Karen was fantastic at helping me Make the choice of booking our cruise and was oozing With her expertise advice , from now on il always pop into Hayes Travel in Rothwell to book a holiday and neve... See more
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Fantastic Sales advisor Holly, nothing was too much trouble for her , answering all our queries..she worked really hard with us and found us a holiday tailored to our specific needs, she explained ev... See more
Company replied
This time it was Karen, who sorted use out (as Adam need a rest from our wind-ups). As normal excellent service, sorted our River Cruise with a great deal. Visiting Hays Travel in Rothwell (all memb... See more
Company replied
The staff in this branch are amazing,all really friendly but especially Karen..she’s gone above and beyond finding me and my group the best holiday/price/deal. The patience,plus knowledge and unders... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Jail Yard Parade, LS26 0AF, Rothwell, United Kingdom
- 01138275441
4.9
Excellent
505 reviews
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Reply from Hays Travel - Rothwell
Thank you for your wonderful review! We are so pleased to hear that you received such helpful assistance with your cruise booking. We hope you have a fantastic trip!
Karen was fantastic at helping me
Karen was fantastic at helping me
Make the choice of booking our cruise and was oozing
With her expertise advice , from now on il always pop into Hayes
Travel in Rothwell to book a holiday and never online again with other travel companies
June 27, 2026
Reply from Hays Travel - Rothwell
Thank you for your wonderful review! We are so pleased to hear you had such a positive experience. We look forward to assisting you with future travel plans.
Thanks to the staff at Hays Rothwell
Thanks to the staff at Hays Rothwell branch, in particular to Adam who was very patient and helped us decide on the best options for our holiday to take into account our preferences and needs.
June 20, 2026
Unprompted review
Reply from Hays Travel - Rothwell
We're so pleased that Adam helped you find the perfect holiday, considering all your preferences. Thank you for your wonderful feedback!
Received excellent treatment from Adam
Received excellent treatment and Adam managed to get the holiday we wan and when we wanted
June 10, 2026
Reply from Hays Travel - Rothwell
We are so pleased we could help you find your ideal holiday. Thank you for your kind words.
Great Service as always from Adam at…
Great Service as always from Adam at Rothwell branch 👏 thank you for looking after us 😀
June 12, 2026
Reply from Hays Travel - Rothwell
We're so happy to hear you had a great experience! We appreciate your kind words.
Friendly and very helpfull
May 31, 2026
Reply from Hays Travel - Rothwell
Thank you so much for taking the time to leave a lovely review!
Very well treated by Adam sorted…
Very well treated by Adam sorted everything out fr us thank u
May 31, 2026
Reply from Hays Travel - Rothwell
Thank you so much for taking the time to leave such a lovely review!
Lady in branch was amazing.
May 31, 2026
Reply from Hays Travel - Rothwell
Thanks so much for your lovely review! We’re so glad you had such a great experience in branch.
went in to enquire and ended up buying…
went in to enquire and ended up buying our first cruise. lots of good friendly advice and able to select much more in person than online
June 4, 2026
Reply from Hays Travel - Rothwell
We are so pleased to hear you had such a positive experience booking your first cruise with us. We appreciate your kind words!
Fantastic Sales advisor Holly
Fantastic Sales advisor Holly, nothing was too much trouble for her , answering all our queries..she worked really hard with us and found us a holiday tailored to our specific needs, she explained everything to us and took all the pressure off for us
Thankyou Holly @Hayes
June 2, 2026
Reply from Hays Travel - Rothwell
Thank you for your wonderful review! We are so pleased to hear that Holly was so helpful in finding your perfect holiday. We appreciate your kind words.
Reply from Hays Travel - Rothwell
Thankyou for your kind words!
Karen made us feel very relaxed not…
Karen made us feel very relaxed not trying to push us into something we didn’t want.
In the end she came up with a cruise that seems ideal for us, as this is the first time we’ve tried this kind of holiday.
Thanks Karen for being so patient with us.
May 24, 2026
Reply from Hays Travel - Rothwell
Thank you so much for your kind words! 😊 I’m so pleased we could help you feel at ease and find the perfect cruise for your first experience!
Reply from Hays Travel - Rothwell
We're so glad we could help you book your holiday! Thank you for your kind words.
We booked our cruise on the advice of…
We booked our cruise on the advice of Karen. We told her what we wanted and she came up trumps. All the staff here are very helpful but Karen was our go to. We have just booked another cruise and will be in and out to see her very often 😁
May 22, 2026
Reply from Hays Travel - Rothwell
We are so happy to hear we could help you find the perfect cruise! We look forward to seeing you again soon.
Reply from Hays Travel - Rothwell
Thank you so much for your kind review! 😊 We’re really pleased to hear everything went well and that you had a great experience with our team. We hope to see you again soon!
I picked a holiday for my birthday but…
I picked a holiday for my birthday but when we checked the reviews it wasn’t very nice the assistant was very helpful he changed my hotel for somewhere much better
May 7, 2026
Reply from Hays Travel - Rothwell
We're so glad we could help you find a much better hotel for your birthday holiday! We appreciate your kind words.
Excellent service as always
Excellent service as always. Karen was really helpful as usual. Would highly recommend Hays travel in Rothwell.
May 14, 2026
Reply from Hays Travel - Rothwell
Thank you so much for your lovely feedback :)
Reply from Hays Travel - Rothwell
Thank you so much for your lovely feedback :)
Excellent service
Nothing was too much for the young lady that dealt with our booking, she went out of her way to make sure we got what we wanted
May 9, 2026
Reply from Hays Travel - Rothwell
Thank you so much for your lovely feedback :)
The guy was very helpful,couldn't have…
The guy was very helpful,couldn't have done more to help Would recommend the Rothwell branch very highly.
May 7, 2026
Reply from Hays Travel - Rothwell
We're happy to hear that Adam was so helpful! We appreciate your recommendation of our branch and your positive feedback.
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