We return to our local Hays branch in Royton every time we book our holidays. The staff are always super helpful, patient, and great at finding just what we're looking for. This year was no exception... See more
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I called in on the off chance to enquire about a city break to Venice. I got a first class service and Courtney took the time to go through the options after my very specific requests! Gave me two opt... See more
The whole booking experience was just right. The advisor was knowledgeable, answered all our questions, was easy to talk to and very efficient. Couldn’t ask for anything more for our first experience... See more
We went into Hayes Travel knowing we wanted a winter sun holiday but didn’t know where we wanted to go. Katie at the Royton branch was extremely patient, came up with different ideas, and we came away... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 The Royton Centre, OL2 5PT, Royton, United Kingdom
- 01614645558
5.0
Excellent
1K reviews
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We have booked our last 2holidays with…
We have booked our last 2holidays with Hays and wouldn’t go anywhere else now, so helpful, knowledgeable and take time with you
July 1, 2026
Reply from Hays Travel - Royton
Thank you so much for your wonderful feedback! We are so pleased to hear you've had such positive experiences with us and we look forward to helping you with many more holidays.
Kind Regards
Hays Travel Royton
Royton Branch amazing as always
Katie is great, I will always use my local branch is possible. So helpful and knowledgeable.
June 30, 2026
Reply from Hays Travel - Royton
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team and appreciate your loyalty.
Kind Regards
Hays Travel Royton
Excel Cruise
I booked my Cruise with Katie as she is always very good with advice Professional and the service you get is outstanding as nothing is to much trouble for her. I also recommend Hays travel to all my friends and family.
June 26, 2026
Reply from Hays Travel - Royton
Thank you for your wonderful review! We are so pleased we could help you book your cruise and provide such outstanding service. We appreciate your recommendation to your friends and family.
Kind Regards
Hays Travel Royton
Fab, Friendly Service
Katie was really helpful putting our package together and made sure we got the best price for our dual stay trip to Toronto and Niagara. Highly recommend
June 28, 2026
Reply from Hays Travel - Royton
We are so glad we could help you plan your amazing trip! Thank you for your kind words and recommendation.
Kind Regards
Hays Travel Royton
Everything was perfect Bev always
Everything was perfect Bev always
does a fantastic job,and explains
everything that you need to know.
June 26, 2026
Reply from Hays Travel - Royton
We are so glad to hear everything was perfect and our team provided excellent service. Thank you for your kind words!
Kind Regards
Hays Travel Royton
Was very satisfied with booking my hol…
Was very satisfied with booking my hol , would definately use you again
June 26, 2026
Reply from Hays Travel - Royton
We're so glad you were satisfied with booking your holiday with us. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Royton
Reply from Hays Travel - Royton
We appreciate your kind words about our staff.
Kind Regards
Hays Travel Royton
Reply from Hays Travel - Royton
We truly appreciate your kind words. We are glad our team provided excellent service.
Kind Regards
Hays Travel Royton
Bev was wonderful as usual
Bev was wonderful as usual, she rang back when she said she would and had all the details ready for what we asked for. This is the sixth time that we have booked our holiday through Hays and we are always happy with the customer service.
June 24, 2026
Reply from Hays Travel - Royton
Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent service and that you are always happy with us.
Kind Regards
Hays Travel Royton
Holiday booking
Bev went above and beyond when booking our holiday yesterday. She definitely went the extra mile with our visit.
June 23, 2026
Reply from Hays Travel - Royton
Thank you for your wonderful feedback! We are so pleased we could go the extra mile for your holiday.
Kind Regards
Hays Travel Royton
100 percent recommended …
Amazing staff both amanda and Kate was lovely and very patient 100 percent recommended for a hassle free booking holiday
June 23, 2026
Reply from Hays Travel - Royton
We're so glad our team provided such a lovely and patient experience. Thank you for your kind words!
Kind Regards
Hays Travel Royton
Got the appartments and deal that i…
Got the appartments and deal that i wanted no issues
June 21, 2026
Reply from Hays Travel - Royton
We're happy to hear you got the apartment and deal you wanted! Thank you for your positive feedback.
Kind Regards
Hays Travel Royton
Reply from Hays Travel - Royton
We're so happy we could help you book your Holiday! Thank you!
Kind Regards
Hays Travel Royton
I was most impressed with the…
I was most impressed with the professional and efficient service I received and how calm your employee was when things didn't go according to plan, i.e. the website being used wouldn't accept my email address. How bizarre! However, the problem was overcome.
June 19, 2026
Reply from Hays Travel - Royton
We're so pleased to hear our team provided professional and efficient service, even when facing unexpected technical issues. Thank you for your kind feedback!
Kind Regards
Hays Travel Royton
Very helpful and efficient
Very helpful and efficient, had holiday booked in no time. Exactly what we wanted.
June 19, 2026
Reply from Hays Travel - Royton
We're so happy we could help you book your ideal holiday quickly and efficiently. Thank you!
Kind Regards
Hays Travel Royton
Reply from Hays Travel - Royton
We are so glad you had a very good experience with us. Thank you for your kind words.
Kind Regards
Hays Travel Royton
Yet again Christina from royton branch…
Yet again Christina from royton branch was extremely helpful 😊
June 16, 2026
Reply from Hays Travel - Royton
We are so pleased to hear this feedback. Thank you!
Kind Regards
Hays Travel Royton
Fabulous Service
Great experience booking our family holiday to Florida. Amanda was our agent and she was very friendly and welcoming and very knowledgeable. She made the whole process very easy. We will definitely use Hays Travel again.
June 15, 2026
Reply from Hays Travel - Royton
We're so glad to hear you had a great experience booking your family holiday with us. We appreciate your kind words about our team's knowledge and helpfulness.
Kind Regards
Hays Travel Royton
Very pleasant experience
Very pleasant experience. No pressure to book and Bev was excellent and found us the best possible deal.
June 15, 2026
Reply from Hays Travel - Royton
We're so pleased you had a pleasant experience and found a great deal with our team. Thank you for your kind words!
Kind Regards
Hays Travel Royton
Perfick! We ALWAYS receive an EXCELLENT service…
We ALWAYS receive an EXCELLENT service from Hays! This time we had Christina providing us with EXEMPLARY courtesy, she gave us such EXCELLENT advice, which we have taken, and now booked another Holiday with Hays! Thank you Hays in Royton!
June 13, 2026
Reply from Hays Travel - Royton
We're delighted to hear you consistently receive excellent service! We appreciate your kind words about our team member's advice, and we're thrilled you've booked another holiday with us.
Kind Regards
Hays Travel
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