Hays Travel - Rothwell Reviews 

534
TrustScore 5 out of 5

4.9

3 Jail Yard Parade, LS26 0AF Rothwell, GB


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Rated 5 out of 5 stars

I spoke to a lovely lady named Jane at Hayes Travel Rothwell she was great answered my questions,Holiday booked & sorted really quickly so efficient the staff at this Travel Agency brilliant thank you... See more

Rated 5 out of 5 stars

The staff in this branch are amazing,all really friendly but especially Karen..she’s gone above and beyond finding me and my group the best holiday/price/deal. The patience,plus knowledge and unders... See more

Company replied

Rated 5 out of 5 stars

This time it was Karen, who sorted use out (as Adam need a rest from our wind-ups). As normal excellent service, sorted our River Cruise with a great deal. Visiting Hays Travel in Rothwell (all memb... See more

Company replied

Rated 5 out of 5 stars

Fantastic Sales advisor Holly, nothing was too much trouble for her , answering all our queries..she worked really hard with us and found us a holiday tailored to our specific needs, she explained ev... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Jail Yard Parade, LS26 0AF, Rothwell, United Kingdom

  • 01138275441

4.9

Excellent

TrustScore 5 out of 5

534 reviews

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4.9

All reviews

(534)

126,693 reviews in the last 12 months

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Rated 4 out of 5 stars

Very helpful but was unable to get all…

Very helpful but was unable to get all the answers as jet 2 could not tell her there and then however as soon as jet 2 contacted hays they did ring back but the question she had asked could not be answered as jet 2 could not give her a definite answer

January 21, 2026
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Reply from Hays Travel - Rothwell

Thank you for your feedback :)

Rated 5 out of 5 stars

Great service

Great service, friendly staff.
They listen to exactly what you want and do their best to meet expectations.

January 19, 2026
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Reply from Hays Travel - Rothwell

Thankyou for your kind words! See you again soon!

Rated 5 out of 5 stars

Great experience

Great experience. Very professional and friendly service.

January 25, 2026
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Reply from Hays Travel - Rothwell

Thankyou for your kind words!

Rated 5 out of 5 stars

Your rep was extremely pleasant

Your rep was extremely pleasant, knowledgeable and helpful. We would certainly return for future holiday bookings 😀

January 21, 2026
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Reply from Hays Travel - Rothwell

Thankyou for your kind words! Always happy to help!

Rated 5 out of 5 stars

Really friendly helpful staff

Really friendly helpful staff. Nothing was too much trouble and we were given options for our forthcoming holiday. Holly helped not only with our cruise booking but also booked car parking and an overnight stay at a nearby hotel. Thank you, it made the experience so easy and I didn’t have the worry of making a mistake booking it myself.

January 22, 2026
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Reply from Hays Travel - Rothwell

Thankyou for your kind words, We are always happy to help.

Rated 5 out of 5 stars

Amazing service

Amazing service, got me exactly what I wanted at a great price & all dealt with quickly & effortlessly. Would highly recommend - Thank you!!!

January 11, 2026
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Reply from Hays Travel - Rothwell

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

The manager was amazing

The manager was amazing, he sorted out our requests and searching for best offers to ensure we what we wanted.
Excellent service

January 17, 2026
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Reply from Hays Travel - Rothwell

Thank you for your kind comments-Adam

Rated 5 out of 5 stars

Absolutely amazing friendly staff

Absolutely amazing friendly staff, called in quite late on a Friday teatime, staff didn’t hurry us helped us in making the right decisions, went above and beyond. Fabulous.

January 16, 2026
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Reply from Hays Travel - Rothwell

Thankyou so much! So glad we were able to help! See you again soon! - Adam 😊

Rated 5 out of 5 stars

Crete booking

Another great booking experience, always a pleasure to visit the Rothwell branch. Adam was extremely helpful and we are delighted with our holiday choice.

January 9, 2026
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Reply from Hays Travel - Rothwell

Always happy to help! See you again soon! - Adam 😊

Rated 5 out of 5 stars

High quality experience

Pleasant, friendly service. Always trying to ensure you get the holiday you want at the best price. Karen is fantastic but I would be happy to book with any of them.

January 8, 2026
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Reply from Hays Travel - Rothwell

Thankyou for you kind words! Always happy to help!

Rated 5 out of 5 stars

I have used hays in the past

I have used hays in the past
The staff who work there are so helpful
They take care of everything.

January 6, 2026
Hays Travel - Rothwell logo

Reply from Hays Travel - Rothwell

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

We were happy with our experience this…

We were happy with our experience this is the 2nd time we have chosen Hays at rothwell, friendly helpful service

January 11, 2026
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Reply from Hays Travel - Rothwell

Thankyou for your kind words! See you again soon!

Rated 5 out of 5 stars

Charlotte was friendly and supportive…

Charlotte was friendly and supportive when booking our flights with Loganair. Adam the manager came to make sure that everyone was satisfied with the bookings.
We were happy with the way our booking was handled.

January 10, 2026
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Reply from Hays Travel - Rothwell

Thankyou for your kind words! We are Very happy that we got you the holiday that you wanted! See you again soon!

Rated 5 out of 5 stars

Winter sun

Booking our holiday was ,as usual, very straightforward and completed easily.
We have always received excellent service from the staff at Hays,Rothwell

January 4, 2026
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Reply from Hays Travel - Rothwell

Always happy to help! Thankyou for you kind words!

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