Hays Travel - Ripley Reviews 

715
TrustScore 5 out of 5

4.9

34 Oxford Street, DE5 3AP Ripley, GB


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Rated 5 out of 5 stars

Again, absolutely brilliant experience. Once again Julie sorted us out with our 5th holiday booked with the Ripley branch. Super friendly and you are always felt welcomed. Thank you so much.

Company replied

Rated 5 out of 5 stars

A great team whose attention to detail is second to none. From a basic trip to Spain or the holiday of a lifetime these make sure everything is covered. I recommend Hays Travel in Ripley to every... See more

Company replied

Rated 5 out of 5 stars

Fantastic service as per usual.We always choose Hays Travel in Ripley Derbyshire as our preferred travel agent. Friendly and professional staff are there for all of our holiday requirements. Special... See more

Company replied

Rated 5 out of 5 stars

Caroline? was so helpful in helping us find a last minute holiday to Lake Garda. She took us through a number of different options regarding hotels and flights before my wife and I made our final cho... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 34 Oxford Street, DE5 3AP, Ripley, United Kingdom

  • 01773297043

4.9

Excellent

TrustScore 5 out of 5

715 reviews

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4.9

All reviews

(715)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful assistant and holiday…

Very helpful assistant and holiday booked in about twenty minutes with car park at airport too.

June 19, 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Keith and Eileen,

We're so glad we could assist you efficiently with your holiday booking and airport parking! Thank you for your kind words.

Kind Regards
Hays Travel Ripley

Rated 5 out of 5 stars

Really good

Really good

June 14, 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Thanks for taking the time to leave us some feedback

Hays Travel Ripley

Rated 5 out of 5 stars

Spoke with Julie to get us an holiday…

Spoke with Julie to get us an holiday so easy and understanding got the holiday in 15 minutes excellent service

June 13, 2026
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Reply from Hays Travel - Ripley

Pete,

We're so happy to hear our team made booking your holiday easy and efficient. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Holiday booking

Amy at the Ripley store was very helpful
Made booking very easy
Thankyou

June 10, 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Thank you for taking the time to leave a lovely review :-) I really appreciate it - Amy

Rated 5 out of 5 stars

Best team in Jays group

I made my experience before so check what I said then,but they are still the top team

June 2, 2026
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Reply from Hays Travel - Ripley

Thank you for taking the time to leave a lovely review ;-) we really appreciate it ....and the cakes :-)

Rated 5 out of 5 stars

Julie who sorted everything for me and…

Julie who sorted everything for me and my wife was fantastic ,delivered with everything we asked for and found it for a fantastic price won’t go anywhere else in future

June 9, 2026
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Reply from Hays Travel - Ripley

Thankyou so much for your kind words , it was an absolute pleasure to look after you both and find all you wanted , i will look forward to hearing all about your special holiday .
Julie :)

Rated 5 out of 5 stars

Kyle was great as usual very…

Kyle was great as usual very knowledgeable and helpful.

June 7, 2026
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Reply from Hays Travel - Ripley

Adrian,

We're so pleased you had a great experience with us. Thank you for booking with us again

Kind Regards
Kyle

Rated 5 out of 5 stars

Staff very knowledgeable and helpful

Staff very knowledgeable and helpful. One a separate occasion contacted my cruise company (P&O) on my behalf. Phoned me back 10 minutes later with the answer, “ all done and dusted” thank you.

May 20, 2026
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Reply from Hays Travel - Ripley

Thank you for taking the time to leave a lovely review. We really appreciate your feedback :-)

Rated 5 out of 5 stars

Very helpful staff. Thank you

Caroline was very helpful. We’ve never cruised before and she explained the whole process to us. Looking forward to our cruise and would definitely recommend!

May 21, 2026
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Reply from Hays Travel - Ripley

We're so glad we could assist you in planning your first cruise. We hope you have a wonderful time

Rated 5 out of 5 stars

Fantastic service as per usual.We…

Fantastic service as per usual.We always choose Hays Travel in Ripley Derbyshire as our preferred travel agent. Friendly and professional staff are there for all of our holiday requirements. Special thanks to AMY for her help and professional assistance in our latest booking David & Sheila England.

May 13, 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Thank you for taking the time to leave such lovely feedback ;-) Its always a pleasure to see you both and book your holidays - Amy

Rated 5 out of 5 stars

Excellent service

Excellent service

May 7, 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Thank you for taking the time to leave a positive review

Rated 5 out of 5 stars

Great service …

Very helpful friendly and knowledgeable employee helped me book a cruise holiday. Great service

May 5, 2026
Hays Travel - Ripley logo

Reply from Hays Travel - Ripley

Thank you for taking the time to leave a lovely review. I t was a pleasure to help book your cruise.

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