Received a Hays Travel update letting me know the Celebrity Cruises were launching their 2028 cruises. It was easy to check out availability on the website and 1 phone call provided me with a comprehe... See more
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See what reviewers are saying
Your staff are really helpful nothing is to much trouble we have touch more booking required ie Flightsect so looking forward to your call Regards Peter
Company replied
As always it was a very enjoyable experience booking my holiday with Hays and because Charlotte has booked numerous cruises for me now, we know each other well and Charlotte knows what i like and am l... See more
Company replied
Visited the Romsey branch yesterday 12/08/26 to book a holiday. We were helped by Emma who was very thorough, friendly and looked at all options with us. She made us feel at ease throughout and made t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 The Hundred, SO51 8GD, Romsey, United Kingdom
- 01794 517700
4.9
Excellent
1K reviews
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Reply from Hays Travel - Romsey
Thank you for leaving this review, I have passed this onto Ava and we appreciate you taking the time to leave this feedback. Many thanks, Jamie :)
Holiday in Corfu
Emma took time to listen carefully to what we wanted and did not rush us into making any decisions.
June 3, 2026
Reply from Hays Travel - Romsey
Thank you for leaving this review, I have passed this onto the agent and we appreciate you taking the time to leave such a lovely review :) Jamie
Ava was very professional,we booked our…
Ava was very professional,we booked our holiday,Ava very knowledgeable,and so helpful.We booked last year at Hayes travel.We will be booking again.
June 3, 2026
Reply from Hays Travel - Romsey
Thank you for leaving this, I have passed this onto Ava and she is grateful for you taking the time to leave this. Many thanks, Jamie :)
Ava was a lovely informative young…
Ava was a lovely informative young lady. Although I felt the whole shop was a bit opressive. You could hear a pin drop. I was having a joke with Ava and felt awkward when we laughed. It could do with a bit of music playing.
June 3, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback and Thank-you for your kind words on my service. I have passed your comments about music onto management for review. - Ava
Emma was amazing she got us the holiday…
Emma was amazing she got us the holiday we wanted and went above and beyond to make sure everything we wanted we got and she did more,very polite friendly had lots of knowledge of different hotels and places, will definitely use them again and recommend Emma and the company
June 1, 2026
Reply from Hays Travel - Romsey
Thank you for your wonderful review! We are so pleased to hear that our colleague provided such excellent service and found you the perfect holiday. We appreciate your kind words and look forward to assisting you again.
Caitlin extremely helpful
Caitlin extremely helpful, very patient as we didn't have a straightforward booking kept looking until we were happy with what she found .credit to the company thank you
May 31, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback and for your kind words, I'll make sure Caitlin see's this. - Tasha, Branch Manager.
I wouldn’t trust anyone else to book my…
I wouldn’t trust anyone else to book my holidays. Excellent service always happy to help.
May 19, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback and for your kind words, it's always a pleasure to help with your trips! - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback and for your kind words, I'll make sure Jamie gets to read this. - Tasha, Branch Manager.
Helpful advice and great customer service
Charlotte always provided really helpful advice and it’s a pleasure booking our holidays with her
May 22, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback and for your kind words, I'll make sure to pass this onto Charlotte. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback and for your kind words. - Tasha, Branch Manager.
Great booking
Very helpful and done her best too get a good price . Dropped our passports off and found the rest of the staff very pleasant .
May 12, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback and for your kind words, I'm so pleased you found the booking experience easy! - Tasha, Branch Manager.
Very helpful staff
May 10, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback, it is appreciated. - Tasha, Branch Manager.
As good as ever x
Yet again, Jamie made us feel welcome and special when booking out next holiday.
Thank you to all the team in Romsey.
xx
May 10, 2026
Reply from Hays Travel - Romsey
Thank you very much, it is always a pleasure to help sort your holidays out :) Many thanks, Jamie
Knowledgeable and Helpful
Staff pleasant, knowledgeable and extremely helpful. Very happy with their service.
May 9, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback. It was a pleasure helping you - Ava
polite advisors in Romsey
polite advisors in Romsey. Very attentive and knowledgeable. Will return.
May 1, 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review - Emma
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback - Caitlin
Friendly and professional service
Friendly and professional service. Very knowledgable about booking cruise holidays and associated payment schemes/travel insurance. Many Thanks to Tasha for making our booking experience so easy
May 3, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback. We will pass this onto Tasha. - Ava
Reply from Hays Travel - Romsey
Thank you so much for your lovely review. This will be passed across to Tasha- Ava
It is just so nice to pop in to Hays…
It is just so nice to pop in to Hays travel & come out having booked a holiday with ease.
Ava was delightful, polite, friendly.. much less hassle than if I'd done it myself online.
Thank you for your help.
May 1, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback. It was a pleasure helping you - Ava
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