Received a Hays Travel update letting me know the Celebrity Cruises were launching their 2028 cruises. It was easy to check out availability on the website and 1 phone call provided me with a comprehe... See more
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See what reviewers are saying
Your staff are really helpful nothing is to much trouble we have touch more booking required ie Flightsect so looking forward to your call Regards Peter
Company replied
As always it was a very enjoyable experience booking my holiday with Hays and because Charlotte has booked numerous cruises for me now, we know each other well and Charlotte knows what i like and am l... See more
Company replied
Visited the Romsey branch yesterday 12/08/26 to book a holiday. We were helped by Emma who was very thorough, friendly and looked at all options with us. She made us feel at ease throughout and made t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 The Hundred, SO51 8GD, Romsey, United Kingdom
- 01794 517700
4.9
Excellent
1K reviews
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Exceptional service as always
Exceptional service as always, going the extra mile to make sure the holiday meets our special needs. Always friendly and helpful. Absolutely brilliant.
May 1, 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review. This will be passed across to Tasha- Ava
I was seen by Charlotte who dealt with…
I was seen by Charlotte who dealt with me in an excellent way. Very happy with the service.
April 30, 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to complete the feedback. I am so glad we got something booked for you and hope you have a lovely time away. - Charlotte
Romsey branch
Ava at the Romsey branch was exceptionally helpful especially as we changed hotels later in the day after booking earlier
April 30, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback. It was a pleasure helping you - Ava
More cruises successfully booked for us…
More cruises successfully booked for us by Natasha. Brilliant service as always.
April 29, 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review. This will be passed across to Tasha- Ava
As usual Tasha was very knowledgeable
As usual Tasha was very knowledgeable, helpful and patient and gave us the confidence to book there and then
April 21, 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review. This will be passed across to Tasha- Ava
Charlotte was very professional
Charlotte was very professional and made booking our holiday very easy
April 17, 2026
Reply from Hays Travel - Romsey
I appreciate your kind words! I am so happy to hear your booking experience was made easy. Thanks for your feedback. - Charlotte
Great service
Great service.
Charlotte worked hard to get the best deal for a complex booking. She researched a number of operators to reach the optimum one. Many thanks.
April 26, 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to complete the feedback. I hope you have a lovely time away and look forward to seeing you again soon - Charlotte
Jamie at Romsey was very helpful when…
Jamie at Romsey was very helpful when making the booking. Before, on the telephone, Charlotte and Ava gave great guidance and made enquiries on my behalf.
April 17, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback. It was a pleasure helping you - Ava
Great staff
Jamie and Ava were so helpful and made me feel confident to book the holiday
April 19, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, I will make sure this is passed onto Ava and Jamie. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank you for your review, I am glad we made this an easy process for you! - Charlotte
Very professional service.
Extremely pleasant young lady to deal with. Very professional, answered all my queries and clearly explained the itinerary.
April 17, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, it was a pleasure to assist with your booking. - Tasha, Branch Manager.
The young lady that helped me was so…
The young lady that helped me was so good and made it easy
April 15, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, I will make sure this is passed onto Ava. - Tasha, Branch Manager.
Charlotte is always so patient and…
Charlotte is always so patient and helpful. All the staff in this branch are fabulous 👌
Australia rebooked 😀
April 14, 2026
Reply from Hays Travel - Romsey
Thank you for your kind comments. Always a pleasure! We will see you again soon! - Charlotte
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, I will make sure this is passed onto Emma. - Tasha, Branch Manager.
So helpful and knowledgeable about the…
So helpful and knowledgeable about the whole thing , amazing
April 7, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, I will make sure this is passed onto Emma. - Tasha, Branch Manager.
Emma was very patient
Emma was very patient, thorough, efficient , friendly and very helpful
April 5, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, I will make sure this is passed onto Emma for her to see. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words. - Tasha, Branch Manager.
Tasha was very welcoming and helpful
Tasha was very welcoming and helpful, listened to our wants and needs, and used her specialist knowledge to identify opportunities for us to consider. Her advice on the benefits of considered options helped us to fix on our preferences, and her prompt follow up helped us to finalise our bookings.
March 28, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, I'm so pleased we could get your booking secured! - Tasha, Branch Manager.
We were served very promptly with lots…
We were served very promptly with lots of helpful suggestions about our holiday in a very friendly manner
April 2, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, I will make sure this is passed onto Caitlin to see. - Tasha, Branch Manager.
Staff were incredibly helpful and the…
Staff were incredibly helpful and the whole experience was brilliant
January 22, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, I will make sure Charlotte sees this. - Tasha, Branch Manager.
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