I spoke to a lovely lady named Jane at Hayes Travel Rothwell she was great answered my questions,Holiday booked & sorted really quickly so efficient the staff at this Travel Agency brilliant thank you... See more
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The staff in this branch are amazing,all really friendly but especially Karen..she’s gone above and beyond finding me and my group the best holiday/price/deal. The patience,plus knowledge and unders... See more
Company replied
This time it was Karen, who sorted use out (as Adam need a rest from our wind-ups). As normal excellent service, sorted our River Cruise with a great deal. Visiting Hays Travel in Rothwell (all memb... See more
Company replied
Fantastic Sales advisor Holly, nothing was too much trouble for her , answering all our queries..she worked really hard with us and found us a holiday tailored to our specific needs, she explained ev... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Jail Yard Parade, LS26 0AF, Rothwell, United Kingdom
- 01138275441
4.9
Excellent
532 reviews
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Booked with Karen again
Booked with Karen again. Excellent experience as usual no problems. Seeing Karen is the beginning of our holiday every time.
March 14, 2026
Reply from Hays Travel - Rothwell
We appreciate you booking with us again! We are happy to hear that you consistently have an excellent experience!
Adam was a pleasure as always ...
Adam was a pleasure as always .... great customer service 10 out of 10
March 15, 2026
Reply from Hays Travel - Rothwell
We appreciate you sharing your kind words; it is great to hear about the wonderful customer service you experienced. Thank you.
Outstanding service by holly goes above…
Outstanding service by holly goes above and beyond to help
March 14, 2026
Reply from Hays Travel - Rothwell
We really appreciate you taking the time to leave us such positive feedback! We are so glad that you were happy with our service.
Hayes Travel - Rothwell Branch
From walking in the door I was met with a welcoming greeting and the service was instant
Everything about the process was fully explained and friendly atmosphere made it a simple process to swiftly book the required holiday.
I would definitely recommend the branch and definitely will be rebooking future trips at this branch.
We also enquired regarding currency exchange again which was also fully explained.
March 12, 2026
Reply from Hays Travel - Rothwell
Thank you for taking the time to share your experience. We're happy to hear that you received a warm welcome and that booking your holiday was a simple process. We appreciate your recommendation and look forward to assisting you with future trips.
Excellent service very helpful staff so…
Excellent service very helpful staff so friendly can't do enough for you
February 26, 2026
Reply from Hays Travel - Rothwell
Thank you for your lovely feedback :)
Reply from Hays Travel - Rothwell
Thankyou for your kind words!
Always keen to recommend this travel…
Always keen to recommend this travel agency. They’re all really helpful and knowledgeable, never feel rushed and they go over and above to arrange what you want for your trip.
February 20, 2026
Reply from Hays Travel - Rothwell
Thankyou for your kind words! Always happy to help!
Walked a distance to find Hays travel…
Walked a distance to find Hays travel was closed on Sunday when they were supposed to be open, it would be polite to inform us you weren’t opening on a Sunday
March 1, 2026
Unprompted review
Reply from Hays Travel - Rothwell
Thank you for your feedback. I’m very sorry you arrived to find the branch closed. We open on Sundays only during January and February, and remain closed on Sundays for the rest of the year. I apologise that this was not clearly communicated.
If we can assist you further, please let us know.
Adam was very efficient and patience
Adam was very efficient and patient. He also took the time to help with travel insurance
February 28, 2026
Reply from Hays Travel - Rothwell
Thankyou for your kind review!
Reply from Hays Travel - Rothwell
Thankyou for your kind words! Glad that we were able to help!
Cruise treat
Karen is always very professional knowledgable and patient and friendly
February 28, 2026
Reply from Hays Travel - Rothwell
Happy to help as always! See you again soon!
Reply from Hays Travel - Rothwell
Thankyou for your kind words! See you again soon!
Friendly Staff
The staff in this branch are amazing,all really friendly but especially Karen..she’s gone above and beyond finding me and my group the best holiday/price/deal.
The patience,plus knowledge and understanding is something I don’t find in any other travel shop,I didn’t feel rushed or awkward,which makes it a better experience and it’s why I return.
Great work 🌟
February 26, 2026
Reply from Hays Travel - Rothwell
Thankyou so much for your amazing feedback! So glad we were able to get this amazing trip sorted for you! See you again soon! 😊
Always a good experience booking a…
Always a good experience booking a holiday. All the staff are knowledgeable and helpful.
February 24, 2026
Reply from Hays Travel - Rothwell
Thank you for booking with us again :)
Excellent service very helpful and full…
Excellent service very helpful and full of great information would recommend to anyone
February 12, 2026
Reply from Hays Travel - Rothwell
Thankyou for your kind words!
Reply from Hays Travel - Rothwell
Thank you for your lovely feedback :)
Very helpful good experience answered…
Very helpful good experience answered all questions
February 18, 2026
Reply from Hays Travel - Rothwell
Thankyou for your kind words! :-)
Good communication explained by Adam…
Good communication explained by Adam everything clear and contrice. Was offered discounts by other companies so he matched price and filled in our details for seats on the assist program and medical allowance very helpful
February 15, 2026
Reply from Hays Travel - Rothwell
Thank you so much for your lovely feedback :)
Jet 2 Holiday Booking
My boyfriend & I went to the Rothwell branch undecided which holiday destination we wanted to go to in Europe. We wanted an all inclusive hotel which was adults only & to go with Jet 2. Karen went above & beyond to help us with our request, checking different hotels & resorts and the best deals. Eventually after about 1 and a half hours my boyfriend & I decided on a hotel in Corfu for our 7 nights holiday in June and a hotel in Lanzarote for our 11 nights holiday in November. I have dealt with Karen on numerous occasions & she is always helpful and pleasant, as are all of the people who work there.
February 8, 2026
Reply from Hays Travel - Rothwell
Thank you for much for your lovely, feedback we are so glad you both had a lovely experience
The guy we spoke to was very helpful
The guy we spoke to was very helpful. He asked what we wanted, sorted us out straight away. He found us a great deal. Sorted car parking. He went through every step. So we totally understood everything. Would definitely recommend calling in to hays travel shop for a chat.
February 14, 2026
Reply from Hays Travel - Rothwell
Thank you so much for your lovely feedback :)
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