We knew nothing at all about going on a cruise. Kim was very patient and explained to us about the different cruise liners, their destinations and the various ports of call. Having chosen a cruise, s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful travel consultant and Hays manager Kim, who contact a travel company I had used and just returned from a river cruise and signed up on the ship for a cruise in 2027. They got the discount... See more
Company replied
Speaking with a person in the flesh... We went into the Rochdale Branch of Hays Travel and spoke to Evie, who we always like her to help us with our holidays. After having seen another holiday on the... See more
Company replied
Evie was very knowledgeable and extremely helpful in helping me book a surprise trip for my husband. She made it all so easy even though I have never booked a trip on my own before.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25/27 Yorkshire Street, OL16 1YL, Rochdale, United Kingdom
- 01706 488650
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and efficient
March 21, 2026
Reply from Hays Travel - Rochdale
Thank you for sharing this and for choosing us to book your holiday
Reply from Hays Travel - Rochdale
Thank you for booking with us
Hays provided an excellent service and…
Hays provided an excellent service and I look forward to the same until our holiday in August 2026.
March 12, 2026
Reply from Hays Travel - Rochdale
thankyou for booking with us :)
Reply from Hays Travel - Rochdale
Thank you so much for trusting in us to book your holiday
Reply from Hays Travel - Rochdale
Thank you :)
Booked a holiday through Hays Travel…
Booked a holiday through Hays Travel recently and Mae was amazing. She was really friendly and made the whole process so easy. She took the time to go through a few options with me and helped find something that was exactly what I was looking for.
Nothing felt rushed and she explained everything clearly, which made it all a lot less stressful. You can tell she genuinely cares about helping people find the right holiday.
Really great service — I’d definitely book with Hays Travel again and would 100% recommend Mae!
March 13, 2026
Unprompted review
Reply from Hays Travel - Rochdale
Thankyou for booking with us :)
Reply from Hays Travel - Rochdale
Thank you so much for taking the time to write us this review
Staff very helpful and knowledgeable
Staff very helpful and knowledgeable, booked a cruise
March 13, 2026
Reply from Hays Travel - Rochdale
Thank you so much for trusting us with your booking
Reply from Hays Travel - Rochdale
Thank you for booking yet another amazing trip with us
Understanding and patient with your…Exemplary
Understanding and patient with your requests
March 2, 2026
Reply from Hays Travel - Rochdale
Thankyou for coming back to us again booking another lovely trip.
Kim was not only very clear but gave…
Kim was not only very clear but gave information about the area we were booking
March 9, 2026
Reply from Hays Travel - Rochdale
thankyou for booking :)
Absolutely fantastic .
Absolutely fantastic .
Went from having a holiday cancelled to a carefully chosen replacement holiday .
March 5, 2026
Reply from Hays Travel - Rochdale
Thank you for your support and we all wish you a very happy holiday
Comfortable discussion with the Hayes…
Comfortable discussion with the Hayes representitive to put together and finalise the short holiday
February 26, 2026
Reply from Hays Travel - Rochdale
Thank you for booking with us :)
Very competent member of staff .
Very competent member of staff .
Booked a holiday as requested
March 4, 2026
Reply from Hays Travel - Rochdale
Thank you for booking with us :)
Looked after by Claire at Hays Rochdale
Claire took the time to look at various options for us, before we decided on our Alaskan cruise adventure, and the booking process was clear and fully explained. We've plenty more holidays to take, and would not hesitate to recommend Claire at Hays Travel Rochdale to our friends.
February 25, 2026
Reply from Hays Travel - Rochdale
Thank you so much for booking with us :)
Reply from Hays Travel - Rochdale
Thank you for booking with us :)
Kim at the Rochdale Branch
Kim at the Rochdale Branch - was great and remembered me from my previous bookings, and found a great deal for me/ lovely girl!!
C
x
February 23, 2026
Reply from Hays Travel - Rochdale
Thankyou for booking with us :)
Excellent service.
Evie listened to what we required and definitely delivered, giving us several options for a typical quiet Greek holiday that was very reasonable priced . Thank you for your service- I would definitely recommend Hayes travel .
February 28, 2026
Reply from Hays Travel - Rochdale
thankyou for booking :)
We book with Hayes in Rochdale for…
We book with Hayes in Rochdale for every trip we take abroad the staff are always very friendly and extremely helpful.
February 26, 2026
Reply from Hays Travel - Rochdale
thankyou for booking with us :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.