I spoke to a lovely lady named Jane at Hayes Travel Rothwell she was great answered my questions,Holiday booked & sorted really quickly so efficient the staff at this Travel Agency brilliant thank you... See more
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The staff in this branch are amazing,all really friendly but especially Karen..she’s gone above and beyond finding me and my group the best holiday/price/deal. The patience,plus knowledge and unders... See more
Company replied
This time it was Karen, who sorted use out (as Adam need a rest from our wind-ups). As normal excellent service, sorted our River Cruise with a great deal. Visiting Hays Travel in Rothwell (all memb... See more
Company replied
Fantastic Sales advisor Holly, nothing was too much trouble for her , answering all our queries..she worked really hard with us and found us a holiday tailored to our specific needs, she explained ev... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Jail Yard Parade, LS26 0AF, Rothwell, United Kingdom
- 01138275441
4.9
Excellent
534 reviews
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Kept well informed by friendly staff
October 21, 2025
Reply from Hays Travel - Rothwell
Thankyou for your kind comments-Adam
Your staff are the most friendly and…
Your staff are the most friendly and helpful staff I have met for quite a while
October 28, 2025
Reply from Hays Travel - Rothwell
Thankyou! Always happy to help. See you again soon - Charlotte
Charlotte was good at communicating and…
Charlotte was good at communicating and had a personable style. Took time to listen to my requirements and provide several options.
Charlotte was flexible and able to work with me on securing a good deal on a special trip with my daughter. Charlotte represented Hays Tracel professionally and I recommend them to anyone.
October 18, 2025
Reply from Hays Travel - Rothwell
Thankyou so much for your kind words! Always happy to help! - Charlotte
Cruise Enquirey and booking
As soon as we walked in to the shop we was greeted by all the lovely friendly staff
We was enquiring about a cruise the had showing in the window . They were so helpful and seemed pleased we had gone in, they gave us all the information we requested and went way beyond ended up us booking got a great deal, exceptionally happy with everything very enjoyable experience
October 18, 2025
Reply from Hays Travel - Rothwell
Thankyou for your kind words, we hope you have a fantastic holiday and see you again soon! - Karen
Very good customer care.nothing was too…
Very good customer care.nothing was too much trouble help us find the best price
October 15, 2025
Reply from Hays Travel - Rothwell
Thankyou for your kind words! See you again soon! - Adam
It’s lovely to have a local community…
It’s lovely to have a local community that cares
Karen and Adam are great people and a credit to Hays
Thanks for sorting out our cruise
October 15, 2025
Reply from Hays Travel - Rothwell
Thankyou for your kind words, See you again soon! - Karen
Reply from Hays Travel - Rothwell
Thankyou! See you again soon! - Holly
Great service
Great service. Provided options and lots of information. Confirmed all bookings and next steps.
October 11, 2025
Reply from Hays Travel - Rothwell
Thankyou for your kind words! See you again soon! - Charlotte
Holly was very friendly and had time to…
Holly was very friendly and had time to deal with my request while having a chat and passing the time of day. She was very polite.
October 7, 2025
Reply from Hays Travel - Rothwell
Thank you for your kind comments-Holly
Reply from Hays Travel - Rothwell
Always happy to help! Have a great holiday! - Karen
Holiday booking
Karen made our holiday booking very easy and a pleasant experience. She is very knowledgeable. Karen has a friendly manner and is easy to talk to.
October 5, 2025
Reply from Hays Travel - Rothwell
Always happy to help! See you again soon - Karen
Holly - Rothwell Store
Holly was just brilliant. We went into store looking for some inspiration for some winter sun and she came up with our prefect holiday. Not only that but she booked everything for us. To do that ourselves would have been impossible.
We are looking for a river cruise next year so will be back in store to book.
September 30, 2025
Reply from Hays Travel - Rothwell
Thank you so much for your lovely feed back :)
A big thank you to Adam Coates for all…
A big thank you to Adam Coates for all his help in searching and finding the holiday we were all looking for
September 28, 2025
Reply from Hays Travel - Rothwell
Always happy to help!
We found Charrl
We found Charlotte so polite and helpful and explained all she was doing to we old pensioners . Her colleague was also very helpful and knowledgeable.Many thanks to both for a very pleasant experience.
Thanks Ian and Sue Thompson
September 24, 2025
Reply from Hays Travel - Rothwell
Thankyou for your kind words, look forward to seeing you again soon! - Charlotte
Reply from Hays Travel - Rothwell
Thankyou!
Charlotte was fantastic
Charlotte was fantastic, very helpful, we booked our cruise over the phone and she facilitated payment as we were away at the time. She made our experience trouble free and so simple, we have used Hays for our holidays 3 times now and we won't go anywhere else, all the staff are brilliant!! Thank you
September 14, 2025
Reply from Hays Travel - Rothwell
Thankyou so much for our kind words! It was an absolute pleasure to help you. See you soon for the next one. Charlotte 😊
Holly was very polite and helpful she…
Holly was very polite and helpful she was able to answer all our questions without any problems she was very professional and it was a pleasure booking our holiday through her and would highly recommend rothwell store and will be using them again
September 11, 2025
Reply from Hays Travel - Rothwell
Amazing! Thankyou for your kind words! See you again soon! - Holly 😊
Very good service and friendly staff…
Very good service and friendly staff and very helpful sorting me out for are family holiday for next year would recommend them
September 10, 2025
Reply from Hays Travel - Rothwell
Always happy to help! See you again soon! - Charlotte
Patience
It was perfect no hassle everything was done professionally thank-you Karen for your help
September 2, 2025
Reply from Hays Travel - Rothwell
Thankyou! Have a great holiday!
Karen was really helpful with us all
Karen was really helpful with us all. Got our holiday booked for next year. Excellent customer service throughout. Can't thank her enough. Also the other staff were really helpful and also excellent customer service throughout. Will definitely be booking at Rothwell branch in future. ⭐⭐⭐⭐⭐
August 31, 2025
Reply from Hays Travel - Rothwell
Thankyou! Glad we were able to get your next escape booked!
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