The whole team at the Royton branch are always so ready to help, often going over and above. They give great advice and I feel so safe in their hands because there is a huge expense to go on holiday.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amanda at the Royton branch. We went with the possible intention of booking a holiday we had been made aware by a Hays Travel email. Amanda spent time discussing that option and other comparable p... See more
Company replied
Courtney helped massively with our chosen holiday. So much easier someone else doing all the booking then us doing it.
Company replied
Had no idea where we wanted to go, just had set dates. Katie went above and beyond to look for lots of different options for our dates. She priced 8 different holidays, all of which were great va... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 The Royton Centre, OL2 5PT, Royton, United Kingdom
- 01614645558
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We went to book a short break…
We went to book a short break holiday.The advice given made it very easy.
May 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Got sorted in half an hour very polite…
Got sorted in half an hour very polite and helpful
May 23, 2026
Reply from Hays Travel - Royton
We're so glad we could assist you quickly and efficiently. Thank you for your kind words!
Patient guide to the perfect holiday
friendly, welcoming staff. Patiently found our ideal holiday.
May 24, 2026
Reply from Hays Travel - Royton
We're so glad we could help you find your perfect holiday!
Courtney helped massively
Courtney helped massively with our chosen holiday. So much easier someone else doing all the booking then us doing it.
May 24, 2026
Reply from Hays Travel - Royton
We're so glad we could make your holiday booking easier! Thank you for your kind words.
Reply from Hays Travel - Royton
We are so glad to hear you had a positive experience with us. Thank you for your kind words!
Reply from Hays Travel - Royton
We are so pleased to hear you had such a wonderful experience with us. Thank you for your kind words!
Whole team at Royton Branch
The whole team at the Royton branch are always so ready to help, often going over and above. They give great advice and I feel so safe in their hands because there is a huge expense to go on holiday. They cover everything, travel insurance, travel money, find the right holiday to suit my needs. They sorted my ESTA and ETA to go see my family in USA and Canada
May 10, 2026
Reply from Hays Travel - Royton
We are so pleased to hear about your positive experience with our team. It's wonderful to know that we could provide such comprehensive support for your travels, making you feel secure and well-cared for. Thank you for your kind words.
Holiday in Kos
Very helpful for our requirements
&Beverly was very knowledgeable of holiday resorts.
May 19, 2026
Reply from Hays Travel - Royton
We are so pleased we could assist with your requirements. We appreciate your kind words about our team's knowledge.
Booked again with Christina
Booked again with Christina from royton branch she is so helpful she goes above and beyond . I wouldn't book anywhere else
May 20, 2026
Reply from Hays Travel - Royton
We're delighted you continue to choose us for your bookings. We appreciate your kind words and loyalty.
Helpful attentive easy
May 9, 2026
Reply from Hays Travel - Royton
Thank you for the 5* review, it is very much appreciated
Great service very helpful
Great service very helpful, lovely young lady would definitely book with Katie again
May 13, 2026
Reply from Hays Travel - Royton
We appreciate your kind words! We are so happy to hear our team was helpful and friendly. We look forward to assisting you again!
Nerja
So far everything has gone well without a hitch, if it carries on so then worth the 5 stars.
May 13, 2026
Reply from Hays Travel - Royton
We are so glad everything has gone well! We appreciate your kind words.
Fantastic customer service at Hays…
Fantastic customer service at Hays Royton, as always. So helpful and always go the extra mile. Thank you Katie for all your help!
May 13, 2026
Reply from Hays Travel - Royton
We are so pleased to hear you had such a positive experience with us. Thank you for your kind words.
Expert advice
Expert advice, nothing was too much trouble. Bev,as usual, was so pleasant and very helpful
May 12, 2026
Reply from Hays Travel - Royton
We are so pleased to hear you received expert advice and excellent service. Thank you!
We always use hays travel they give…
We always use hays travel they give brilliant service with a friendly curtious experience.fully recomened them.
May 12, 2026
Reply from Hays Travel - Royton
We're so glad to hear you consistently receive brilliant service and a friendly experience with us. Thank you!
Staff spent time to find the right…
Staff spent time to find the right holiday deal, checking different dates and locations. Lots of information given.
May 12, 2026
Reply from Hays Travel - Royton
We are so glad our team could help you find the perfect holiday. We appreciate your kind words!
Bev at Hays Travel is just the best
Bev at Hays is just the best, helpful and nothing is too much trouble
May 12, 2026
Reply from Hays Travel - Royton
Thank you for your kind words! We're so pleased to hear you had such a positive experience.
Great service and friendly staff would…
Great service and friendly staff would highly recommend
May 12, 2026
Reply from Hays Travel - Royton
We appreciate your kind words! We are delighted to hear you recommend us.
Reply from Hays Travel - Royton
We appreciate you taking the time to leave us such wonderful feedback; it is always a pleasure to provide great service
Nothing was to much trouble Emma at the…
Nothing was to much trouble Emma at the Royton branch was so helpful thanks you very much
May 2, 2026
Reply from Hays Travel - Royton
We appreciate your lovely review and are so glad we could provide such helpful service to you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.