Hays Travel - Rugby Reviews 

512
TrustScore 5 out of 5

4.9

3 Market Mall, CV21 2JR Rugby, GB


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Rated 5 out of 5 stars

I have been using Hays Travel Rugby branch to book flights to Spain to see my daughter. I have been doing this since my husband passed away as I don’t have the confidence to do it on line. I have d... See more

Company replied

Rated 5 out of 5 stars

Nice friendly staff , young and relaxed but very polite and business like . Cameron booked our holiday . It’s for a special anniversary so he went the full mile to get us the holiday and all the thing... See more

Company replied

Rated 5 out of 5 stars

Jodie the sales assistant was extremely helpful. She made sure there was no hills in the hotel area and although there were no lifts in the hotel she found one with just 2 levels so just 1 small set o... See more

Company replied

Rated 5 out of 5 stars

Warm and friendly welcome into the Rugby branch. Smiling faces and a real wealth of information. Spoke with Jody regarding our choice and took very helpful advice based on feedback and local kno... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Market Mall, CV21 2JR, Rugby, United Kingdom

  • 01788296473

4.9

Excellent

TrustScore 5 out of 5

512 reviews

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4.9

All reviews

(512)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Tayloring a holiday to our requirements …

Jody spent time listening to our requirements a d taking all possible steps to address them.

March 14, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your kind words. I look forward to seeing you in store again soon.
Jody

Rated 5 out of 5 stars

Hays travel

Very helpful couldn't have asked for better.

March 11, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your kind words.
Cameron

Rated 5 out of 5 stars

The Advisor

The Advisor, Cameron, who greeted us and helped us with our booking was very friendly, helpful and knowledgeable. We had never used Hays Travel before but will do now.

February 25, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you so much for your kind words. I'm happy I was able to assist you in booking your trip to Italy and I look forward to seeing you in store again soon.
Cameron

Rated 5 out of 5 stars

Fantastic

Fantastic service from start to finish, Cameron at the Rugby travel agents was fantastic every step of the way booking my family holiday. Finding the perfect location for our first family trip ever, clear confident and just all round superb service. Thankyou Cameron A+++

February 26, 2025
Unprompted review
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Reply from Hays Travel - Rugby

I really appreciate your kind words. I'm so glad I was able to assist you in booking you your first ever family trip and I look forward to seeing you in store again soon.
Cameron

Rated 5 out of 5 stars

Cameron was very helpful

Cameron was very helpful, listened to what we wanted & made good suggestions as well as following up to clarify our flight options. We left feeling pleased we had been to Hays

February 13, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Than you very much for your kind words. I'm glad I was able to help assist you in booking your trip and look forward to seeing you in store again soon.
Cameron

Rated 5 out of 5 stars

City break barcelona…

After trying to book a basic city break on line we decided to seek advice from jodie in rugby branch and as priously we had great success . this travel agent as akways is amazing. sorted all the little things. Information, location , best for teenagers positives and negatives . She is very patient open and honest. Don't know why I even considered ducking and diving with independent booking. .

February 9, 2025
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Reply from Hays Travel - Rugby

Thank you for your kind comments. I'm glad I was able to help you book your family city break to Barcelona and look forward to seeing you all again soon.
Jody

Rated 5 out of 5 stars

Cameron - what a star

Cameron listened to what we wanted and helped with every aspect of the trip and we were very happy with the service and his happy disposition. Thanks so much.

February 6, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you so much for your kind comments. I really appreciate you leaving time to make this review and hope you have a lovely city break!
Cameron

Rated 5 out of 5 stars

Helpful

Friendly, helpful and informative, would use their services again.

January 29, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your kind words.
Jody

Rated 5 out of 5 stars

We always find the staff at Hays very…

We always find the staff at Hays very helpful, especially Jody who goes above and beyond being polite helpful to our requests.
Nothing is too much trouble for her.

February 11, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for these kind words. I'm more than happy that I was able to find you your holiday for this summer. Myself and the team look forward to seeing you in store again soon.
Jody

Rated 5 out of 5 stars

Hays Travel (Rugby Branch) - Excellent Service

We have previously booked holidays with the Rugby branch of Hays Travel and received exceptional service. Due to this we have returned and booked two further holidays and again, the service was second to none.
We cannot praise the staff highly enough for their knowledge and the assistance we received.
Well done!!

January 30, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you so much for your kind words. We really appreciate you leaving time to make this review and cannot wait to see you in store again soon!
Jody

Rated 5 out of 5 stars

Outstanding service

Outstanding service
We always book our holidays in Hayes travel....Jodie has known us for over 5 years. We give them a destination where we want to go ......they advise on location, answer any questions we may have. They print out all tickets, itinerary, plane seats and arrange holiday currency....making booking a holiday so easy!!

January 31, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you so much for your kind words :) We really appreciate you leaving time to make this review and cannot wait to see you in store again soon!
Jody

Rated 5 out of 5 stars

Friendly

Friendly, unhurried, informative and efficient

January 30, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your kind words. I look forward to seeing you in store again soon.
Cameron

Rated 5 out of 5 stars

Great service

Great service, staff very helpful as always.

January 11, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your kind words. I look forward to seeing you in store again soon.
Cameron

Rated 5 out of 5 stars

Staff always smile and acknowledge you

Staff always smile and acknowledge you. Did everything they could to help.

January 14, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

I really appreciate your kind words. I'm glad I was able to help you book your trip and look forward to seeing you in store again soon.
Stacey

Rated 5 out of 5 stars

We have booked with many travel agents…

We have booked with many travel agents in the past. They normally only quote what works best for them.

We felt Jodie listened to our requirements and went above and beyond in options.

Any questions we had were answered very efficiently

January 9, 2025
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

I really appreciate your kind words. I'm glad I was able to assist you in booking your cruise. I look forward to speaking to you again soon.
Jody

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