Hays Travel - Rochdale Reviews 

1,042
TrustScore 5 out of 5

4.9

25/27 Yorkshire Street, OL16 1YL Rochdale, GB


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Rated 5 out of 5 stars

I’ve travelled with the help of Hays Travel for the last 6 years. A total of 10 holidays.At the branch in Rochdale the advice and completion of each travel arrangements has been excellent. They apprec... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with this local travel agency. Kim & Mae were incredibly attentive, really eager to please, and they guided me step-by-step until I reached the perfect trip outcome. I'l... See more

Company replied

Rated 5 out of 5 stars

Staff readily available and we were welcomed into the store. Quickly sorted out our requested city break (we arrived with all the info relating to everything we wanted..though had a couple of questi... See more

Company replied

Rated 5 out of 5 stars

being of a mature age and sometimes a bit confused I needed a very patient, friendly. respectful, positive person to help me book a cruise in line with my budget and my requirements and that is exactl... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 25/27 Yorkshire Street, OL16 1YL, Rochdale, United Kingdom

  • 01706 488650

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,042)

125,356 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing people

Amazing people, very helpful and friendly

July 19, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

MR MATTHEW CRONEY,

Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be very helpful and friendly. We truly appreciate your kind words.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

As usual knowledgeable and helpful…

As usual knowledgeable and helpful staff.

July 22, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful feedback. We are so pleased to hear that our team provided you with such helpful and knowledgeable service.

Rated 5 out of 5 stars

Kim at the Rochdale branch went out of…

Kim at the Rochdale branch went out of her way to explain and show us the best deals and packages that suited us.

July 19, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

We are so pleased to hear that our team member went above and beyond to assist you in finding the perfect package. Thank you for sharing your positive experience with us.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Always Accomodating & look for the best…

Always Accomodating & look for the best deals we are Always satisfied with the great service

July 12, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful feedback! We are so pleased to hear that you are always satisfied with our great service and that we can find the best deals for you.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

I’ve travelled with the help of Hays…

I’ve travelled with the help of Hays Travel for the last 6 years. A total of 10 holidays.At the branch in Rochdale the advice and completion of each travel arrangements has been excellent. They appreciate my difficulties as an elderly, single travel and always make sure that I understand all the documents and travel arrangements. I would not go to any other company for my travel arrangements.

July 19, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you so much for your wonderful review! We are so pleased to hear that you consistently have such a positive experience with our team. We truly appreciate your kind words and look forward to assisting you with future bookings.

Kind Regards
Hays Travel Rochale

Rated 5 out of 5 stars

The agent was very helpful and pleasant…

The agent was very helpful and pleasant with booking our holiday.
Everyone is always helpful when I go in for or advice

July 18, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and pleasant in assisting you with your holiday booking. We appreciate your kind words.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Great experience

Great experience, very helpful, explained ever to us. Always book with Hays Travel

July 17, 2026
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Reply from Hays Travel - Rochdale

Thank you so much for your wonderful feedback! We are delighted to hear that you had such a great experience and that everything was clearly explained. We truly appreciate your loyalty and look forward to assisting you again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The staff were very knowledgeable and…

The staff were very knowledgeable and helpful.

July 14, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful review! We are so pleased to hear that you found our team to be knowledgeable and helpful. Your feedback is greatly appreciated.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We always have a good experience when…

We always have a good experience when visiting the Rochdale branch. Very helpful staff. We have never been disappointed. The staff are very efficient and easy to approach. The booking process was made very easy.

July 12, 2026
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Reply from Hays Travel - Rochdale

Thank you for your review Mr Mellor. We are all always here and happy to help :)

Rated 5 out of 5 stars

Mae Looked after us

Mae , looked after us and did a great job of finding the trip we wanted to go on

July 11, 2026
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Reply from Hays Travel - Rochdale

Thank you for your wonderful feedback! We are so pleased to hear that our team member did a great job of finding the trip you wanted to go on. We truly appreciate you taking the time to share your thoughts.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Excellent service

Excellent service, polite, helpful and matched online deal. Always use Hays Travel, great service

July 2, 2026
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Reply from Hays Travel - Rochdale

Thank you so much for your wonderful feedback! We are so pleased to hear that you found our service excellent and helpful, and that we could match the online deal for you. We truly appreciate your loyalty and look forward to assisting you with your future travel plans.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

The lady that helped us got the the holiday we wanted she looked at a few for us and we are very happy with what we chosen

The lady that helped us got the holiday we wanted she was very helpful she went through few for us we are very happy with what we chosen

July 5, 2026
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Reply from Hays Travel - Rochdale

Thank you for your wonderful review! We are so pleased to hear that our team was helpful in finding the perfect holiday for you. We hope you have a fantastic trip!

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Evie was great at sourcing many…

Evie was great at sourcing many different holidays for us . Nothing was too much

June 29, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful feedback! We are so pleased to hear that our team was able to assist you in finding many different holiday options.

Rated 5 out of 5 stars

Jo and Kevin, always happy to call

We have used Hays travel for several years and have always found all the staff in the Rochdale team very helpful. They always find what we need and are professional with all of our bookings.

June 23, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

We are so pleased to hear that you've consistently found our team to be very helpful and professional with all your bookings over the years. It's wonderful to know we can always find what you need.

Kind Regards

Rated 5 out of 5 stars

Excellent staff

Excellent staff

June 26, 2026
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Reply from Hays Travel - Rochdale

Thank you for your review! see you very soon :)

Rated 5 out of 5 stars

City break to Porto.

Staff readily available and we were welcomed into the store.
Quickly sorted out our requested city break (we arrived with all the info relating to everything we wanted..though had a couple of questions, which were answered).
Holiday booked. 😃

June 30, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Hi Ian, thank you for your review. We are always happy and ready to help :)

Rated 5 out of 5 stars

Always really helpful and informative

Always really helpful and informative

June 29, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Nina Kelly,

Thank you for taking the time to share your positive feedback with us. We truly appreciate your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this local travel agency. Kim & Mae were incredibly attentive, really eager to please, and they guided me step-by-step until I reached the perfect trip outcome. I'll certainly consider using this travel agency again. Much appreciated.

June 20, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

We are so pleased to hear you had an excellent experience with us. Guiding you to the perfect trip is always our goal, and we appreciate your kind words. We look forward to assisting you again!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Great staff.

Evie is fantastic. Very friendly, personable, knows the customer needs and always delivers.

June 24, 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

We are so pleased our team provided such a positive experience. Thank you for your kind words.

Kind Regards
Hays Travel

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