I spoke to a lovely lady named Jane at Hayes Travel Rothwell she was great answered my questions,Holiday booked & sorted really quickly so efficient the staff at this Travel Agency brilliant thank you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff in this branch are amazing,all really friendly but especially Karen..she’s gone above and beyond finding me and my group the best holiday/price/deal. The patience,plus knowledge and unders... See more
Company replied
This time it was Karen, who sorted use out (as Adam need a rest from our wind-ups). As normal excellent service, sorted our River Cruise with a great deal. Visiting Hays Travel in Rothwell (all memb... See more
Company replied
Fantastic Sales advisor Holly, nothing was too much trouble for her , answering all our queries..she worked really hard with us and found us a holiday tailored to our specific needs, she explained ev... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Jail Yard Parade, LS26 0AF, Rothwell, United Kingdom
- 01138275441
4.9
Excellent
534 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Rothwell
Thankyou! See you again soon! - Karen
Reply from Hays Travel - Rothwell
Thank you so much for your lovely feedback :)
Reply from Hays Travel - Rothwell
Always happy to help! - Adam
Very helpful with Hotel choices as we…
Very helpful with Hotel choices as we have used them before and they know what we like.
Friendly and constructive help
July 26, 2025
Reply from Hays Travel - Rothwell
So glad we were able to help! See you again soon! - Karen
The experience was very positive
The experience was very positive. Member of staff greeted us as we walked in, he smiled too. He was easy to talk to and he listened to what we required. He logged our preferences and checked with us every step of the way. Excellent service
July 27, 2025
Reply from Hays Travel - Rothwell
Thankyou so much for your kind words, so glad I was able to help! Adam 😊
nice atmosphere in the travel agents…
nice atmosphere in the travel agents the staff are fantastic. As a solo traveler all my concerns were addressed.Just so good to book with . A big thank you to Karen for sorting my travel.
August 2, 2025
Reply from Hays Travel - Rothwell
So happy that we were able to get you sorted! See you again soon! - Karen
Staff always friendly and take care and…
Staff always friendly and take care and time with you to book the holiday of your choice and take care of everything.
Thanks to Karen we just can just enjoy the holiday now.
July 26, 2025
Reply from Hays Travel - Rothwell
Thankyou for your kind words, always happy to help find that dream escape. Enjoy! - Karen
They did what I didn't have the…
They did what I didn't have the confidence to do myself
July 25, 2025
Reply from Hays Travel - Rothwell
Thankyou for your review, glad we were able to help! - Charlotte
HAYS Rothwell Branch
3 holidays booked with Adam at the Rothwell branch, fantastic personal service and attention to detail.
July 19, 2025
Reply from Hays Travel - Rothwell
Thankyou Richard! Always happy to help! See you again soon - Adam 😊
Good service
To be looked after by a hays rep named Karen at rothwell branch who new what she was doing and did it with professionalism talked us through everything about our cruise we were booking including any silly questions I asked , well done karen
July 18, 2025
Reply from Hays Travel - Rothwell
Thankyou for your kind words! Have a great holiday and see you again soon! - Karen
Inviting and welcoming
From walking in to the branch, it was inviting and welcoming. Karen was informative without being pushy and had a sense of humour too, she was able to advise on everything and got us a brilliant deal. Always our go to branch.
July 17, 2025
Reply from Hays Travel - Rothwell
Thankyou Gail! We are always here to help find you the best deal! - Karen
We visited our local hays shop in…
We visited our local hays shop in rothwell leeds and booking our holiday was hassle free and efficient
July 16, 2025
Reply from Hays Travel - Rothwell
Thankyou for your kind words! Glad we were able to help! Adam 😊
Great holiday
Great holiday. Booked very last minute, Adam from the Rothwell branching Leeds went above and beyond to get things sorted for us at short notice.
July 9, 2025
Reply from Hays Travel - Rothwell
Thankyou for your kind words, So very happy that I was able to help you get that last minute holiday in! - Adam
Brilliant service
We spoke with Holly Simkins at the Rothwell branch in Leeds, she was brilliant, got us 3 different holidays to look at and when we telephoned her back to go through our options she couldn’t have helped us anymore.
July 13, 2025
Reply from Hays Travel - Rothwell
Thankyou so much Peter! Glad I was able to help! - Holly
Karen was absolutely brilliant
Karen was absolutely brilliant, from start to finish. Stayed in budget intact, saved us some money! We got exactly what we wanted for less then we thought. Will definitely be coming back very soon to book again!
July 9, 2025
Reply from Hays Travel - Rothwell
Thank you for such lovely feedback, i will pass this on to Karen! Look forward to seeing you again :)
Reply from Hays Travel - Rothwell
Thank you for your lovey feedback :)
Grand canaria
Very helpful. Only went in to pick a brochure up. I sat down with the lady and ended up coming put with an holiday. I was found a great deal.
Very pleased with everything and I have a holiday all sorted and booked with no hassle.
July 6, 2025
Reply from Hays Travel - Rothwell
Thankyou for your kind words! So glad we were able to get you a great deal! - Charlotte
Reply from Hays Travel - Rothwell
Thank you so much for your lovely feedback :)
Reply from Hays Travel - Rothwell
Thank you so much for your lovely feedback Linda :)
Extremely helpful staff...Charlotte
Charlotte was very helpful & extremely patient with me.
Helped to book our holiday & made me feel comfortable.
June 15, 2025
Reply from Hays Travel - Rothwell
Thankyou so much! Glad I was able to help! - Charlotte
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.