Great service from all the girls at the Ringwood branch, always happy, smiling and helpful. We have booked several holidays through them and always been very happy with every aspect of their customer service.
February 1, 2026
Reply from Hays Travel - Ringwood
Thank you so much for your lovely review. It was a pleasure booking this holiday up for you and we look forward to welcoming you into store again soon :) - Caitlin
Reply from Hays Travel - Ringwood
Thank you for your kind comment, we always appreciate customers taking the time out of their day to leave such lovely words. It was a pleasure booking this holiday up for you and we look forward to speaking to you soon :)
The young lady was very helpful in…
The young lady was very helpful in helping us find the holiday we wanted for the right price 😀
February 8, 2026
Reply from Hays Travel - Ringwood
Thank you for your kind comment. It was a pleasure booking this holiday up for you. We always appreciate customers taking the time out of their day to leave such a kind comment. We look forward to welcoming you into store again soon :)
Helpful even though she had to get…
Helpful even though she had to get another member of staff to help her with the query because she was a trainee
February 5, 2026
Reply from Hays Travel - Ringwood
Good Afternoon, thank you for your lovely review. I am really pleased to hear you found the service helpful. Our team members in training often work alongside experienced colleagues to make sure customers receive the best possible support. We look forward to welcoming you in store again soon :) Many Thanks - Sophie
Easy experience,achieved our goal of…
Easy experience,achieved our goal of hotel booking at Gatwick .
January 29, 2026
Reply from Hays Travel - Ringwood
Hi Brian, thank you for taking the time to leave us a lovely review. It was a pleasure to help you to add this onto your booking. We can't wait to welcome you into store again soon :) - Caitlin
Great efficient and professional…
Great efficient and professional service from Jo. First time I’ve used Hayes travel but will be back
February 5, 2026
Reply from Hays Travel - Ringwood
Thank you so much for this lovely review! I am so pleased that we were able to get you sorted...even if your hubby is halfway up a ski slope while we plan!!! Look forward to seeing you in store again soon.
Jo - Manager, Ringwood Branch
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