We knew nothing at all about going on a cruise. Kim was very patient and explained to us about the different cruise liners, their destinations and the various ports of call. Having chosen a cruise, s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful travel consultant and Hays manager Kim, who contact a travel company I had used and just returned from a river cruise and signed up on the ship for a cruise in 2027. They got the discount... See more
Company replied
Speaking with a person in the flesh... We went into the Rochdale Branch of Hays Travel and spoke to Evie, who we always like her to help us with our holidays. After having seen another holiday on the... See more
Company replied
Evie was very knowledgeable and extremely helpful in helping me book a surprise trip for my husband. She made it all so easy even though I have never booked a trip on my own before.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25/27 Yorkshire Street, OL16 1YL, Rochdale, United Kingdom
- 01706 488650
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady gave us wot we were looking…
The lady gave us wot we were looking for at the right price no upselling
April 13, 2026
Reply from Hays Travel - Rochdale
Thank you for booking with us
Very helpful picking the most suitable…
Very helpful picking the most suitable holiday for our needs, good amount of research on compared available offers
April 13, 2026
Reply from Hays Travel - Rochdale
Thank you for booking with us :)
Great friendly and experienced
Great and friendly service,was very knowledgeable and very helpfull.
Helped us both to get the best package which most suited us.
Highly recommend booking with Hays Travel
April 12, 2026
Reply from Hays Travel - Rochdale
Thank you so much! We hope you have a nice time
Feeling welcome
As always when booking we were made to feel that they wanted to assist us.
April 11, 2026
Reply from Hays Travel - Rochdale
Thank you for booking with us
Kim was very good efficient and friendly
April 17, 2026
Reply from Hays Travel - Rochdale
Thank you very much!
Great staff
Great staff, very very helpful and have lots of information about the places you’re going. First class. 👏
April 11, 2026
Reply from Hays Travel - Rochdale
Thank you for booking again :)
Helpful and patient service
Helpful and patient service. put everything into meeting our requirements
April 12, 2026
Reply from Hays Travel - Rochdale
Thank you very much
Very good service everything explained…
Very good service everything explained well and booking straight forward
April 12, 2026
Reply from Hays Travel - Rochdale
Thank you for booking!
Always helpful
We always book with Hays but a different girl today. Obviously new to the Rochdale shop as we hadn't seen her before but she was very helpful and patient to help us find what we wanted. Well done Mae.
April 3, 2026
Reply from Hays Travel - Rochdale
Thank you for booking!
The staff were very helpful no hassle…
The staff were very helpful no hassle at all and got me a very good deal
April 3, 2026
Reply from Hays Travel - Rochdale
Thank you so much
Very helpful and knowledgeable thx
January 19, 2026
Reply from Hays Travel - Rochdale
Hope you have a nice time
Greek holiday
Rang Hays for a price on a certain holiday. Kim cheerfully answered the call and quickly ascertained the chosen hotel. She went through all options with me including booking extra leg room seats, and gave an acceptable price for the holiday. All in all, very quick and easy to complete. We are very happy with the service received as usual. Very pleasant experience. Thank you.
April 1, 2026
Reply from Hays Travel - Rochdale
Thank you for booking with us :)
Always happy to with service and help…
Always happy to with service and help you get at hays travel rochdale this time our helper was evie 👍
March 29, 2026
Reply from Hays Travel - Rochdale
Thank you for booking with us :)
Kim went above and beyond to get my…
Kim went above and beyond to get my holiday sorted
March 28, 2026
Reply from Hays Travel - Rochdale
Thank you so much
Patient kind and helpful
We were indecisive about which holiday we wanted but Ella in Rochdale was patient, polite and very helpful. Eventually we took brochures home and rang later with our choice. A good service Hays travel.
March 28, 2026
Reply from Hays Travel - Rochdale
Thank you for booking :)
Evie was very helpful she got us a…
Evie was very helpful she got us a really great deal and we where so happy with that New York deal thank you Evie
March 26, 2026
Reply from Hays Travel - Rochdale
Thank you so much :) Hope you have an amazing time
Spoke to Mea very helpful told me…
Spoke to Mea very helpful told me everything i needed to know.
March 26, 2026
Reply from Hays Travel - Rochdale
Thank you so much for taking the time to review us this review and glad we could help
Great customer service
March 21, 2026
Reply from Hays Travel - Rochdale
Thank you so much for booking with us
I told the consultant Kim what I wanted…
I told the consultant Kim what I wanted in a holiday and she understood what I wanted and helped me choose my ideal holiday. Because she was so helpful we booked the holiday with your company.
March 22, 2026
Reply from Hays Travel - Rochdale
Thank you so much for choosing to book with us here in Rochdale
Excellent service
Helpful staff member, answered my questions, found my holiday at a good price. This is why I always book my holidays through Hays
March 21, 2026
Reply from Hays Travel - Rochdale
Thank you for booking with us again. Wishing you a wonderful holiday
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.