I have been using Hays Travel Rugby branch to book flights to Spain to see my daughter. I have been doing this since my husband passed away as I don’t have the confidence to do it on line. I have d... See more
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Nice friendly staff , young and relaxed but very polite and business like . Cameron booked our holiday . It’s for a special anniversary so he went the full mile to get us the holiday and all the thing... See more
Company replied
Jodie the sales assistant was extremely helpful. She made sure there was no hills in the hotel area and although there were no lifts in the hotel she found one with just 2 levels so just 1 small set o... See more
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Warm and friendly welcome into the Rugby branch. Smiling faces and a real wealth of information. Spoke with Jody regarding our choice and took very helpful advice based on feedback and local kno... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Market Mall, CV21 2JR, Rugby, United Kingdom
- 01788296473
4.9
Excellent
512 reviews
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Cameron at the Rugby Branch gave us…
Cameron at the Rugby Branch gave us excellent service and was very helpful
April 1, 2026
Reply from Hays Travel - Rugby
Thank you for your lovely feedback. I'm so happy we were able to book your next holiday and look forward to seeing you in store again soon.
Jody & Cameron
Staff were very helpful.
March 28, 2026
Reply from Hays Travel - Rugby
Thank you for your kind words.
Cameron
The staff at Hays Rugby are brilliant
The staff at Hays Rugby are brilliant. So much knowledge and very patient. Always a pleasure to enter the premises.
March 20, 2026
Reply from Hays Travel - Rugby
Thank you so much for your lovely feedback. I'm so happy I was able to book your next holiday and look forward to seeing you in store again soon.
Cameron
Reply from Hays Travel - Rugby
Thank you for your kind words and I look forward to seeing you in store again soon.
Michelle
Friendly and helpful
March 9, 2026
Reply from Hays Travel - Rugby
Thank you for your kind comments, Jody
Reply from Hays Travel - Rugby
Thanks for your kind comments, Cameron
Another cruise booked.
After spending sometime looking at different cruises a few weeks ago we came to book our holiday for next year. Cameron even remembered our names, we have been in a few times recently 😁.
It's just so easy dealing with Hays Travel and the staff are so helpful they will organise everything for you and nothing is too much trouble. Thank you all.
February 24, 2026
Reply from Hays Travel - Rugby
We appreciate you taking the time to share your kind words. We're happy to hear that Cameron made booking your cruise so easy and memorable. Thank you for booking with us.
Cameron
rugby, Hays Travel
Excellent Service. We received excellent service with the…
We received excellent service with the arrangements for our recent cruise from the staff in the Hays Rugby Travel Agents.
February 1, 2026
Reply from Hays Travel - Rugby
Thank you for your kind comments, Jody
Cameron was very helpful
Cameron was very helpful. Went through many sites to get the best deals.
February 26, 2026
Reply from Hays Travel - Rugby
Thank you for your kind words.
Cameron
Reply from Hays Travel - Rugby
Thank you for your kind words.
Michelle
Excellenet service very helpful and…
Excellent service very helpful and polite, told us everything that was going on in our destination, couldn't do enough for us ,will certainly be using Hays Travel in the future. Thanks Cameron well done 👏
February 26, 2026
Reply from Hays Travel - Rugby
Thank you for this lovely review. I'm so happy I was able to help you book your next holiday and look forward to seeing you in store again soon.
Cameron
Really happy with the experience.
Really happy with the experience.
Spoke with Jodie in the Rugby store.
She'd been on the same holiday so could share this with us to help us choose.
February 18, 2026
Reply from Hays Travel - Rugby
Thank you so much for lovely review and that I was able to help book your next trip. Look forward to seeing you in store again soon.
Jody
I always find the staff very helpful on…
I always find the staff very helpful on sorting what I am looking for
February 17, 2026
Reply from Hays Travel - Rugby
Thank you very much for your kind words.
Michelle
Friendly and informative
Friendly, helpful and efficient.
Clear instructions regarding details of holiday chosen.
February 22, 2026
Reply from Hays Travel - Rugby
Thank you so much for your lovely review and I'm so happy we were able to help book your next holiday.
Jody
Ryan is very professional and efficient…
Ryan is very professional and efficient made booking very simple and easy
February 21, 2026
Reply from Hays Travel - Rugby
Thank you for your kind words.
Jody
Excellent service from Cameron at Rugby
Cameron at Rugby was professional, polite, friendly and informative. He responded to emails requesting information and helped me to pick our perfect Disneyland Paris Holiday.
February 16, 2026
Reply from Hays Travel - Rugby
Thank you so much for your lovely review and I'm so happy I was able to help book your Disneyland Paris trip. See you soon!
Cameron
Reply from Hays Travel - Rugby
Thank you for your kind words.
Cameron
Always book with hays
Always book with hays
Customer service is top of the class
Good advice
Keep up the good work
Rugby branch
February 10, 2026
Reply from Hays Travel - Rugby
Thank you for your kind words.
Cameron
The travel advisor was efficient and…
The travel advisor was efficient and friendly.
She was friendly with our requests taking into account our preferences
February 15, 2026
Reply from Hays Travel - Rugby
Thank you for your kind words.
Jody
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