Hays Travel - Rothwell Reviews 

534
TrustScore 5 out of 5

4.9

3 Jail Yard Parade, LS26 0AF Rothwell, GB


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Rated 5 out of 5 stars

I spoke to a lovely lady named Jane at Hayes Travel Rothwell she was great answered my questions,Holiday booked & sorted really quickly so efficient the staff at this Travel Agency brilliant thank you... See more

Rated 5 out of 5 stars

The staff in this branch are amazing,all really friendly but especially Karen..she’s gone above and beyond finding me and my group the best holiday/price/deal. The patience,plus knowledge and unders... See more

Company replied

Rated 5 out of 5 stars

This time it was Karen, who sorted use out (as Adam need a rest from our wind-ups). As normal excellent service, sorted our River Cruise with a great deal. Visiting Hays Travel in Rothwell (all memb... See more

Company replied

Rated 5 out of 5 stars

Fantastic Sales advisor Holly, nothing was too much trouble for her , answering all our queries..she worked really hard with us and found us a holiday tailored to our specific needs, she explained ev... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Jail Yard Parade, LS26 0AF, Rothwell, United Kingdom

  • 01138275441

4.9

Excellent

TrustScore 5 out of 5

534 reviews

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4.9

All reviews

(534)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

I can't thank Karen enough

I can't thank Karen enough for helping me book a holiday. Karen is so genuinely helpful and has so much patience in finding the right fit for myself and family. Nothing is too much trouble and all done with a smile. The time spent sorting all this out for me is so gratefully appreciated. I have booked with Hayes Travel on many occasions now and Karen has always been amazing. Right from a genuine welcome into store through the whole process of booking and to saying goodbye I've had a brilliant service.

January 11, 2026
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Reply from Hays Travel - Rothwell

Always happy to help and so glad that you got the perfect holiday booked! See you again soon!

Rated 5 out of 5 stars

Great customer service

Great, really great.
Karen took her time to find me the best deal and the right hotel, we repeatedly go back for all our holiday bookings.

December 30, 2025
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Reply from Hays Travel - Rothwell

Always happy to help! 😊

Rated 5 out of 5 stars

Once again Karen in the Rothwell branch…

Once again Karen in the Rothwell branch helped me and my husband find a great holiday. One where we have never been to before. Always make us feel welcome and always professional at all times. Will definitely recommend this branch.

December 31, 2025
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Reply from Hays Travel - Rothwell

Thank you so much for your lovely feedback :)

Rated 5 out of 5 stars

Friendly helpful

Friendly, efficient and experienced staff, helped me with not only booking my holiday but helped with arranging the car parking as well 😊

December 20, 2025
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Reply from Hays Travel - Rothwell

Always happy to help! See you again soon! - Adam 😊

Rated 5 out of 5 stars

First time I have visited a travel…

First time I have visited a travel agents to book a holiday but it won’t be the last. Adam listened to what I wanted, found the perfect holiday for me and answered all my questions. The service was friendly but very professional. Thank you Adam and the team at Hays Travel Rothwell

November 21, 2025
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Reply from Hays Travel - Rothwell

Thank you so much for your kind comments-Adam

Rated 5 out of 5 stars

Always 5 star service from the team at…

Always 5 star service from the team at Rothwell. Karen went the extra mile to ensure we got the best price and whilst there was able to resolve a refund from an ongoing complaint (a dispute with an airline)
I highly recommend Hays at Rothwell.
Thanks

November 12, 2025
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Reply from Hays Travel - Rothwell

Thankyou for your kind review! See you again soon!

Rated 5 out of 5 stars

Adam and Karen are outstanding

Adam and Karen at Hays Travel in Rothwell, Leeds are outstanding.
Such a pleasure sitting with them to book a journey.
They certainly go above and beyond in making sure you have all the information and bookings. They spend the time with you and call and email you.
They are an exceptional part of the Hays team
And they are so friendly I like to go say hi on my way past
Thank you so much, Adam and Karen
Colin Best

June 18, 2025
Hays Travel - Rothwell logo

Reply from Hays Travel - Rothwell

Thank you so much for your kind comments & its a pleasure to book your holidays-Karen & Adam

Rated 5 out of 5 stars

Good Service

Excellent. Lady in Hays was really helpful, we knew where we wanted to be etc, so straight in and out.

November 14, 2025
Hays Travel - Rothwell logo

Reply from Hays Travel - Rothwell

Thank you so much for your lovely feedback :)

Rated 5 out of 5 stars

Booking our flights to Australia

Took time out to find our flights and get us the best deal, very nice and helpful. Booked our requested seats for us. Highly recommend the Rothwell branch.

November 8, 2025
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Reply from Hays Travel - Rothwell

Thank you so much for your lovely feedback :)

Rated 5 out of 5 stars

This was the second holiday we have…

This was the second holiday we have booked recently. On each occasion Holly at the Rothwell branch handled our booking. She was polite and professional and did an excellent job on both occasions.

November 5, 2025
Hays Travel - Rothwell logo

Reply from Hays Travel - Rothwell

Thankyou for your kind words! I hope you have the best time! - Holly

Rated 5 out of 5 stars

We have booked with hays travel for…

We have booked with hays travel for quite a long time now. Karen knows us and my special assistance that I need at the airport. This makes the whole process alot easier for me ( not having to go through what my health problems are and my assistance needs are)

October 22, 2025
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Reply from Hays Travel - Rothwell

Thankyou for you kind words! Always happy to help. See you again soon - Karen

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