Again, absolutely brilliant experience. Once again Julie sorted us out with our 5th holiday booked with the Ripley branch. Super friendly and you are always felt welcomed. Thank you so much.
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See what reviewers are saying
A great team whose attention to detail is second to none. From a basic trip to Spain or the holiday of a lifetime these make sure everything is covered. I recommend Hays Travel in Ripley to every... See more
Company replied
Fantastic service as per usual.We always choose Hays Travel in Ripley Derbyshire as our preferred travel agent. Friendly and professional staff are there for all of our holiday requirements. Special... See more
Company replied
Caroline? was so helpful in helping us find a last minute holiday to Lake Garda. She took us through a number of different options regarding hotels and flights before my wife and I made our final cho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 Oxford Street, DE5 3AP, Ripley, United Kingdom
- 01773297043
4.9
Excellent
715 reviews
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Thank you
Totally understood what we were looking for. Good knowledge of various resorts and friendly.
February 6, 2026
Reply from Hays Travel - Ripley
Thankyou for you lovely review , was a pleasure to book your holiday.
Natalie :)
Caroline was excellent she delt with…
Caroline was excellent she delt with me professionally so no problem there.
February 1, 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a positive review. It is always a pleasure to book your holidays.
the lady at our local branch was very…
the lady at our local branch was very friendly and very helpful and soon got the holiday we wanted arranged
January 30, 2026
Reply from Hays Travel - Ripley
Thank you for leaving a lovey review. It was a pleasure to book your holiday
Very friendly and helpful staff
January 31, 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave us a positive review.
River cruise booking at Hays
Caroline who served us was very helpful and manged to answer all our queries
January 30, 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a lovely review. It was a pleasure to help book your river cruise.
I had an excellent & extremely helpful…
I had an excellent & extremely helpful agent Amy was very noligable about the area I was booking.
January 29, 2026
Reply from Hays Travel - Ripley
Patricia,
We appreciate you sharing your positive experience! We're so glad our agent's knowledge was helpful in planning your booking.
Kyle
Reply from Hays Travel - Ripley
Thank you for taking the time to leave us a positive review.
Used you for holidays for many years
Used you for holidays for many years, wouldn't go anywhere else. Pleasure to be around your very helpful and experienced staff.
January 27, 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a positive review. It is always a pleasure to book your holidays.
Simply The Best
Always helpful staff and they make booking a holiday so quick and easy
January 18, 2026
Reply from Hays Travel - Ripley
Thankyou for taking the time to leave a review. It was a pleasure to book your hotel. Hope to see you soon. Jade
Excellent service
Excellent service given for booking our holiday. Once our initial requirements were listed by the booking agent, she was very efficient in dealing with the holiday company we chose. We left very satisfied with the process involved.
January 22, 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a lovely review.
Usual helpful and friendly service from…
Usual helpful and friendly service from Hays Travel
in Ripley Derbyshire.
Keeps us going back. They make our holiday booking so easy.
January 24, 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a positive review. It was a pleasure to book your holiday.
Very polite staff Kyle ans Amy Helpful…
Very polite staff Kyle ans Amy Helpful with all our requests.Always book through Hays now for our holidays
January 21, 2026
Reply from Hays Travel - Ripley
Thankyou for a lovely review , it was pleasure to book your holiday.
Amy :)
Excellent customer service
Excellent customer service ! Jade answered all my questions and guided me through my booking of my Norway cruise with P&O.
Thank you so much for your patience and support !
January 20, 2026
Reply from Hays Travel - Ripley
Thankyou for your review , it was a pleasure to book your cruise .
Jade:)
Reply from Hays Travel - Ripley
Thanks for the lovely review! Always a pleasure to book you both
Impressive Service
We were impressed by our visit to Hays Travel, Ripley.
We saw Kyle, the manager, with whom we booked a cruise holiday.
We were attended to straight away. Kyle, was pleasant, knowledgeable, and helpful.
We have used them to book holidays before and we will use them again.
They provided an excellent service.
January 16, 2026
Reply from Hays Travel - Ripley
I appreciate you taking the time to share your experience. I am happy to hear that you were impressed with the service you received. We look forward to helping you again.
Kyle
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a positive review.
Reply from Hays Travel - Ripley
Thank you for taking the time to leave such lovely feedback. It was a pleasure to book your holiday for you - Caroline :-)
I spoke to the agent by phone and he…
I spoke to the agent by phone and he went through the paperwork and details to which I agreed he asked if I wanted to pay the deposit on the phone i said that I would pay the deposit in the office the next day but in the office I was asked to complete a new form only to find that the holiday had gone up by £ 500 which came as a complete shock ! 😳
January 12, 2026
Reply from Hays Travel - Ripley
We appreciate you sharing this. We're sorry the price increased after your phone conversation. We'll look into what happened to prevent this from occurring again. Kyle
They sorted the holiday that we wanted…
They sorted the holiday that we wanted quickly and efficiently at the price advertised.
January 12, 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a positive review. It is always a pleasure to help book your holidays.
Caroline
Caroline, as always , was so helpful and talked us through everything - she even went into the office on her day off which was also a Sunday to book it for us because we had missed the office opening hours on the Saturday when she was in . Thank you , Caroline .
January 12, 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a lovely review. It really was a pleasure to book your cruise. Caroline
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