Hays Travel - Rugby Reviews 

The staff was really freindly and new there stuff

After speaking with a lovely advisor named Cameron via Facebook initially, we moved onto email and then called the office to secure our holiday. He went above and beyond to find us what we needed.
I look forward to the next one he can help us with. Many thanks

Great customer service,friendly team and super efficient Jody thanks very much holiday booked 👍🏻🥳

This is the second time I have booked my holiday with hays both times a very good experience easy and quick and very happy with the outcome will recommend you to everyone thank you

Booked a holiday to Cape Verde at the Rugby branch on 09/03/26.
There were four of us with not much idea of where we wanted to go. We wanted somewhere warm, all inclusive travelling early March.
We were accorded a lot of patience and given many suggestions fitting within our criteria.
We ended up booking for Cape Verde, never been before but it looks exactly right for us
We were armed with all the information we required in order to make our decision.
We could have booked this online but we got it for the same price at Hays and we had the personal treatment from a very well informed and patient travel agent.
There is still very important role for high street travel agents, and Hays is the best.

Full attention was given to us throughout and all details were explained. All options were explained to us before we made our final decision. We were not rushed and made to feel like we could take our time and ask as many questions as we wanted. Cameron, who dealt with us, went above and beyond to make sure my 50th birthday cruise next year was going to be perfect for us. Great service once again at Hays Travel Rugby

Very warm welcome by Cameron and the team. He found me a flight that exactly matched my requirements and for a very good price.

This is the second time I've used Hayes and I would certainly recommend them.

Good customer service Jody was very professional and helpful with our booking made the process very easy

Great help, knowledgeable staff.

As always I recieved quick, accurate, and informative advice from the agency. Cameron, the representative, was very efficient and extremely polite and helpful - a credit to Hayes.

Always so helpful in getting our holidays arranged

I mostly dealt with Jody who I have seen before. She is knowledgeable, friendly and dealt with my booking quickly and efficiently.

Very helpfull and friendly

Competitive and very friendly. Found a flight that was suitable for us in minutes.excellent!

Very helpful informative staff, very knowledgeable about the holiday we were booking. We have used them many times and prefer a face-to-face experience. It takes away the stress of attempting to negotiate the minefield of online booking.

All the staff at this branch will go the extra mile to ensure that our holiday experience will be the best possible every time. Our previous holiday started with a huge problem with our outward flight 24 hrs before departing (the issue was with the cruise company) but Hays resolved it and ensured that we departed in time for our cruise. This is why we will always use Hays Travel for our holiday bookings.

Staff are excellent service was exceptional and nothing to much trouble Cameron was very helpful and knowledge

The staff were very helpful. This was the first time I had used a travel agent and will probably be the last. I can do it all on line much quicker.
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Very good customer service & knowledgeable & helpful

Cameron at Hays Rugby was very helpful sorting out a Canadian holiday to celebrate my 60th