Hays Travel - Rothwell Reviews 

534
TrustScore 5 out of 5

4.9

3 Jail Yard Parade, LS26 0AF Rothwell, GB


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Rated 5 out of 5 stars

I spoke to a lovely lady named Jane at Hayes Travel Rothwell she was great answered my questions,Holiday booked & sorted really quickly so efficient the staff at this Travel Agency brilliant thank you... See more

Rated 5 out of 5 stars

The staff in this branch are amazing,all really friendly but especially Karen..she’s gone above and beyond finding me and my group the best holiday/price/deal. The patience,plus knowledge and unders... See more

Company replied

Rated 5 out of 5 stars

This time it was Karen, who sorted use out (as Adam need a rest from our wind-ups). As normal excellent service, sorted our River Cruise with a great deal. Visiting Hays Travel in Rothwell (all memb... See more

Company replied

Rated 5 out of 5 stars

Fantastic Sales advisor Holly, nothing was too much trouble for her , answering all our queries..she worked really hard with us and found us a holiday tailored to our specific needs, she explained ev... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Jail Yard Parade, LS26 0AF, Rothwell, United Kingdom

  • 01138275441

4.9

Excellent

TrustScore 5 out of 5

534 reviews

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4.9

All reviews

(534)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

We booked our cruise on the advice of…

We booked our cruise on the advice of Karen. We told her what we wanted and she came up trumps. All the staff here are very helpful but Karen was our go to. We have just booked another cruise and will be in and out to see her very often 😁

May 22, 2026
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Reply from Hays Travel - Rothwell

We are so happy to hear we could help you find the perfect cruise! We look forward to seeing you again soon.

Rated 5 out of 5 stars

All ok again

All ok again, good experience, nice staff.

May 19, 2026
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Reply from Hays Travel - Rothwell

Thank you so much for your kind review! 😊 We’re really pleased to hear everything went well and that you had a great experience with our team. We hope to see you again soon!

Rated 5 out of 5 stars

I picked a holiday for my birthday but…

I picked a holiday for my birthday but when we checked the reviews it wasn’t very nice the assistant was very helpful he changed my hotel for somewhere much better

May 7, 2026
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Reply from Hays Travel - Rothwell

We're so glad we could help you find a much better hotel for your birthday holiday! We appreciate your kind words.

Rated 5 out of 5 stars

Excellent service

Nothing was too much for the young lady that dealt with our booking, she went out of her way to make sure we got what we wanted

May 9, 2026
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Reply from Hays Travel - Rothwell

Thank you so much for your lovely feedback :)

Rated 5 out of 5 stars

The guy was very helpful,couldn't have…

The guy was very helpful,couldn't have done more to help Would recommend the Rothwell branch very highly.

May 7, 2026
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Reply from Hays Travel - Rothwell

We're happy to hear that Adam was so helpful! We appreciate your recommendation of our branch and your positive feedback.

Rated 5 out of 5 stars

Very welcoming and helpful with our…

Very welcoming and helpful with our enquiry and eventual booking, made to feel at ease

May 5, 2026
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Reply from Hays Travel - Rothwell

We appreciate your kind words and are so glad we could assist with your booking and make you feel comfortable throughout the process.

Rated 5 out of 5 stars

Another Enjoyable Experience

This time it was Karen, who sorted use out (as Adam need a rest from our wind-ups).
As normal excellent service, sorted our River Cruise with a great deal.
Visiting Hays Travel in Rothwell (all members) is just like meeting friends who are their to provide a nice enjoyable experience when booking a holiday.

May 1, 2026
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Reply from Hays Travel - Rothwell

We're happy to hear that you consistently enjoy booking holidays with us. It's great to know our team provides such an enjoyable and helpful experience, and we appreciate your kind words!

Rated 5 out of 5 stars

Karen was very helpful a patient whilst…

Karen was very helpful and patient whilst I was choosing my holiday. Couldn’t of asked for more she’s a star 😊

April 27, 2026
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Reply from Hays Travel - Rothwell

We're so happy to hear that you found our service helpful and patient while choosing your holiday; we appreciate your kind words and are grateful.

Rated 4 out of 5 stars

Gentleman who served us was very…

Gentleman who served us was very knowledgeable and very helpful.

April 11, 2026
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Reply from Hays Travel - Rothwell

We appreciate you taking the time to leave us your feedback! We are so glad that our staff was knowledgeable and helpful.

Rated 5 out of 5 stars

Great service so easy to book and…

Great service so easy to book and lovely Adam on the phone x took 5 minutes and all sorted
Brilliant and a total bargain holiday
Fabulous

April 12, 2026
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Reply from Hays Travel - Rothwell

We're so happy booking was easy and quick for you! It's great to hear that you found a brilliant bargain holiday. We will pass on your kind words to Adam.

Rated 5 out of 5 stars

Personal friendly service.

Personal friendly service.
Easy booking process .
Thanks to everyone member of staff

April 11, 2026
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Reply from Hays Travel - Rothwell

We appreciate you sharing your experience! We're so happy to hear that you found our service friendly and the booking process easy.

Rated 5 out of 5 stars

You go above and beyond to help …

You go above and beyond to help book a holiday I booked holiday over the phone You checked there was availability at the hotel I wanted before I booked I can't fault anything that you did for me thank you very much

March 27, 2026
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Reply from Hays Travel - Rothwell

We are so happy to hear that we could provide such helpful service while booking your holiday. Thank you for your very positive feedback; we really appreciate it!

Rated 5 out of 5 stars

I always find the staff in hays travel…

I always find the staff in hays travel so welcome, kind, taking note of all you want from a holiday. I find them very knowledgeable what ever it's a cruise or a flight package holiday it suits all tastes.

March 18, 2026
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Reply from Hays Travel - Rothwell

Thank you so much for your lovely feedback :)

Rated 5 out of 5 stars

Calendonian Travel breaks.

After picking up a Calendonian brochure from Hays Travel in Rothwell, we selected three short coach breaks. Returning to Hays Travel, the process of organising our selection of breaks was very easy and straightforward. We will certainly be using Hays Travel again in the future.

March 14, 2026
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Reply from Hays Travel - Rothwell

We're happy to hear that organising your coach breaks was easy and straightforward. We appreciate your feedback and look forward to assisting you with your future travel plans.

Rated 5 out of 5 stars

Adam in the Rothwell store was…

Adam in the Rothwell store was brilliant. What I thought would be a challenge from my huge list of wants and don’t want, he quickly found us a holiday to suit our (well my 😂) needs.

March 20, 2026
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Reply from Hays Travel - Rothwell

Thank you so much for your lovely feedback:)

Rated 5 out of 5 stars

Friendly and helpful

Very friendly and welcoming made me feel at ease when booking a holiday and very knowledgeable went above and beyond to get what we wanted.

March 11, 2026
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Reply from Hays Travel - Rothwell

We appreciate you sharing your booking experience with us. We're happy to hear that our team made you feel comfortable and met your needs!

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