Received a Hays Travel update letting me know the Celebrity Cruises were launching their 2028 cruises. It was easy to check out availability on the website and 1 phone call provided me with a comprehe... See more
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Your staff are really helpful nothing is to much trouble we have touch more booking required ie Flightsect so looking forward to your call Regards Peter
Company replied
As always it was a very enjoyable experience booking my holiday with Hays and because Charlotte has booked numerous cruises for me now, we know each other well and Charlotte knows what i like and am l... See more
Company replied
Visited the Romsey branch yesterday 12/08/26 to book a holiday. We were helped by Emma who was very thorough, friendly and looked at all options with us. She made us feel at ease throughout and made t... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 The Hundred, SO51 8GD, Romsey, United Kingdom
- 01794 517700
4.9
Excellent
1K reviews
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Honeymoon booking
Went in a saw Tasha about booking our honey moon. Been in multiple times now over the years and as always, we had multiple options shown to us explaining each hotel and packages available. Booked our honeymoon the next day. Thanks again for everything. Nothing is ever too much for the team in there.
June 25, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback, it's always a pleasure to assist with your trips! - Tasha, Branch Manager
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff made booking easy
June 18, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback, I will make sure it is passed on. - Tasha, Branch Manager
Made booking fun
Charlotte & Jamie were very helpful in sorting out all of our requirements
June 23, 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to complete the feedback. We look forward to seeing you again soon! - Charlotte
Booking completed!
Charlotte listened to my thoughts and provided quotes, following them up after giving me time to consider them . Whoever answered the phone, they had access to previous discussions/quotes, so they could respond quickly and effectively. I never felt rushed - Charlotte was always patient and helpful. When I called in ,Emma was able to complete the booking for me, but even so, Charlotte took the time to come over and say hello when she was free. Always a personal service.
June 23, 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to complete the feedback and for your lovely words. I hope you enjoy your holiday and look forward to seeing you again soon! - Charlotte
Excellent service from Caitlin
Excellent service from Caitlin. Personable and knowledgeable.
Thank you
June 11, 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review. It is always a pleasure helping you book your holidays! - Caitlin
Staff and booking was a pleasure got…
Staff and booking was a pleasure got holiday and price we wanted and very helpful
June 16, 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely feedback! I will pass this onto the agent - Emma
An EXTREMELY well run office
An EXTREMELY well run office. Emma always books my holidays for me but I always get great service from everyone. It’s a lovely environment in store and they all make a lovely cuppa tea! Wouldn’t go anywhere else to book my holidays - thank you all!
June 14, 2026
Reply from Hays Travel - Romsey
Thank you so much for your wonderful review. It is always a pleasure helping you book your holidays! - Emma
Fabulous service
Fabulous service, in particular Tash. She is a superstar. Very happy and satisfied customers, thank you Jo Maloney 🙂
June 7, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, it is always a pleasure to help you and your family. - Tasha, Branch Manager
Very helpful and knowledgeable
Very helpful and knowledgeable . Knew what we wanted and guided us towards a solution.
June 14, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, it was a pleasure to help with your bookings. - Tasha, Branch Manager
First class travel advice
Having Visited the Romsey Branch of Hayes travel quite a few times over the past couple of years,I have always found the staff very friendly,helpful and knowledgable.Although Ive mainly dealt with Emma the other members of staff are always willing to assist in giving friendly advice
June 10, 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review. It is always a pleasure helping you book your holidays - Emma
The team is always super helpful and…
The team is always super helpful and totally engaged in making our holiday the best
June 12, 2026
Reply from Hays Travel - Romsey
Thank you for leaving this nice review, we do appreciate you taking the time to and it is always a pleasure to help. Many thanks, Jamie :)
Tash was very professional and was able…
Tash was very professional and was able to make my booking with ease. Many thanks.
June 5, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback, it is appreciated. - Tasha, Branch Manager
Charlotte made booking a holiday very…
Charlotte made booking a holiday very easy and she was so helpful.
June 11, 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to complete the feedback. I hope you have a lovely time and look forward to seeing you again soon! - Charlotte
Reply from Hays Travel - Romsey
Thank you for taking the time to complete the feedback. We look forward to seeing you again soon! - Charlotte
We have two trips in our minds to…
We have two trips in our minds to Europe and once we had explained our aspirations, the staff member then set about putting together the travel packages that met our requirements. The offer of tea or coffee definitely helped whilst all the travel arrangements were being compiled.
June 9, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback, it is appreciated. -Ava
Fantastic positive attitude
Fantastic positive attitude
Quick service..booked my holiday in 25 mins..I had difficulties transferring payment from one bank to another to pay for my holiday..Tasha was super helpful guiding me through the stages to make that transaction happen!
June 8, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, it was a pleasure to help with your trip! - Tasha, Branch Manager.
Emma-Jane was incredibly helpful
Emma-Jane was incredibly helpful, taking the time to listen to what we wanted and making suggestions.
June 6, 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely comments. It was a pleasure helping you find your holiday - Emma
Very good zervice
June 5, 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback and for your kind words. - Ava
Prompt expert service
June 4, 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review. I will pass this onto the agent - Emma
I have always found Hayes travel a good…
I have always found Hayes travel a good and helpful and very confident with the advice you need help with whether it’s money card or cruise information ! Ans we have always good assistance with Jamie in Romsey and Charlotte ,I always recommend your shop in Romsey to tell prior who we book with regards Mrs Irene Rich
May 28, 2026
Reply from Hays Travel - Romsey
We are so pleased to hear you consistently find our team helpful and confident with all your travel needs. It's wonderful that you recommend our services! Many thanks, Jamie :)
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