I have been using Hays Travel Rugby branch to book flights to Spain to see my daughter. I have been doing this since my husband passed away as I don’t have the confidence to do it on line. I have d... See more
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Nice friendly staff , young and relaxed but very polite and business like . Cameron booked our holiday . It’s for a special anniversary so he went the full mile to get us the holiday and all the thing... See more
Company replied
Jodie the sales assistant was extremely helpful. She made sure there was no hills in the hotel area and although there were no lifts in the hotel she found one with just 2 levels so just 1 small set o... See more
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Warm and friendly welcome into the Rugby branch. Smiling faces and a real wealth of information. Spoke with Jody regarding our choice and took very helpful advice based on feedback and local kno... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Market Mall, CV21 2JR, Rugby, United Kingdom
- 01788296473
4.9
Excellent
512 reviews
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Helpful friendly staff
January 26, 2026
Reply from Hays Travel - Rugby
Thank you for your kind comments, Jody
Very pleased
Very pleased , gave details of budget and location and dates , perfect consultation , booked snd sorted within hours , now cant wait to book next holiiday , masduve thankyou to the staff
January 26, 2026
Reply from Hays Travel - Rugby
We're so happy we could find you the perfect holiday within your budget and timeframe. We appreciate you booking with us and look forward to helping you again!
Stacey
Our travel agent 'Jody'
Our travel agent 'Jody', was very efficient, helpful and easy to talk to.
January 22, 2026
Reply from Hays Travel - Rugby
Thank you for your kind comments, Jody
A trip to Paris,
Hayes organised a trip to Paris,
Very helpfull, matched my brief perfectly.
I let them do all of the hard work
Very good, very professional.
January 12, 2026
Reply from Hays Travel - Rugby
We appreciate you taking the time to share your experience. We're so glad we could help plan your trip to Paris and that you found our service professional!
Yuliya
Warm and friendly staff.
Warm and friendly staff.
Very knowledgeable so able to advise us well.
Made the whole experience enjoyable.
January 16, 2026
Reply from Hays Travel - Rugby
We're happy to hear that our knowledgeable and friendly staff made your experience so enjoyable. Thank you for sharing your positive feedback with us.
Jody
Great service and assistance.
Great service and assistance.
Met my needs quickly and knowledgeably.
Found the holiday I wanted and then sorted out a few issues for me.
January 15, 2026
Reply from Hays Travel - Rugby
We appreciate you taking the time to leave us such a fantastic review. We are so happy we could meet your needs and find your ideal holiday, resolving any issues along the way.
Jody
Once again Outstanding
Once again Outstanding
Another holiday to look forward to
Everyone so helpful and welcoming
Big Big Thank you to you all
January 16, 2026
Reply from Hays Travel - Rugby
We're delighted to hear you had another outstanding experience! It's wonderful knowing our team's helpfulness and welcoming atmosphere created excitement for your next holiday. We look forward to seeing you in store again soon.
Jody
Reply from Hays Travel - Rugby
Thank you for your kind comments, Jody
We had a young lady who was training…
We had a young lady who was training searching for our holiday.Her colleague supported as and when she needed. Both staff were friendly and professional and found us the perfect holiday.
January 11, 2026
Reply from Hays Travel - Rugby
Thank you for your kind comments, Caitlin
Great service as always from Jody
Great service as always from Jody
In Rugby Hays Tavel
January 7, 2026
Reply from Hays Travel - Rugby
We're glad you had such a positive experience with our service. Thank you for taking the time to share your feedback with us; it means a lot.
Jody
Reply from Hays Travel - Rugby
Thank you for your kind comments, Michelle
Grest welcome, enthusiasm and attention to detail.
Enthusiasm and attention to detail.
January 3, 2026
Reply from Hays Travel - Rugby
Thank you for your kind comments, Jody
very professional,on our 2 visits…
very professional,on our 2 visits before we booked our 1st cruise,answered all our questions,and gave exceptional advice,would book through them again
January 1, 2026
Reply from Hays Travel - Rugby
Thank you so much for your lovely feedback and booking your next cruise holiday through us. I look forward to seeing you in store again soon.
Cameron
Cameron was very helpful in finding…
Cameron was very helpful in finding what we wanted for our holiday.
December 30, 2025
Reply from Hays Travel - Rugby
Thank you for your kind feedback and I'm happy I was able to help you book your next holiday.
Cameron
Excellent experience the girls sorted…
Excellent experience the girls sorted out a fab holiday will be be back again in the future well done 👏 👏👏👏👏
December 7, 2025
Reply from Hays Travel - Rugby
Thank you for your kind words and was lovely to book you your next holiday. We look forward to seeing you in store again soon.
Michelle
Service 100 percent
November 29, 2025
Reply from Hays Travel - Rugby
Thank you so much for your kind words.
Jody
Usual professional and friendly advice
Usual professional and friendly advice. Would never go anywhere else.
November 28, 2025
Reply from Hays Travel - Rugby
We really appreciate your kind words and look forward to seeing you in store again soon.
Jody
Cameron was brilliant so inspiring…
Cameron was brilliant so inspiring helped us sort out our first cruise A true Gentleman
November 18, 2025
Reply from Hays Travel - Rugby
I really appreciate your kind words. I'm so happy I was able to help you book your first cruise and look forward to seeing you in store soon.
Cameron
best travel shop
the staff in the Rugby are so helpful and kind can't do enough for you. My husband and myself booked three holidays this year through Hays travel cannot praise them enough thats why we booked our latest holiday with them
November 15, 2025
Reply from Hays Travel - Rugby
Thank you so much for your kind words. We're so happy we were able to book you your holidays this year and your next one and look forward to seeing you in store again soon.
Cameron
Helpful staff.
Always a very helpful and cheery staff. It’s a pleasure visiting the office.
November 13, 2025
Reply from Hays Travel - Rugby
Thank you for your kind words.
Cameron
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