Hays Travel - Rugby Reviews 

512
TrustScore 5 out of 5

4.9

3 Market Mall, CV21 2JR Rugby, GB


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Rated 5 out of 5 stars

I have been using Hays Travel Rugby branch to book flights to Spain to see my daughter. I have been doing this since my husband passed away as I don’t have the confidence to do it on line. I have d... See more

Company replied

Rated 5 out of 5 stars

Nice friendly staff , young and relaxed but very polite and business like . Cameron booked our holiday . It’s for a special anniversary so he went the full mile to get us the holiday and all the thing... See more

Company replied

Rated 5 out of 5 stars

Jodie the sales assistant was extremely helpful. She made sure there was no hills in the hotel area and although there were no lifts in the hotel she found one with just 2 levels so just 1 small set o... See more

Company replied

Rated 5 out of 5 stars

Warm and friendly welcome into the Rugby branch. Smiling faces and a real wealth of information. Spoke with Jody regarding our choice and took very helpful advice based on feedback and local kno... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Market Mall, CV21 2JR, Rugby, United Kingdom

  • 01788296473

4.9

Excellent

TrustScore 5 out of 5

512 reviews

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4.9

All reviews

(512)

125,356 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been using Hays Travel Rugby…

I have been using Hays Travel Rugby branch to book flights to Spain to see my daughter. I have been doing this since my husband passed away as I don’t have the confidence to do it on line. I have dealt with Michelle and Cameron, both have shown respect and understanding of my situation. They are friendly and professional and have made the booking experience smooth and worry free
I will miss them when branch closes

July 7, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your kind words, it's really appreciated. I hope you have a lovely time and hopefully we can speak to each other again soon.
Cameron

Rated 5 out of 5 stars

Happy customers

Nice friendly staff , young and relaxed but very polite and business like . Cameron booked our holiday . It’s for a special anniversary so he went the full mile to get us the holiday and all the things we’d asked for to make it special . He is a charming young man doing a really good job , we were impressed. We will certainly call in at Hayes travel before we book our next holiday.

June 24, 2026
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Reply from Hays Travel - Rugby

Thank you very much for this lovely review. I'm so happy I was able to help you book your next trip away for your anniversary and I look forward to speaking to you both again soon.
Cameron

Rated 5 out of 5 stars

As usual staff very helpful and…

As usual staff very helpful and friendly. Cameron helped us this time to book our next holiday.

June 25, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your kind words and I look forward to seeing you again soon.
Cameron

Rated 5 out of 5 stars

Rugby Branch, Cameron When we arrived at your Rugby branch we…

When we arrived at your Rugby branch we were greeted by Cameron, he was extremely helpful and friendly, we enquired about a trip that we had seen on your website and quickly located the trip, he went through the details of the trip and explained how it was going to go and what to expect, we went home to discuss the trip and then went back a few days later and he talked us through the itinerary and was very impressed by the way he was helping us with the travel arrangements. A very pleasant experience and we were very pleased with Hayes Travel and hope to continue using your company.

June 24, 2026
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Reply from Hays Travel - Rugby

I really appreciate you making time to leave this review. I'm so happy I was able to help you book your next holiday and I look forward to seeing you again soon.
Cameron

Rated 5 out of 5 stars

From start to finish of our booking

From start to finish of our booking, Cameron was very helpful and knowledgeable making the whole process very smooth

June 13, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you so much for your kind words and I look forward to seeing you in store again soon.
Cameron

Rated 5 out of 5 stars

Jody was so helpful and made our…

Jody was so helpful and made our experience enjoyable. Her enthusiasm was infectious and she gave us options to be able to make a decision that was perfect for us. Great service and would recommend to anyone looking for a top notch travel agent.

June 7, 2026
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Reply from Hays Travel - Rugby

Thank you so much for leaving this review. I'm so glad I was able to help book your next holiday and look forward to seeing you in store again soon.
Jody

Rated 5 out of 5 stars

Amazing service

Amazing service, Cameron provided everything we asked for, thank you

June 7, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you so much for your kind words and I'm so happy I was able to help you book your next holiday.
Cameron

Rated 5 out of 5 stars

Perfect customer service as always

Perfect customer service as always, Cameron and Jodie are always lovely and ready for a chat.
Wouldn't book anywhere else.

June 5, 2026
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Reply from Hays Travel - Rugby

Thank you for your kind words and I'm so happy we're able to help book your next holidays. We look forward to seeing you in store again soon.
Cameron

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. This time assisted by Caitlin. She did a great job.

June 2, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your kind feedback. I'm happy I was able to help you book your next holiday.
Caitlin

Rated 5 out of 5 stars

Jodie the sales assistant was extremely…

Jodie the sales assistant was extremely helpful. She made sure there was no hills in the hotel area and although there were no lifts in the hotel she found one with just 2 levels so just 1 small set of stairs. While Jodie was helping us the other assistant ( don't know her name) was checking the local area and facilities. A very good experience

May 31, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you so much for your kind words and I'm so happy I was able to help book your next holiday. We look forward to seeing you in store again soon.
Jody

Rated 5 out of 5 stars

always extremely helpful

always extremely helpful, able and ready to answer any questions

May 22, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for you kind feedback. I'm happy I was able to book your next cruise and look forward to seeing you in store again soon.
Cameron

Rated 4 out of 5 stars

Staff

Staff - friendly,helpful. And professional.

May 28, 2026
Hays Travel - Rugby logo

Reply from Hays Travel - Rugby

Thank you for your kind words.
Caitlin

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